ASUS MOBO - screen freeze after wake up

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wyc73

n00b
Joined
Oct 28, 2015
Messages
5
Hello All,

After I awake my computer from sleep mode, I always get the screen shown in link below. The only thing I can do is reset the computer.

I've seen one other post about BSOD after awakening the computer from sleep mode for a Z170 board, but they were also mentioning a lot of overclocking tweaks.

Here is link to image of how monitors look after waking up.

http://i.imgur.com/3AnkA0x.jpg

Components as follows:
ASUS H170A PRO Gaming motherboard. Rev 1.03, BIOS 0507
CPU - i7-6700
OS --> Windows 10. Install fresh from 8 and follow upgrade path
32GB Memory ( 4 x 8GB Corsair Vengance DDR4 2133 )
No Graphics card. NEC runs off DVI port, Samsung off HDMI port on MOBO
PSU: SeaSonic 600HT
Diskdrives: 1 * Samsung SSD 256GB Pro, 2 * WD 250GB drives in RAID0 config( via Windows Storage spaces ).

MOBO settings are all stock settings apart from switching on HyperThreading so I can run android emulators using HAXM and Android SDK.

Systems has been very stable otherwise and no issues. It more of an annoyance at the moment as it means I cannot leave system in sleep mode if walking away from desk for a little while. But all the same, it's got me perplexed.

I saw one thread which said you must always awake the system using the power switch and not the keyboard. I have tried that as well - did not make a difference.

I have raised the issue with ASUS support as well but I was hoping somebody on these boards may have an inkling of where the issue lies.

with thanks.
 
May need to increase SA and IO voltages if the board offers control of them.
 
Firstly, thanks for responding. However. I'm afraid I know nothing about overclocking - I had to look up what SA and IO was. I had a look in the AI Tweaker and Advanced Menus in the UEFI. Given the amount of options available, I would probably end up frying my CPU/board/memory. Within the CPU setting , in the CPU section of AI-Tweaker, the SA setting is not changeable( mentions about changing some jumper settings/extreme overclocking first, which I'm not prepared to do as I've no idea what I'm doing! ).

Besides which, the whole point of buying a non-overclocking package is that things should work from stock settings.

Below is image of CPU setting showing current CPU SA Voltage from the ASUS windows app. I cannot change the actual value in this app either. But I can change the min/max threshold settings if it is worth ago?

http://i.imgur.com/aCNBX7U.png

From above image, I did try setting the CPU phase control to extreme but still same issue so I set it back.

I also tried running the system with just one monitor changing each monitor in turn. Again no change. Only difference with one monitor was that it would cycle from image being stable for a few seconds and then being volatile for a few second as if it was about to correct.

Finally, and this more out of curiosity, I am not seeing anything I can equate to the IO setting.
 
Just to close the loop on this, ASUS support got back to me and requested I install following drivers in following sequence and it worked.

From ASUS support team,:

Please try reinstalling the drivers linked below in the order they are provided:

1st Chipset:

http://support.asus.com/Download.as...0117.zip#Intel_Chipset_Win7--81-10_V10117.zip

2nd IMEI:

http://support.asus.com/Download.as...mer.zip#MEI-Win7-81-10_V11001157_Consumer.zip

3rd Intel VGA:

http://support.asus.com/Download.as...4274.zip#Intel_VGA_Win7-81-10_V1018154274.zip

If that doesn't make a difference try installing the graphics driver below:

VGA:

http://support.asus.com/Download.as...zip#Intel_Graphics_Win7-81-10_V1018154246.zip

Should you have any further questions, please do not hesitate to get back in touch with us.
 
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