My name is JJ i work for ASUS ( not in relation to support services ) with that noted i saw your posting and have relayed it to our RMA supervisor.
If you can provide me with a Case Number if you created one along with your compelte contact and shipping information i will have them contact you ASAP.
Additionally as noted if you have a proof of purchase it would help expedite the process.
If you have any questions let me know. Please enjoy the rest of your day.