Originally Posted by Spooksta
There is a great thread regarding the online play.
Forzamotorsport.net Forums - Official Multiplayer Feedback Thread (many many official posts itt)
Now over 115 pages
Turn 10 have replied but not with any sound answers. People seem to think the multiplayer was changed so that if you enjoy online play you will have to keep getting any DLC stuff they put out. Vote here if you are unhappy or happy with Forza 3 online.
Forzamotorsport.net Forums - USER POLL OF MULTIPLAYER SYSTEM (T10 research)
Below one of the main replies to the uproar from
Landin "Game Genie" Williams
Turn 10 Community Lead
Xbox live name.......BLKJ SIDEFX
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I have to say I'd never thought I'd see the day when die hard fans of a series or video game are purposefully posting extremely negative reviews on websites as a reaction to feature changes. This is very difficult to see happening on our very own forum dedicated to bridging the gap between gamers and developers.
I understand why you may be frustrated, and trust me we've heard you loud and clear. The fact is that it was decided that Matchmaking would be the future of our franchise long ago, and we have plans to use the data we've obtained to craft an exciting and unique experience that will appeal to a broader audience, both hardcore and casual.
My hope is that in time you will all look past the functional changes and realize that as a community we must evolve and learn to utilize the features provided to us. If all the effort you are all putting into the thread was used in a positive way, setting up races in the public car meets forum and making suggestions in the Multiplayer Hopper thread, I feel you would all be out there enjoying the game right now. Go play!
Anyways, the point of this post is to say that we've heard you all loud and clear. I hope you will all join me for an A class race this afternoon.
And for those asking about new hoopers. Yes they are coming, but in order to make sure that each hopper is always populated with players we're taking things slow. I'll update this thread when they do go live, but don't expect to see F thru B class dropped all at once.
Thanks,
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and here is a well structured reply to him from Ban bot (Done this to save you time trawling through 115 pages.
BLKJ SIDEFX:
"I have to say I'd never thought I'd see the day when die hard fans of a series or video game are purposefully posting extremely negative reviews on websites as a reaction to feature changes. This is very difficult to see happening on our very own forum dedicated to bridging the gap between gamers and developers. I understand why you may be frustrated, and trust me we've heard you loud and clear. The fact is that it was decided that Matchmaking would be the future of our franchise long ago, and we have plans to use the data we've obtained to craft an exciting and unique experience that will appeal to a broader audience, both hardcore and casual."
Relationships go both ways. As a PR person does it surprise you when your company told enthusiastic consumers that one of the best parts of FM2, online multiplayer, would be coming over completely to the new product, and yet this is false? People paid money for this product, so as a person in PR you should understand that taking out desirable components, offering a poorer experience, not directly addressing concerns, asking for time for the new system to grow on you, and even ridiculous ideas like using web forums to find racers (!!!) that there would not be negative feedback? Maybe if when this issue was broached in the first couple pages, or better before release, paying customer wouldn't be dissappointed?
Afterall, all this matchmaking stuff was known about "long ago." Why was Turn10 so quiet about the removal of custom lobbies? The fact there are Tun10 sponsored press previews that indicate all the online live features would return should have shocked Turn10. Why no outrage at there being no retraction? I know for a *fact* you folks are very, very careful about what information what press/media outlet gets to release on what date.
So there is no need to act as if this is a surprise.
Your job is to be a community manager and be a PR represenative of your employers, but don't expect activity community members to dulfully ignore this sort of behavior, or to withhold feedback on a product they supported (both fiscally and the generation of free PR on various interwebs).
At the end of the day we are consumers and you are a business. Your job is to give us products we like and we as consumers give feedback regarding how we feel the product meets our needs and whether the seller was accomodating.
BLKJ SIDEFX:
"If all the effort you are all putting into the thread was used in a positive way, setting up races in the public car meets forum and making suggestions in the Multiplayer Hopper thread, I feel you would all be out there enjoying the game right now. Go play!"
Wow, so we are supposed to go to online forums to schedule Xbox racers. Un-believable.
BLKJ SIDEFX:
"Go play!"
Go put all the FM2 online feature like Turn10 told consumers would return!
BLKJ SIDEFX:
"It's just too bad you're unable to see past this discussion."
And you sir failed to address the specific issues people have with the "new" system.
The fact I cannot make it through a race without trash play or are fairly restricted in online matches (I had a hankering to swap things up with Sedona Club... oh, but Turn10 locks a lobby and selects the playlist...) are pretty significant issues.
BLKJ SIDEFX:
"At this point we're still researching"
Maybe you can relate this to Dan: That is the point. While you research, and waste our time, the great thing about *individuals playing games they want to play them* is I don't need to wait on you to figure out what I like. Heck, what I like someone else may not. That was the nice thing of custom lobbies--they were free form--but ALSO searchable, seedable, and much funner experience to date.
From a research perspective with custom lobbies you saw what we liked and more importantly *we* decided what we liked, when we liked. If you saw a ton of custom lobbies doing cool things you could toss it into matchmaking. Right now your research is going to be self-verifying.
BLKJ SIDEFX:
"It will take time though. Don't expect it overnight."
Time... until then the game I bought for sim racing is a destruction derby with neutered online options compared to FM2?
BLKJ SIDEFX:
"Thanks for being civil. I guess that's my point. I understand some of you are upset, but some of the posts in this thread are simply unacceptable...especially considering how passionate you all are about the game. We've heard you loud and clear. There's not much more to be said in all honesty, so make your suggestions for what you feel is important in our official thread here and let's move on."
I would never condone disrespectful behavior, but I think this goes both ways. Where is Turn10 apologizing for saying all the online Live features in FM2 would be in FM3 when they knew "long ago" that wasn't true? Or how a developer with my gaming money isn't addressing the issues raised about poor online experiences (connectivity and poor racing) or lack of variety at my discretion? Saying "give us time" instead of, "This is how we are going to stop all the race-destroying contact in matchmaking" and the such. As a professional pointing out the "hurt feelings" of a corporation is pretty empty--Turn10 has consumer dollars. If those who purchased said product are vocal about their dissappointment the proper response is to make those consumers happy. Or, if that is not the desired course, call it a "feature that won't change" and then allow said consumers leave the feedback here and elsewhere they deem appropriate. If someone bought FM3 for online play and feel it is ruined by Turn10's design decisions and gives it a 1/10 rating, how is that unfair?
Anyhow, you know a developer "gets it" when they encourage their users to enjoy the game they way the gamer wants to enjoy it, not the way the PR/Strategist determine is "best." The best game is the played game and at this point I find match making unplayable. Sadly it also appears to be very poorly populated and I am afraid my investment won't have much legs--I hope this is false as there is much to commend FM3. But the current situation isn't good for me (I am an online gamer), my 2 copies of FM3, or Turn10.
What I find very disappointing, besides the approach Turn10 has taken in responding to this issue, is I am part of 2 very large high profile forums and I cannot get anyone to play online specifically because of matchmaking. They are the silent mass, not posting here, but who are also not bothering with matchmaking. I am not encouraged, but I also think this is a perfect time to see a change in media sites and their poor coverage of online features and comparisons and actual reviews of live production products. Something has to give and it appears at this point developers and consumers need a better medium to EXPLAIN the content and a thorough review of the retail product and significant changes from a consumer perspective and not a "I review 5 games a week and need to rush through this" garbage.
Excellent post and worth repeating. T10 are quick to jump on 'aggresive' posts and are failing to reply to this intelligent and thoughtful post. There is now a huge worry this community will disappear from T10 - FM3. For every one 'complainer' on this thread there are scores of silent racers who will 'drift' away from the franchise. It has taken several years for T10 to build the strength of community they have. Still in this day and age of high tec advertising, viral campaigns and big budget spending it is still 'word of mouth' that has the greatest impact. If T10 are not concerned about the impact on customer review scores apart from telling us not to do them and ignore the issue then it will be their fault, and what a shame.
I could repeat ad-infanitum the dissapointments - poor hopper system, having to jump through hoops to get into a private match and not being told of this change before I parted with my money. But the real concerns come on the attitude, condescending replies (few they are) and selective ignoring from T10 and their 'community' managers.
How many people who have been with FM since the beginning are now the ones who's FM3 discs lie gathering dust. Yes, I have had good races online and the shame is I can count these on one hand. When you find the right 'team' the game shines through but the random nature of the hoppers put you in with to many 'random' people with completley different wants from the game. Even the new pro hopper is just a hotlap challenge and far from 'real' racing.
Forgetting that we were not told about the onine change, the taking away of the 'customers' choice is/has seriously damaged the online aspect of this game. 'Free' DLC is due this week - so what!! Can't get excited about it. Like many others the dissapointment is overwhelming and I, like many others, would have gladly paid for the DLC if it were not for this dissapointment.. A huge amount of people on this thread have been great supporters of the franchise but the 'word of mouth' is not to trust T10 in the future. This can only damage the future of this franchise. When you rely on the community, you better listen to the community.
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