Protoform-X
[H]ard|Gawd
- Joined
- Jan 30, 2002
- Messages
- 1,203
I recently installed a UC540(CME/CUE) and I'm having an issue with the auto attendant. I've enabled dialing an extension at any time, but it seems that if you start dialing an extension right when the auto attendant answers, you hear the message "Are you still there?" If you dial the extension a few seconds after the auto attendant answers, this doesn't happen. If you dial the extension after the "Are you still there?" message, it works fine. If you make a selection from the AA menu(e.g. you press "1" for sales), this doesn't happen- The call forwards successfully.
What I know so far:
-The extensions are 3-digits and all start with a 3(e.g. 303).
-We run a UC520 at our own office and we don't have this problem.
-The extensions on the properly-working UC520 are 3-digits and all start with a 1(e.g. 110).
I can pull configs/screenshots if that will help figure out what's going on. Thank you.
What I know so far:
-The extensions are 3-digits and all start with a 3(e.g. 303).
-We run a UC520 at our own office and we don't have this problem.
-The extensions on the properly-working UC520 are 3-digits and all start with a 1(e.g. 110).
I can pull configs/screenshots if that will help figure out what's going on. Thank you.