Newegg Open Box? [Archive]

Blue Falcon

12-19-2006, 07:56 AM

Is New Egg still usually sending a complete retail package with their open box product? I used to order alot of my stuff open box and it almost always came with everything that was in the retail box? I want to order a p5b delux wifi since it is 50$ off.

It honestly depends on the item, and I mean the individual item. Most open box items are customer returns and USUALLY said customer will return the item with all packaging and accessories intact - but not always. You could be that 1 person in 20 that doesn't get all the goodies, and that's the risk you take buying an open box item from the egg. This is why you see the standard disclaimer with any open box item.

Exar Jun

12-19-2006, 08:05 AM

That is what I figured...I am not scared since I have always problem free orders with newegg open box.

Thanks.

Blue Falcon

12-19-2006, 08:22 AM

For what it's worth, every single open box or refurb item I've bought from Newegg has arrived in retail packaging with all of the original accessories. :)

And I have a nasty newegg habit so I order from there often. :D

matt fury

12-19-2006, 08:45 AM

Fuck Newegg refurbs. I normally don't have a problem with open box/refurbs, but in Newegg's case, you're seriously throwing the dice. Last motherboard I received with a screw and a washer stuck in one of the holes, and of course, the board was dead. However, it just illustrates that Newegg clearly just takes the returns and ships them right back out again.

annaconda

12-19-2006, 09:27 AM

Well you don;t think that they check and make sure every thing is alright.

zombeh

12-19-2006, 09:46 AM

that's why when you send something back to newegg, be honest. if its DOA make sure you tell them or else they will re-sell it because they do not test their returns. i just ordered an open boxed motherboard, i hope its not DOA and comes with SOMETHING.

Exar Jun

12-19-2006, 09:49 AM

Agreed that someone should let newegg know when they rma a fried part...but I have never got a doa from open box.

matt fury

12-19-2006, 09:56 AM

Well you don;t think that they check and make sure every thing is alright.

No, but they could at least *look at it.* As it works now, I bet I could buy a mobo, take a dump in the box, put the mobo on top and mail it back and the next guy will get a pile of shit with a mobo on top.

ryan_975

12-19-2006, 10:14 AM

No, but they could at least *look at it.* As it works now, I bet I could buy a mobo, take a dump in the box, put the mobo on top and mail it back and the next guy will get a pile of shit with a mobo on top.

I'm pretty sure they pop open the box and look to see if the "main" peice is in there. Otherwise I would send back a box full of blocks and get a refund for a motherboard. (Hmmm wonder fi my son would miss his alphablocks.) They probably just don't have the time to look up the part and compare the items listed are the items in the box.

Anyway this is what is stated on the bottom of Newegg's open-box page.

http://www.newegg.com/ProductSort/CategoryList.asp?Type=OPENBOX&name=Open-Box

Important: Please read the following before you proceed

Newegg.com does not test any product, including open box items. Open Box components are therefore only tested by the original manufacturer. Due to the varying quality of manufacturer testing, YOU ARE TAKING A RISK BUYING OPEN BOX PRODUCTS. OPEN BOX products contain components that have previously been owned by other clients and returned to Newegg.com. These products are sold considerably under cost.

Newegg.com guarantees all open box products for 15 days. CPUs, however, must be returned within 7 days for refund. All open box merchandise should be considered OEM "barebone" parts. Barebone means Newegg.com can only guarantee the item by itself, no other accessories. Despite what the product's description indicates, open box merchandise may not include all of the accessories mentioned on our website or the manufacturers. Newegg.com is therefore limited to the barebone part of the item itself. Please do not be upset or surprised if a open box product does not contain any cables, manual, software, drivers, fan, et al. Newegg.com will not send you any missing accessories, even if it is an essential part.

Newegg.com certainly does not like to discourage sales, but only experienced pc enthusiasts should consider open box items that know how to deal with possibly missing accessories. Please only purchase open box products if you are willing to resolve defects and/or know how to obtain missing accessories.

Open Box items are not for dealers. We therefore reserve the right to cancel any applicable orders which may violate this warning. We are simply discouraging those who want to take advantage of this program as it is aimed towards the end user.

Open Box products do have considerable higher return rate than brand new items. If you are just looking to get a good deal, please only buy new products.

YOU ARE TAKING A RISK BUYING OPEN BOX PRODUCTS.
PRODUCT REVIEWS502,363+ View nowTESTIMONIALSThe Best!

12/18/2006 4:03PM

frumper15

12-19-2006, 10:36 AM

I ordered two of the exact same Asus motherboards from the egg - open box - and one came with everything except some SATA cables and the i/o shield and the other was just the board itself, so YMMV definitely. Oh, and both boards worked just fine after a bios flash to the most recent version.

matt fury

12-19-2006, 10:46 AM

I'm pretty sure they pop open the box and look to see if the "main" peice is in there. Otherwise I would send back a box full of blocks and get a refund for a motherboard. (Hmmm wonder fi my son would miss his alphablocks.) They probably just don't have the time to look up the part and compare the items listed are the items in the box.

Anyway this is what is stated on the bottom of Newegg's open-box page.

http://www.newegg.com/ProductSort/CategoryList.asp?Type=OPENBOX&name=Open-Box

Yeah, I'm sure they verify that resembles the product is in the box, but nothing more than that. I'd be willing to bet you could return a different card alltogether and it wouldn't be noticed.

And they have significantly "upgraded" the warning from the past, I believe.

Orinthical

12-19-2006, 10:47 AM

YMMV. Unlike Blue Falcon, I have had the exact opposite luck with Newegg Open Box items; every single one of them has been the main item only. No I/O shield, not cables, manuals or CD's...

I don't mind that if the cost difference is enough to warrant the decision but I generally don't mind paying $10 more to guarantee I get everything in the box. The one time I ordered open box motherboards, I saved about $25 off retail and then ended up paying $15 to have an I/O shield shipped from the manufacturer. Meh.

Not at all upset though, it's all in the BIG BOLD PRINT that says the item may not include everything. :) Just keep in mind that ymmv.

dnottis

12-19-2006, 11:07 AM

I've had a few things come in retail, usually it's just the product. Got a great deal on a p5b deluxe for $123 that was DOA. :rolleyes:

kumquat

12-19-2006, 11:11 AM

YMMV. Unlike Blue Falcon, I have had the exact opposite luck with Newegg Open Box items; every single one of them has been the main item only. No I/O shield, not cables, manuals or CD's...
Same here. Fortunately, Biostar and Asus are very helpful. I've gotten both of them to supply the I/O shield and some random in-box items (SPDIF adapter, etc) for free.

Roberty

12-19-2006, 11:12 AM

YMMV. Unlike Blue Falcon, I have had the exact opposite luck with Newegg Open Box items; every single one of them has been the main item only. No I/O shield, not cables, manuals or CD's...

Same here. I've ordered two or three open box motherboards from the Egg and they all were the bare motherboard ONLY. One of them was DOA as well.

Blue Falcon

12-19-2006, 11:16 AM

Well damn lol, aren't I the lucky one.... :p

btell74

12-19-2006, 11:47 AM

matt fury

12-19-2006, 12:06 PM

If my board arrives with a big nasty corn filled crap in it then you owe me buddy! :D

Relax, don't worry....................I don't like corn. :D

elfletcho

12-19-2006, 12:07 PM

Johnnygs

12-19-2006, 12:34 PM

I have ordered a couple "refurb" (as they used to call them)or "open box "items

. A motherboard to replace one that died, it was a bare board in a white box no accessories, it is still working.

And most recently an Asus T2 P Terminator Barebone. I was a little nervous on this one as the last review had stated theirs was DOA and there is many things that could be broken/missing. It came in the original box and was resealed with Asus tape that said "if seal is broken check contents before accepting from shipper". Of course when it arrived I immediatly stuck in a processor, the included hsf ,that still had used paste on it, and ram to see if it would post, which is did ,and I was so happy.

I probably wouldn't have bought this if they would have had new ones ,but it had free shipping, and 478 stuff is getting harder to find.

badz24

12-19-2006, 12:48 PM

I have bought 2 open box motherboards from the egg. Both have came in a white box, wrapped in antistatic with NONE of the extra stuff. Then again, I am a very unlucky guy so take it for what you will.
+1

ive had many things from them come like this. I just thought all open box's come with nothing

waltherone

12-19-2006, 12:58 PM

I bought two of the P5B deluxe wifi boards you're looking at. Both came in white box, NO accessories (no backplate, no wifi antenna if that matters to you, no cables or disc). The first one was DOA, as it had freaking thermal paste IN the socket (rather, in the pins since it's an LGA board). Guess previous buyer just put the plastic socket protector back on and RMA'ed it, and then I got it :mad:

Second one is working fine now. Still no accessories though :p

As someone said, you're throwing dice.

Ockie

12-19-2006, 01:26 PM

Every open box motherboard I've purchased from newegg (not to mention a couple of cheap video cards) arrived doa.

After that experience I never buy open box or refurbed. You get what you pay for. I've heard of some who's gotten great deals with the open boxes, but many people got screwed in the process... sure you can return to exchange, but your eating shipping costs and delaying your build.

Exar Jun

12-19-2006, 01:57 PM

Message heard...Ima just spend the extra 50 to make sure I get everything with my p5b wifi. I will need all of the parts as this is going in my main rig. I can deal with open box if it wasn't

zombeh

12-19-2006, 03:50 PM

what's the best way to get the manufactor to send you the I/O shield and other accesories? call, email? i emailed asrock asking for an I/o sheild and they said $5 shipped.

ryan_975

12-19-2006, 04:09 PM

what's the best way to get the manufactor to send you the I/O shield and other accesories? call, email? i emailed asrock asking for an I/o sheild and they said $5 shipped.

I think you answered your own question. :p I don't believe it matters how you contact them, they'll gladly take your credit card number either way. :)

kirbyrj

12-19-2006, 04:13 PM

I've never had a problem buying open box items. Everything I've gotten has worked fine (motherboards, video cards, even RAM :eek: ). I normally don't get any of the accessories. In fact out of everything I've got, maybe 1 had the retail accessories but that wasn't in the retail box.

zombeh

12-19-2006, 04:20 PM

well its going to be hard getting passthis. (http://www.asrockamerica.com/endsuer.htm)

kumquat

12-19-2006, 04:24 PM

well its going to be hard getting passthis. (http://www.asrockamerica.com/endsuer.htm)
So send them 5 dollars.

ryan_975

12-19-2006, 04:27 PM

So send them 5 dollars.

Actually it'll be $50. $5 for the part, $35 for the service charge, and most likely $10 for shipping.

JamesH

12-19-2006, 04:44 PM

i buy lots of open box mobo's from them, only problem was that one of them that was stated to have a CPU with it did not, but it was also stated that only the accessories that were returned with them will be sent to me.. so its a non-issue!

go for it, within-reason newegg will try their best to fix any problems you might have!

waltherone

12-19-2006, 04:46 PM

Well the second P5b deluxe I ordered works like a charm. Used it in a folding rig, pentium d 915 @ 4ghz (toned back to 3.8 right now because it's hot as hell in that room, damn lack of winter in Houston). But yeah, very stable board. On this one, the damn PWMIC heatsink (attached to the heatpipe from the northbridge) wasn't attached to the board fully, but that took minimal time to fix. Other than that, thing was flawless.

kirbyrj

12-19-2006, 05:39 PM

Actually it'll be $50. $5 for the part, $35 for the service charge, and most likely $10 for shipping.

That is the stupidest service policy I've ever seen.

kumquat

12-19-2006, 06:04 PM

Actually it'll be $50. $5 for the part, $35 for the service charge, and most likely $10 for shipping.
Those charges are only for warranty service, not for parts.

ryan_975

12-19-2006, 06:22 PM

Those charges are only for warranty service, not for parts.

oh I misread it then. sorry.

oddball

12-19-2006, 06:47 PM

I have gotten an open box motherboard and a video card form Newegg and both came in factory boxes with eveything and the motherboard was still sealed from factory,,so it is kind of a crap shoot. :rolleyes: Oh and both have been working great.

NTJedi

12-19-2006, 07:03 PM

I purchased an open box.... ... wait this is the WRONG FORUM to be discussing shipping experiences and policies used by online companies. This is the forum for hotdeals.

Moderators please move this to the correct forum.

Slava

12-19-2006, 07:28 PM

I dunno about open box, but on refurbished units, only the unit comes. I bought at least 4 video cards and 2 or 3 motherboards. They all came with no accessories.

zombeh

12-19-2006, 08:23 PM

sales rep from asrock----- Original Message -----
From: Simon Shiu
To: ME
Sent: Tuesday, December 19, 2006 1:40 PM
Subject: Re: RE:I/O shield (ASROCK)

Dear Sir,

Please contact your vender for RMA service, thanks.
ASRock provide 1-year warranty service to Authorized Distributor ONLY, users should refer to the retailer or original vender RMA & Refund policy.

If you like to purchase I/O shield from us,

it will be $5.00/each shipped and please send the check or money order to the following address:

ASRock America
13848 Magnolia Ave.
Chino, CA 91710
Attn: Sales Dept.

We will ship it out by USPS regular mail within a week when receiving your check.
Please also mention what kind the model of the motherboard you have and your shipping address. Thanks.

http://www.asrockamerica.com/endsuer.htm

Best Regards

Sales Department

so i responded

Those charges are only for warranty service, not for parts. i find this to be ridiculous and i am no longer a satisfied customer. i really don't want to stop buying your products and recommending them over something that should be waived. I've never had an issue with other motherboard manufactorer's such as ASUS for a free replacement part. what happened to the good customer service?

kumquat

12-19-2006, 09:42 PM

What an idiotic reply.

$5 is a perfectly reasonable for an I/O shield. From your PMs to me, I didn't get the impression that you've received any free I/O shields from anyone, making the claim in your reply a flat out lie.

There is nothing whatsoever that entitles you to a free I/O shield. You bought an unsupported, open-box item from an online retailer, and you want ASRock to ship you a replacement part on their dime for no reason whatsoever?

Their web site clearly states that the shield is $5 shipped. Trying to make a big stink about that (claiming they're not supposed to charge because their charges are for warranty service?!) is ridiculous.

zombeh

12-19-2006, 09:51 PM

i guess i find it ridiculous that everyone else can get free accesories from other manufactor's but asrock being part of asus will not. that's all.

kumquat

12-19-2006, 09:56 PM

i guess i find it ridiculous that everyone else can get free accesories from other manufactor's but asrock being part of asus will not. that's all.
So you make up shit and write a ridiculous email?

Their site says $5. The shields are $5. Lying will not make them free. It's your fault for ordering an open box item that explicitly states it won't come with accessories. A 30 second jaunt to the ASRock web site would have let you know that you can expect to drop an extra $5 on an I/O shield.

I would have been happy to pay Biostar or Asus $5 for the I/O shield on an open box item, but I considered myself very lucky that they sent them for free.

frappe33

12-19-2006, 10:01 PM

I am currently awaiting a refund on a mobo from the Egg. Here is the email I got while waiting for me money...

Dear Valued Customer,
Thanks again for shopping at Newegg.com. We recently received your RMA, and your return has been sent to our Inspections Department for closer examination. We will inspect your product as quickly as possible and email you with the details of our findings. This process may take 1-3 business days; we thank you in advance for your patience and understanding.
If you have any questions, concerns or additional information to provide in the meantime, please direct your inquiries to rmainspect@newegg.com or call 1-800-390-1119 (Monday through Friday) during regular business hours for immediate assistance.
Kindest regards,
Newegg.com
RMA Inspections Department
rmainspect@newegg.com
http://www.newegg.com

This was received on 12/12, and I still have yet to hear back, so either they take their job seriously or they dropped the ball. I just tagged them back for info, I want my $140 back. So in regards to past posts about taking a dump in a box, filling it with legos, or whatever, this was a real working mobo that went back and I am waiting weeks for my money to be refunded. Maybe the process is qhuicker if I send them ball bearings or something...

zombeh

12-19-2006, 10:14 PM

i've never RMA'd something, do they charge you to ship it back?

kumquat

12-19-2006, 10:18 PM

i've never RMA'd something, do they charge you to ship it back?
They don't charge, the shipping company charges. Depends on the corporation though. For example, I've never paid to ship an in-warranty item back to IBM because they always ship me the new part first and include a return shipping label. However, I've shipped hard drives to Western Digital and motherboards back to NewEgg and had to cover the shipping.

zombeh

12-19-2006, 10:33 PM

so you have to pay them to send you a dead motherboard, then pay to ship it back to them, then pay for another one if you RMA or if its DOA?

Roberty

12-19-2006, 10:47 PM

so you have to pay them to send you a dead motherboard, then pay to ship it back to them, then pay for another one if you RMA or if its DOA?

No, they pay for the return shipping on the RMA. You have to pay to ship the defective part to them though.

zombeh

12-19-2006, 11:03 PM

You have to pay to ship the defective part to them though.

awesome!!!!

kumquat

12-19-2006, 11:03 PM

so you have to pay them to send you a dead motherboard, then pay to ship it back to them, then pay for another one if you RMA or if its DOA?
No.

You pay to have them send you a motherboard.

If it's dead, you pay to ship it back and they send a new one to you.

zombeh

12-19-2006, 11:23 PM

either way that rules!

DanNeely

12-19-2006, 11:24 PM

I thought open box items were refund only if there was a problem.

zombeh

12-19-2006, 11:35 PM

that's right. you still pay shipping, though.

JSF35rhino

12-20-2006, 10:46 AM

i've been buying some of the open box MB from the egg over the years . most of the time the open box mb's were as good as new . sometimes they had newer bioses on them than the new retail mb's.

most of the open box mb's i've bought were oem --just a plain brown box--no cables , driver disks or back-plates . i have got a few that had all the retail stuff in the retail box . and a few that had some of the retail stuff--but was missing a few little odd and end things .

i would avoid a open box if there are priporaty parts like sound modules that only fit that mb.

i usually won't buy an open box unless it's about half price of a retail new one . really cheap mb's like ecs and asrock have few item's in the retail box so a open box can be a nice deal at half price.

most of the time they have a 15 day DOA . so have everything to test run the mb when it arrives . ram ,psu-vga and cpu .

i have only had a couple of dead open box mb's in the many years of buying them . the egg either refunded my $$ or sent a replacement . on several ocassions --they even refunded my shipping . so my experience with the open box is about the same as the new ones- --just make sure you have everything to run it with when it arrives . :cool:

vbrtrmn

12-20-2006, 12:20 PM

I've bought Open Box (which used to be called Refurbished) items from NewEgg, I have had good luck and bad luck. The good luck, the item comes in perfect shape with all the accessories. The bad luck, the item is either broken or is missing some accessories. I haven't had any problems making a return to NewEgg on the broken items.

The bottom line is: If you buy "Open Box" items from NewEgg, you should expect that they will come without accessories AND possibly be broken.

Once you receive the package, you should test the item out right away, if there are any issues, return it as soon as possible, as you only have 15 days.

kent

12-20-2006, 12:41 PM

The only open box I ever bought was a a cheap SocketA ECS board I needed because my KT400 board busted a cap.

It came with -everything- and the board worked perfect for a long time. I can't even remember what happened to it, I think I sold it.

guhh

12-20-2006, 02:22 PM

and yeah i echo what already was said, except i want to stress that a lot of morons oc their stuff then return it to newegg when it doesn't work. that is why they have a restocking fee now :(
but i only buy newegg open box if i am absolutely sure i don't need the extras, cause i never get them either

ryan_975

12-20-2006, 02:38 PM

I'm actually thinking about taking the risk and getting an Asus P5B-E open box which is almost $40 cheaper. But I'm not sure if I want to or not.

waltherone

12-20-2006, 03:35 PM

I'm actually thinking about taking the risk and getting an Asus P5B-E open box which is almost $40 cheaper. But I'm not sure if I want to or not.

My advice is simply that if you're using it in a build, make sure it's the last thing you buy. That way when you get it, you can test it immediatey, rather than wait on other parts to arrive. Then if it doesn't work, you'll know in time to be able it return it and get another one. FWIW, the second open box I bought (first one was DOA) has been running a dual 4ghz Pentium-D at 100% load for about a month now(folding machine, folding on both cores 24/7), rock stable. You CAN get a good deal, just be sure to cover your ass and test the piece ASAP after getting it so you don't miss their return period, which is only 15 days from invoice date (so probly 10-11 days from the time you RECEIVE the thing).

ryan_975

12-20-2006, 03:38 PM

My advice is simply that if you're using it in a build, make sure it's the last thing you buy. That way when you get it, you can test it immediatey, rather than wait on other parts to arrive. Then if it doesn't work, you'll know in time to be able it return it and get another one. FWIW, the second open box I bought (first one was DOA) has been running a dual 4ghz Pentium-D at 100% load for about a month now(folding machine, folding on both cores 24/7), rock stable. You CAN get a good deal, just be sure to cover your ass and test the piece ASAP after getting it so you don't miss their return period, which is only 15 days from invoice date (so probly 10-11 days from the time you RECEIVE the thing).

Yeah, I've got everything I need except the motherboard, ram and CPU. I plan on ordering all three on the same invvoice. Should I order the CPU and RAM first and wait to get them then make an order for the motherboard?

ickywu

12-20-2006, 05:44 PM

I use those boards all the time. I've bought more than 135 "open box" mb's from the egg. 135 is where I stopped keeping real notes. It was also roughly when they changed the description from "refurb" to "open box" The funny thing is that I only got 3 mbs out of the first 135 with i/o shields. I've bought about 40 more since they became open box and about half have been complete. I just check the tracking and, if it's 5 lbs or more, I know I'm probably getting a complete one. Otherwise, I got to get an i/o shield.

In all of them, I've only had 11 that had some kind of issue, which newegg always resolves completely. Call 'em and they'll always cancel the restock fee. If they do something stupid and you bitch, they'll give you a $25 credit. It's tough to beat newegg.

zombeh

12-20-2006, 08:27 PM

i just got my asrock motherboard, and i got NOTHING with it.

elfletcho

01-04-2007, 03:30 PM

Well my K9N SLI Platinum is working good so far. Still need to get a IO Shield from MSI.

Archaea

11-03-2008, 10:26 AM

Any modern exp. to relate?

I'm looking at buying an open box M/B on newegg.

song

11-03-2008, 11:15 AM

i ordered a artic freezer 7 open box for $21 shipped. I figure there could be nothing wrong with it can there? I mean its a cpu fan lol.

Ozarkboy

11-03-2008, 12:47 PM

I bought a MSI P35 Platinum Combo, which came with everything except one of the Ram selector boards, but MSI sent me a new one at no cost to me. Board worked great.

SatTech

11-03-2008, 01:27 PM

I've bought 3 motherboards from them. 2 came with everything, 1 came with the motherboard ONLY.

http://www.hardfolding.com/fhtag.php/mem/644057/264/2.png (http://www.hardfolding.com/fh_stats/?pz=102&tnum=33&id=644057)

nightwalker

11-03-2008, 02:27 PM

ordovician

11-03-2008, 02:31 PM

if i had the time to do RMA's and stuff i might take the gamble buying open box, but the fact they dont test anything pretty much means your luck depends on what the previous owner told newegg what was wrong with it before sending it back.

I would imagine lot of returns are bulk OEM distributors, not individuals... so many open box items can be perfectly fine.

Thejavaman1

11-03-2008, 05:45 PM

No, they pay for the return shipping on the RMA. You have to pay to ship the defective part to them though.

I had to RMA a case back to newegg (UPS played kickball with it and there was a huge hole in the side of the package and the side panel was bent in) and not only did they pay for the return shipping, they also paid for FedEx overnight on the replacement (which ended up being more than I paid for the case according to their website). This wasn't an open box, so I don't know if their open box policy would be different.