Astral Abyss
2[H]4U
- Joined
- Jun 15, 2004
- Messages
- 3,064
I really expect more from a technology company like Western Digital that has been making hard drives and related equipment for decades. They need to hire some people that actually know what they're doing.
When recently attempting to submit an RMA for my Raptor X hard drive, I found that the website tells me my drive is out of warrany even though I've only owned it about 1.5 years. I purchased mine retail back in April 07, and it came with a 5 year warranty. After submitting an email to them and waiting a week (they claim 1 day turnaround) explaining that I was having problems installing Vista 64 Ultimate due to disk errors and that even running the drive slaved as a non-bootable drive it generated tons of errors during disc transfers. I mentioned that the website is telling me my drive is out of warranty. I then simply asked if I need to send in a copy of my receipt or is it just a database error that they can correct? (I gave them the drive serial number)
For reference, my WD 6400AAKS drive performs the same tasks flawlessly.
This is the response I receive:
"Thank you for contacting Western Digital Customer Service and Support.
I'm sorry but we don't support our drives on any 64-bit OS so it could be a compatibility problem with the drive and your computer. We RMA drives for like units so you may have the same problem. Can you provide me with the proof of purchase so that I can attempt to update the drive. Our web team is working on the online store page to find out what is causing the problem so that they can resolve it.
Sincerely,
(name removed)
Western Digital Service and Support
http://support.wdc.com"
Wow. I guess all you folks running a 64 bit OS are taking your chances. Come on WD. Why did I have to wait a week to get a lame ass response like this?
Anyhow, I just had to share that because I found it very hilarious and sad at the same time. From his response, I don't have much hope for him to "attempt to update the drive".
I just sent a reply with my receipt attached, so maybe I'll actually get to RMA my drive someday. Maybe in a week or so. (or sooner if they fire this guy)
Edit: by the way, I realize that WD DOES support 64 bit OS. I was just making fun of the idiotic response I received from their phone/e-mail monkey.
When recently attempting to submit an RMA for my Raptor X hard drive, I found that the website tells me my drive is out of warrany even though I've only owned it about 1.5 years. I purchased mine retail back in April 07, and it came with a 5 year warranty. After submitting an email to them and waiting a week (they claim 1 day turnaround) explaining that I was having problems installing Vista 64 Ultimate due to disk errors and that even running the drive slaved as a non-bootable drive it generated tons of errors during disc transfers. I mentioned that the website is telling me my drive is out of warranty. I then simply asked if I need to send in a copy of my receipt or is it just a database error that they can correct? (I gave them the drive serial number)
For reference, my WD 6400AAKS drive performs the same tasks flawlessly.
This is the response I receive:
"Thank you for contacting Western Digital Customer Service and Support.
I'm sorry but we don't support our drives on any 64-bit OS so it could be a compatibility problem with the drive and your computer. We RMA drives for like units so you may have the same problem. Can you provide me with the proof of purchase so that I can attempt to update the drive. Our web team is working on the online store page to find out what is causing the problem so that they can resolve it.
Sincerely,
(name removed)
Western Digital Service and Support
http://support.wdc.com"
Wow. I guess all you folks running a 64 bit OS are taking your chances. Come on WD. Why did I have to wait a week to get a lame ass response like this?
Anyhow, I just had to share that because I found it very hilarious and sad at the same time. From his response, I don't have much hope for him to "attempt to update the drive".
I just sent a reply with my receipt attached, so maybe I'll actually get to RMA my drive someday. Maybe in a week or so. (or sooner if they fire this guy)
Edit: by the way, I realize that WD DOES support 64 bit OS. I was just making fun of the idiotic response I received from their phone/e-mail monkey.