![[H]ard|Forum](/styles/hardforum/xenforo/logo_dark.png){kind=logo}
I have posted this in a few forums, so I apologize if some of you have read it already:
Dear everyone,
I am posting this because I have seen a number of people looking into Viewsonic 's products lately. This is merely an experience I want to share with everyone before you all spend your hard-earned cash.
I bought my VP171B in June of 2003 for a little over $500. I have always been extremely pleased with the monitor in every context. About four months ago, I noticed that the backlight was starting to fail. Screens that were supposed to appear black were appearing green. Later, I noticed that there was also a screen-door effect that started to appear when the monitor was first turned on. This had not been there before either.
In any case, I figured with the three-week holiday approaching I could RMA my monitor in that amount of time. The RMA was easy to setup with a Viewsonic rep. They received the monitor on December 22. I received no notification of this. About two weeks later, I call and am told that they received it and it was sent for "repair" and processing time is about three weeks, and I should expect to receive it the week of January 17th. I figure that's fine since it is what I budgeted the time for anyway.
It arrived back to me on January 14. I picked it up today, the 17th, and took it home. I opened it, somewhat expecting it to be a new monitor since all of my RMA experiences in the past have resulted in new products. In any case, it's the same monitor I sent, same serial no. and all. I sort of inspect it and notice that the ENTIRE back panel of the monitor is completely off. This is unacceptable! "I'll deal with that later," I say, dreading plugging it in.
I plug in the DVI, fire up the system: "No signal found." "Okay," I say, switching video modes: Analog 1 "No signal." Analog 2 "No signal." Crap. I check connections, go get one of my DVI-VGA adapters and plug it in to my 6800 Ultra. I finally get the Analog signal to show up. But the color is horrendous-- so bright I can't even see. I have to turn the brightness/gamma almost all of the way down and contrast up. I also notice a very high pitch beeping coming from the monitor, something that wasn't there before I sent it away.
To make a long story short, Viewsonic destroyed my monitor! DVI won't work at all now and the Analog connection looks like utter crap! There is absolutely no evidence that they did anything to the monitor whatsoever, except for what doesn't work. I'm very upset about this; the returns were not worth the hassle and their warranty support obviously sucks! Wouldn't they have tested it before they sent it back? I'm almost positive it didn't get damaged in shipping because they packed it very well.
I will draw my conclusions on Viewsonic based on how they handle this situation. They are closed today for the MLK holiday, but what should I say when I call them tomorrow?
Sincerely,
Odie
Dear everyone,
I am posting this because I have seen a number of people looking into Viewsonic 's products lately. This is merely an experience I want to share with everyone before you all spend your hard-earned cash.
I bought my VP171B in June of 2003 for a little over $500. I have always been extremely pleased with the monitor in every context. About four months ago, I noticed that the backlight was starting to fail. Screens that were supposed to appear black were appearing green. Later, I noticed that there was also a screen-door effect that started to appear when the monitor was first turned on. This had not been there before either.
In any case, I figured with the three-week holiday approaching I could RMA my monitor in that amount of time. The RMA was easy to setup with a Viewsonic rep. They received the monitor on December 22. I received no notification of this. About two weeks later, I call and am told that they received it and it was sent for "repair" and processing time is about three weeks, and I should expect to receive it the week of January 17th. I figure that's fine since it is what I budgeted the time for anyway.
It arrived back to me on January 14. I picked it up today, the 17th, and took it home. I opened it, somewhat expecting it to be a new monitor since all of my RMA experiences in the past have resulted in new products. In any case, it's the same monitor I sent, same serial no. and all. I sort of inspect it and notice that the ENTIRE back panel of the monitor is completely off. This is unacceptable! "I'll deal with that later," I say, dreading plugging it in.
I plug in the DVI, fire up the system: "No signal found." "Okay," I say, switching video modes: Analog 1 "No signal." Analog 2 "No signal." Crap. I check connections, go get one of my DVI-VGA adapters and plug it in to my 6800 Ultra. I finally get the Analog signal to show up. But the color is horrendous-- so bright I can't even see. I have to turn the brightness/gamma almost all of the way down and contrast up. I also notice a very high pitch beeping coming from the monitor, something that wasn't there before I sent it away.
To make a long story short, Viewsonic destroyed my monitor! DVI won't work at all now and the Analog connection looks like utter crap! There is absolutely no evidence that they did anything to the monitor whatsoever, except for what doesn't work. I'm very upset about this; the returns were not worth the hassle and their warranty support obviously sucks! Wouldn't they have tested it before they sent it back? I'm almost positive it didn't get damaged in shipping because they packed it very well.
I will draw my conclusions on Viewsonic based on how they handle this situation. They are closed today for the MLK holiday, but what should I say when I call them tomorrow?
Sincerely,
Odie