Z
Zinn
Guest
I was getting ready to pack my monitor up to move it the other day, and I pushed the release button for the mount on the monitor stand. A second or two after the monitor was disengaged from the stand, I heard a loud "twang" coming from the stand. I didn't think much of it because it looked fine, but later on I found it was stuck, in the lowest position.
The stand holds the monitor just fine, but it is about an inch too low in this position and I can not for the life of me get the height adjustment release button on the back to go down. The stand is really stuck.
I spent an hour on hold today with Dell getting transferred from person to person, a couple of which I could barely understand or who could barely speak English. By the 40 minute mark I was losing my temper and screamed my way to a manager. The manager told me that the warranty doesn't cover "accidental" damage and that he couldn't send me just a stand anyway--rather, he would have to send a whole new monitor out. But since I accidentally damaged the stand, the warranty is void.
I was in no way operating the mechanism out of spec. The stand is just a cheap piece of crap. Does anyone know how I can proceed in getting this replaced by Dell?
The stand holds the monitor just fine, but it is about an inch too low in this position and I can not for the life of me get the height adjustment release button on the back to go down. The stand is really stuck.
I spent an hour on hold today with Dell getting transferred from person to person, a couple of which I could barely understand or who could barely speak English. By the 40 minute mark I was losing my temper and screamed my way to a manager. The manager told me that the warranty doesn't cover "accidental" damage and that he couldn't send me just a stand anyway--rather, he would have to send a whole new monitor out. But since I accidentally damaged the stand, the warranty is void.
I was in no way operating the mechanism out of spec. The stand is just a cheap piece of crap. Does anyone know how I can proceed in getting this replaced by Dell?