I sent in an RMA request with pictures and I just got an email requesting more pictures. First they say I didn't send them a picture. Then they say the picture of the CPU needs to be of the CPU mounted on the motherboard, which it was, and all the lettering needs to be clear, which it was. Then they say they need a picture of the receipt because it was corrupted. I didn't bother to label the picture files (4 of them) so I'm not sure how they knew I sent a picture of the receipt but it was corrupted. None of this really makes sense to me.
Are they just trying to make sure the CPU is real? Like the first one was photoshopped or something or someone there is trying to get the invoice info outside of the RMA portal? Paranoid I know but that CPU pic was perfect. ???
"Another photograph using a digital camera / cellphone with the processor mounted on the motherboard socket, that clearly shows the serial number and model number."
Are they just trying to make sure the CPU is real? Like the first one was photoshopped or something or someone there is trying to get the invoice info outside of the RMA portal? Paranoid I know but that CPU pic was perfect. ???
"Another photograph using a digital camera / cellphone with the processor mounted on the motherboard socket, that clearly shows the serial number and model number."
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