jameswinder
n00b
- Joined
- Aug 2, 2005
- Messages
- 38
In December last year I purchased a BFG 6600GT OC AGP graphics card for the sum of £200.00. I am not a rich person and this was, for me, a large purchase. After installing the card I found that it would constantly crash after around 5 minutes of gameplay. I returned the card to the store and it exchanged for another identical model. This one had exactly the same problem so I assumed the problem was with my PC and I contacted BFG tech support. They told me that my 400W PSU was probably not powerful enough and suggested I upgrade it. So I went out and purchased a 600W PSU at a cost to me of a further £80.00. This did not make any difference, but I was now stuck with the new PSU anyway. Again I contacted tech support and they then gave me a list of bios settings to change and suggested I try different drivers. I changed all the settings but again this did not help. I tried the card in a friends PC and had exactly the same problem. Then I started trying different drivers. Each time using driver cleaner to remove the old ones as I was advised. Eventually I found some very old drivers which, whilst running slower, they were stable. Since then I have been using the old drivers and although the card did not run as fast as it should it was stable.
A couple of months ago I purchased some new games, one of which was Battlefield 2. When running the game I got an error message saying that my drivers were out of date and must be updated with the ones on the disk. I tried to run the game anyway but all the textures were wrong and the game ran too slowly to play. I then updated the drivers as advised but this then made my system crash again every five minutes, not just in Battlefield 2 but in any 3D application and sometimes when playing video files.
I then contacted BFG tech support and asked them what should be done. I explained about my previous contact with them and that I had upgraded my PSU and bios settings. I then got a reply telling me to upgrade my PSU and change my bios settings!! I explained again that I had done this and double checked everything. My PC is a P4 640 3.2ghz with an abit guru motherboard, 1GB corsair ram in dual channel mode, 600w PSU and a 160GB SATA hard drive. I could see no other reason for the crash other than a faulty card, especially as the problem also occurred in my friends PC and the test PC in the store where I bought it. After a week or so of e-mails I got a reply saying that BFG would like to swap the card for a 6800! I was of course delighted and accepted the offer. I was told to send off all my information and an RMA number would be generated and I could post the card off for a replacement.
This is where the problems start. I sent off the required information as requested. After another week had gone by I still had no reply. I sent another e-mail asking what was happening. After a few more days I got a reply that they did not know what I was talking about! I then sent off all the previous e-mails I had sent as proof of what I was saying. A few more days after that I finally got a RMA number and an address to send the card to. Then I asked them to confirm that they had agreed to swap the card for a 6800. They replied that they had no recollection of this at all and this would not be happening! Again I sent off all my previous e-mails and eventually got a reply that, yes they would give me a 6800.
After all that I posted off my card. I send it in secure packaging wrapped in bubble wrap and in a sturdy box with the RMA number and my address attached to the outside of the box and inside it.. I sent it recorded delivery and I paid for it to be insured should it be damaged in transit. 2 Days later I got confirmation from Royal Mail that it had arrived. I contacted BFG again and asked them to confirm that they had got the card okay and asked them when they would be shipping my replacement. I got a reply back that they had not received the card and to try again later. I tried after another couple of days and was then told that the warehouse was closed and they did not know anything about it. Then I asked again a few days later and got the following reply:
"i show that he has received it on the 30th"
There was no name of who wrote this, it is not even written in proper English and does not really tell me what is going on and when I will get my replacement card. I also wanted to check that they were sending an AGP card as I do not have PCI Express. I asked again when I could expect my new card as I am currently using a friends old TNT card and cannot do any work in photoshop or play any games. Today I got this reply:
"Yes we do show that is"
I do not even understand what this person is trying to say and it only leaves me worried about what is going on,
I happen to work in a senior position for a store which stocks BFG cards. I have purchased a few of them in the past and always recommend them to customers and friends based on their reputation for good service. However as I have experienced since the end of last year this is not the case, at least not for people in the UK. I am very worried about where my card is now and what is going to happen. I cannot use my computer properly now at all, I haven't been able to play any games properly since I purchased it last December. BFG's tech support staff cannot even be bothered to write a full sentence to me and cannot be bothered to address my concerns at all. I deeply regret purchasing a BFG and if this is the level or service to expect I will not be purchasing from them again.
A couple of months ago I purchased some new games, one of which was Battlefield 2. When running the game I got an error message saying that my drivers were out of date and must be updated with the ones on the disk. I tried to run the game anyway but all the textures were wrong and the game ran too slowly to play. I then updated the drivers as advised but this then made my system crash again every five minutes, not just in Battlefield 2 but in any 3D application and sometimes when playing video files.
I then contacted BFG tech support and asked them what should be done. I explained about my previous contact with them and that I had upgraded my PSU and bios settings. I then got a reply telling me to upgrade my PSU and change my bios settings!! I explained again that I had done this and double checked everything. My PC is a P4 640 3.2ghz with an abit guru motherboard, 1GB corsair ram in dual channel mode, 600w PSU and a 160GB SATA hard drive. I could see no other reason for the crash other than a faulty card, especially as the problem also occurred in my friends PC and the test PC in the store where I bought it. After a week or so of e-mails I got a reply saying that BFG would like to swap the card for a 6800! I was of course delighted and accepted the offer. I was told to send off all my information and an RMA number would be generated and I could post the card off for a replacement.
This is where the problems start. I sent off the required information as requested. After another week had gone by I still had no reply. I sent another e-mail asking what was happening. After a few more days I got a reply that they did not know what I was talking about! I then sent off all the previous e-mails I had sent as proof of what I was saying. A few more days after that I finally got a RMA number and an address to send the card to. Then I asked them to confirm that they had agreed to swap the card for a 6800. They replied that they had no recollection of this at all and this would not be happening! Again I sent off all my previous e-mails and eventually got a reply that, yes they would give me a 6800.
After all that I posted off my card. I send it in secure packaging wrapped in bubble wrap and in a sturdy box with the RMA number and my address attached to the outside of the box and inside it.. I sent it recorded delivery and I paid for it to be insured should it be damaged in transit. 2 Days later I got confirmation from Royal Mail that it had arrived. I contacted BFG again and asked them to confirm that they had got the card okay and asked them when they would be shipping my replacement. I got a reply back that they had not received the card and to try again later. I tried after another couple of days and was then told that the warehouse was closed and they did not know anything about it. Then I asked again a few days later and got the following reply:
"i show that he has received it on the 30th"
There was no name of who wrote this, it is not even written in proper English and does not really tell me what is going on and when I will get my replacement card. I also wanted to check that they were sending an AGP card as I do not have PCI Express. I asked again when I could expect my new card as I am currently using a friends old TNT card and cannot do any work in photoshop or play any games. Today I got this reply:
"Yes we do show that is"
I do not even understand what this person is trying to say and it only leaves me worried about what is going on,
I happen to work in a senior position for a store which stocks BFG cards. I have purchased a few of them in the past and always recommend them to customers and friends based on their reputation for good service. However as I have experienced since the end of last year this is not the case, at least not for people in the UK. I am very worried about where my card is now and what is going to happen. I cannot use my computer properly now at all, I haven't been able to play any games properly since I purchased it last December. BFG's tech support staff cannot even be bothered to write a full sentence to me and cannot be bothered to address my concerns at all. I deeply regret purchasing a BFG and if this is the level or service to expect I will not be purchasing from them again.