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I posted the following topic on evga's forum yesterday. It was locked within hours. I dont believe I was inflammatory or trolling and that my post did not warrant locking. I felt that if one voice did not concern evga, perhaps a topic with the combined voices of the "many" would. I've read numerous posts from many evga forum members asking evga to release an updated statement regarding the 7900GT and the rumors of a redesigned card coming from NVIDIA to be used in the RMA process. It was my hope to focus these voices into one post.
It is as follows:
06/26/06
I received my RMA approval on June 19th. I received an email on June 22nd telling me my cross-ship credit application was received and being processed and that the new (third) card would be shipped in 24-48 hours. To date, I have heard nothing. My RMA email states it will expire in 14 days which will be the 3rd of July. I understand that I could receive a new email today, tomorrow or the next and things would be fine, but I cant help but worry about the expiration date. If evga is indeed holding shipments until they have redesigned cards from Nvidia, then tell us! When I submitted my RMA, I sent emails to Jacob, Joe, and the RMA dept. asking them to contact me by phone. To this date, I have not received any responses. In those emails I mentioned my desire to replace my second broken 7900GT CO card with two 7600 GTs. I made it clear that I would be happy to pay the difference for this "upgrade" if you can call it that. I called support shortly after sending those unanswered emails and was told that exchanging the 7900GT for two 7600GTs was not possible- PERIOD. I feel its rather clear that there is a very real problem with the 7900GT and that sending cards back and fourth is NOT the answer. evga has the option to send me two 7600GT cards AND make more money. It is clear they would rather keep this vicious cycle going of using their customer base as guinea pigs for the mods and bios updates they are trying rather than addressing a customer's concerns. MY time is valuable too! Opening my case, changing out the video card, reinstalling drivers and then testing takes time. Time waiting for new cards and sending bad cards back is a waste of my time as well.
I've posted elsewhere that my first RMA experience went very well and that evga had won over a new customer. Now, I feel very differently. While the lifetime warranty is a plus, is it really that great of a thing if the product is junk? Why wont evga let those that want to "abandon ship" of the 7900GT to another (more expensive) card or cards in their lineup do so? I have had two defective cards in less than 60 days. I feel I have good grounds to simply ask, no, demand a full refund. I am not asking for that yet. But when you email the people at evga and you get no response- that speaks volumes to the problems they are having with their overclocked 7900s. I dont enjoy having to visit a company's support forum every day to glean update information about my defective card! Want to know how many visits I've made to BFG Tech's forums? ZERO. As I'm sure almost everyone has, I have had to RMA a handful of products over the years. This is turning out to be THE WORST of all my experiences. The sheer lack of communication and forthrightness of evga is a major concern of many members here. When will we get the answers we need?
It is as follows:
06/26/06
I received my RMA approval on June 19th. I received an email on June 22nd telling me my cross-ship credit application was received and being processed and that the new (third) card would be shipped in 24-48 hours. To date, I have heard nothing. My RMA email states it will expire in 14 days which will be the 3rd of July. I understand that I could receive a new email today, tomorrow or the next and things would be fine, but I cant help but worry about the expiration date. If evga is indeed holding shipments until they have redesigned cards from Nvidia, then tell us! When I submitted my RMA, I sent emails to Jacob, Joe, and the RMA dept. asking them to contact me by phone. To this date, I have not received any responses. In those emails I mentioned my desire to replace my second broken 7900GT CO card with two 7600 GTs. I made it clear that I would be happy to pay the difference for this "upgrade" if you can call it that. I called support shortly after sending those unanswered emails and was told that exchanging the 7900GT for two 7600GTs was not possible- PERIOD. I feel its rather clear that there is a very real problem with the 7900GT and that sending cards back and fourth is NOT the answer. evga has the option to send me two 7600GT cards AND make more money. It is clear they would rather keep this vicious cycle going of using their customer base as guinea pigs for the mods and bios updates they are trying rather than addressing a customer's concerns. MY time is valuable too! Opening my case, changing out the video card, reinstalling drivers and then testing takes time. Time waiting for new cards and sending bad cards back is a waste of my time as well.
I've posted elsewhere that my first RMA experience went very well and that evga had won over a new customer. Now, I feel very differently. While the lifetime warranty is a plus, is it really that great of a thing if the product is junk? Why wont evga let those that want to "abandon ship" of the 7900GT to another (more expensive) card or cards in their lineup do so? I have had two defective cards in less than 60 days. I feel I have good grounds to simply ask, no, demand a full refund. I am not asking for that yet. But when you email the people at evga and you get no response- that speaks volumes to the problems they are having with their overclocked 7900s. I dont enjoy having to visit a company's support forum every day to glean update information about my defective card! Want to know how many visits I've made to BFG Tech's forums? ZERO. As I'm sure almost everyone has, I have had to RMA a handful of products over the years. This is turning out to be THE WORST of all my experiences. The sheer lack of communication and forthrightness of evga is a major concern of many members here. When will we get the answers we need?
