Maytag Crosses Popular Blogger, Gets Spun Dry

Is your new high-dollar appliance broke? Can’t get the company to fix it? Obviously you should tweet about the experience and companies will come running to your aid. Well, if you have a million plus followers on Twitter that is.

Heather wasn't exaggerating, her precise number of followers as I write this: 1,168,265. Within hours, she says, several big-name appliance stores contacted her to fix the problem, and then she heard from Whirlpool, the parent company of Maytag, which dispatched a repairman to fix the washer within a day. And then Bosch Home Appliances offered to give Heather a free washing machine.

Twitter does have it's uses?

I'm glad She got Her problem fixed, Its too bad Ford didn't do anything to fix the 2006 Mustang GT I had spent some real cash on back in 2007(parked in cold winter air under a car port, repeatedly resulted in a dead battery that either could be jumped or would have to be towed in to the local dealer, I don't drive too much as I mostly drive twice a week to the Post Office and back), Now I couldn't buy one of their new cars even If I wanted too and I'm not sure I would(Not without a 200A alternator and either a 750cca battery or a 1000cca battery), A used previous GT(2001-2004), Sure, If I can get financing.

Originally Posted by JokerCPoC

I'm glad She got Her problem fixed, Its too bad Ford didn't do anything to fix the 2006 Mustang GT I had spent some real cash on back in 2007(parked in cold winter air under a car port, repeatedly resulted in a dead battery that either could be jumped or would have to be towed in to the local dealer, I don't drive too much as I mostly drive twice a week to the Post Office and back), Now I couldn't buy one of their new cars even If I wanted too and I'm not sure I would(Not without a 200A alternator and either a 750cca battery or a 1000cca battery), A used previous GT(2001-2004), Sure, If I can get financing.

It was a relay involving the feature where the power stayed on until you opened the door. Yours was a VERY common problem- shame they didn't come clean on them.,

Fuck that. I can't get my TV fixed because I don't know a lot of people on twitter, but if you have a big twitter friends list and a ton of followers, the world is your because your complaints fall on a select number of ears.

Originally Posted by RADEoN

Fuck that. I can't get my TV fixed because I don't know a lot of people on twitter, but if you have a big twitter friends list and a ton of followers, the world is your because your complaints fall on a select number of ears.

Yeah, and she even believes that's the way it SHOULD be, in her own words:

"And here's where I say, do you know what Twitter is? Because I have over a million followers on Twitter. If I say something about my terrible experience on Twitter do you think someone will help me?"

The Maytag repairman sure is busy nowadays. Years ago he used to wait around all day for something to do.

Lol, that's pretty awesome.

Thank god I don't needlessly hate twitter.

Originally Posted by Kil4Thril

It was a relay involving the feature where the power stayed on until you opened the door. Yours was a VERY common problem- shame they didn't come clean on them.,

Yeah some shame, I dropped about $34,000 from an inheritance in cash on that car and It was a lousy relay that was the cause of the problem? Ford should go and, Oh If I thought I could I'd sue them as It probably qualified under the lemon law here in California.

Originally Posted by JokerCPoC

Yeah some shame, I dropped about $34,000 from an inheritance in cash on that car and It was a lousy relay that was the cause of the problem? Ford should go and, Oh If I thought I could I'd sue them as It probably qualified under the lemon law here in California.

I hope that 34k wasn't the bulk of your inheritance that you spent on a car But yeah, I'd feel burned just as you did.

its no longer who you know but how many you know?

No, Its where you tweet!

I think its rather sad that you have to make a big fuss, just to get something repaired nowadays. Heck I had a bad experience at Bestbuy, and the only reason they did anything to fix the situation was because I filled a complaint with the better business bureau, and went on some local customer satisfaction sites to complain. When I made my initial complaint the manager at the store was completely indifferent, after I did something about the lack of service, he was tripping over himself to solve my problem.

Originally Posted by Volume

I hope that 34k wasn't the bulk of your inheritance that you spent on a car But yeah, I'd feel burned just as you did.

No, The rest of It I spent on a house that I now live in free and clear, Still the local Ford dealer said the problem was fixed for 2007, But they wouldn't say what the fix was, Probably afraid of being sued, Or maybe Ford never told them.

Originally Posted by JokerCPoC

No, The rest of It I spent on a house that I now live in free and clear, Still the local Ford dealer said the problem was fixed for 2007, But they wouldn't say what the fix was, Probably afraid of being sued, Or maybe Ford never told them.

I'm sure they know. Those dealers are sketchy as hell. Plastic knob to control 4WD broke off my roommates dash and they wanted to charge him $80 + installation for it. Honda charged $5 for something like that with my Accord. Also, the slave cylinder in his transmission needed replacement due to a design defect in the '03 Ranger. They quoted him $1300 to replace it. My (honest) mechanic did it for $700. I'd never buy a Ford truck. I doubt they'd give a crap about their customers even if they tweeted to high hell and back.

Yeah - before Tweets there was http://consumerist.com/

If your well-written complaint ever made it to the front page of Consumerist, the heavens parted and company reps came out of the woodwork to fix your problem post-haste. Seriously good stuff to know about.

Originally Posted by RubbingAlcoholic

I'm sure they know. Those dealers are sketchy as hell. Plastic knob to control 4WD broke off my roommates dash and they wanted to charge him $80 + installation for it. Honda charged $5 for something like that with my Accord. Also, the slave cylinder in his transmission needed replacement due to a design defect in the '03 Ranger. They quoted him $1300 to replace it. My (honest) mechanic did it for $700. I'd never buy a Ford truck. I doubt they'd give a crap about their customers even if they tweeted to high hell and back.

Yeah, Well If I were to buy another Ford Mustang, It wouldn't be new or a 2005 or 2006. Sounds like I was lied to or they were told not to say anything. I was sold a lemon.

someone needs to set up a system where you can "borrow" millions of followers just for problems with companies.

She'd have done more good telling them to stuff their fix then blog about how they only offered to help her because she was raising a public fuss and still told people to not buy their crap. That might have actually got something stirred up and got problems addressed. If you piss a celeb off and "fix" it publicly then they at least save some face and the idiot celeb ussually praises them for it but the average bloke still gets fucked the same way. If the celeb refuses the condecending fix then the company has to figure out how to not piss off the next celeb and is forced to treat everybody better.

Originally Posted by -Dragon-

She'd have done more good telling them to stuff their fix then blog about how they only offered to help her because she was raising a public fuss and still told people to not buy their crap. That might have actually got something stirred up and got problems addressed. If you piss a celeb off and "fix" it publicly then they at least save some face and the idiot celeb ussually praises them for it but the average bloke still gets fucked the same way. If the celeb refuses the condecending fix then the company has to figure out how to not piss off the next celeb and is forced to treat everybody better.

+1!