Dell + UPS = 1600 Mile Road Trip To Get Your Monitor

H

HardOCP News

[H] News
Joined
Dec 31, 1969
Messages
0
You know why I like the crew at The Consumerist? They highlight stories like this one. Let's see, the company sends your monitor to wrong person. Check. Shipper blames the company. Check. You are then asked to drive 1600 miles to pick up your monitor. Yup, you guessed it…check. Dude, your getting a road trip!

Dell once again stated they have the correct Boston shipping address in their system and that UPS is lying to me. They will not call UPS to fix the package routing because "they do not do that and UPS was incorrect in saying that they could do that." The customer service representative, after saying he understood the issue, stated that one of my options was to pick the package up at the service center. He wanted me to fly to Wichita and pick up my monitor.
Click to expand...
 
He's kind of an idiot to do all that. I would have simply called my cc company and filed a claim and blocked payment, then let dell fight it out wile I enjoy another monitor.

He also screwed up in his story:

....ackage was sent to a "Gladys [redacted], [address redacted] Wichita, KS." While I'm sure Ms. Emerson is a very nice lady, I do.....
Click to expand...
 
In other news, Mr. Gladys Emerson is filing suit against the author for instigating a flood of internet anonymous' to research his personal information and harassing him. And also for defamation of character by mislabeling him as a very nice lady.
 
I've lost total respect for Dell recently, my brother called in and was approved $3500 for credit with them to buy a single PC. Apparently the sales man told him his PC came with a 42" TV and a 20" LCD.. My brother who is kind of young (or dumb.. one or the other) believed him.. so I looked at the invoices Dell emailed him, they overcharged him by $200 for the PC and also charged him $1500 for a 42" TV which he doesn't need because he has a 42" LCD already... then charged him a non-bundle price of $340 for a 20" monitor..

I think Dell went to the shitter once they outsourced all their non business customer reps to india.
 
This sounds like a story the local news would love. Send it to them and I am sure dell and/ups would fix the situation super quick.
 
Rithex said:
I've lost total respect for Dell recently, my brother called in and was approved $3500 for credit with them to buy a single PC. Apparently the sales man told him his PC came with a 42" TV and a 20" LCD.. My brother who is kind of young (or dumb.. one or the other) believed him.. so I looked at the invoices Dell emailed him, they overcharged him by $200 for the PC and also charged him $1500 for a 42" TV which he doesn't need because he has a 42" LCD already... then charged him a non-bundle price of $340 for a 20" monitor..

I think Dell went to the shitter once they outsourced all their non business customer reps to india.
Click to expand...

What was that Indian "entrepreneur" saying about American C.S. graduates under prepared for IT in comparison with India?
If that's business what's left for IT?
To think a couple of years back I was drooling over a Dell laptop, blah...lollipop, puaj.
 
Maybe the Dell guy in India doesn't exactly understand how far away the two places are. At any rate so what, wait for UPS to send it back to Dell. Shit happens.
 
Dell should have stepped up and resolved the issue by overnighting a monitor to the guy. The other monitor could have been returned by Dell. It's Dell's responsibility to collect from UPS. Even though the shipping was free, Dell is in charge of the shipping and handling. The customer doesn't make arrangements with UPS, they make arrangements with Dell.
If the customer gave Dell the wrong address, then to bad so sad.
 
After a similarly frustrating experience with Dell obtaining a windows installation CD for my laptop after the registry hive took a dump I will NEVER buy from that company again. I had to speak with 5 or 6 "Steve"s in India before finally finding someone that even comprehended what the hell I was asking for... nobody on the phone ever figured it out; the only way I could get them to understand me was through live chat. Since then, one of the hinges on my laptop screen broke and the 2nd battery stopped functioning. It's a shame, I'd like to support a local company but can't justify it if they are so incompetent and unhelpful.
 
I have a bricks and mortar business. Most people come to my location to pick up parts. I have a few customers that I ship to. If I sent a part out to a customer and they did not receive it, the customer is going to call me, not the shipper. I would be responsible for getting the item in the customers hands. I would deal with the shipper. If the shipper wanted to be difficult and drag the process out, I would be inclined to get the customer another part and get it to them as quickly as possible, then go back to dealing with the shipper.
 
Enduring_Warrior said:
What was that Indian "entrepreneur" saying about American C.S. graduates under prepared for IT in comparison with India?
If that's business what's left for IT?
To think a couple of years back I was drooling over a Dell laptop, blah...lollipop, puaj.
Click to expand...

American C.S. graduates just are not prepared for the 20k a year salary they want to pay the Indian graduates. :p
 
This is one of those nightmare stories that you read about every once in a while. I'd like to see a follow-up. Dell and UPS both have piss poor CS. They need to take lessons from companies like Logitech, who, granted, are a much smaller company than these 2.
 
Guy is a pushover. If you order something online and have printed a receipt that shows you didn't do anything to cause the screw-up, but the merchant didn't deliver the goods, all you gotta do is issue the chargeback and move on.
 
zsec said:
Guy is a pushover. If you order something online and have printed a receipt that shows you didn't do anything to cause the screw-up, but the merchant didn't deliver the goods, all you gotta do is issue the chargeback and move on.
Click to expand...

Yep. I believe this is a postal law and any postal inspector will agree with you on that.
 
I swear, I must be the only person on the planet that doesn't have problems with UPS. Now USPS on the other hand, those fucktards lost a "care package" to my girlfriend last year, so some fast ass lonely pervert out there has a racy love letter, some expensive chocolates and half naked black and white photo of me pasted above his bed :mad:

Never send shit that matters via USPS.....
 
Enduring_Warrior said:
What was that Indian "entrepreneur" saying about American C.S. graduates under prepared for IT in comparison with India?
If that's business what's left for IT?
To think a couple of years back I was drooling over a Dell laptop, blah...lollipop, puaj.
Click to expand...

Run. I've been using a Dell Latitude D820 for a couple years now and it's the most problem prone P.O.S I've ever had the misfortune of using. If we're not getting emailed request to check for exploding batteries and power bricks that will burn down your house, we've got batteries that fail in the first 13 months, keyboards that fail, you name it.

Be happy when our lease is finally up and I can start complaining about HP stuff. :D
 
Freezebyte said:
I swear, I must be the only person on the planet that doesn't have problems with UPS. Now USPS on the other hand, those fucktards lost a "care package" to my girlfriend last year, so some fast ass lonely pervert out there has a racy love letter, some expensive chocolates and half naked black and white photo of me pasted above his bed :mad:

Never send shit that matters via USPS.....
Click to expand...


Thanks for the picture and the chocolate. I was touched by the letter also, I fap'd while reading it out loud.
 
Freezebyte said:
I swear, I must be the only person on the planet that doesn't have problems with UPS. Now USPS on the other hand, those fucktards lost a "care package" to my girlfriend last year, so some fast ass lonely pervert out there has a racy love letter, some expensive chocolates and half naked black and white photo of me pasted above his bed :mad:

Never send shit that matters via USPS.....
Click to expand...

For me the USPS has been more reliable. UPS has crushed one of my computers, bent up heavy duty steel exercise equipment, and cracked an LCD. I have no idea how they managed to cause such massive damage but they did it somehow. UPS is horrible delivering here in south Florida.
 
BrooksyX said:
This sounds like a story the local news would love. Send it to them and I am sure dell and/ups would fix the situation super quick.
Click to expand...


or make a video about it an post it on youtube just like dave caroll did when united airlines broke his taylor guitar.
 
Yep. Cancel the charge with your CC company and get another monitor.... or even order the same Dell one again.

These people are idiots for not standing up to dell. Every time i have had a problem with dell, I simply tell the manager what he is going to do to make it right and it happens.... no questions asked.

It seems that people who have problems with Dell tech support... or any tech support in general lack people skills and are not terribly persuasive. Nearly all managers will do anything reasonable to get you off the phone so they can go back to surfing pron. Or you are asking for something unreasonable (like for dell to fix the virus you got while surfing porn, or YOU gave them the wrong address or didn't verify it in the confirmation E mail and you are too embarrassed to admit it).

And if not, just cancel the charge. People need to learn to stand up for themselves and stop LETTING companies take advantage of them.
 
Ockie said:
Yep. I believe this is a postal law and any postal inspector will agree with you on that.
Click to expand...

UPS is not the Postal Service. They are not governed by the same laws, being they're a private delivery service.
 
I have had this exact issue with Dell in the past, on a small computer order for a small business we were doing a system upgrade for.

They shipped 5 desktops to a NY City address, when the invoice we had clearly had the correct DC based address on it. Then they balked to make things right to us, until we threatened to get all the charges refunded via our credit card company. They tried to say it was our responsibility to get the packages back from whoever had received them. Are you F'ing kidding me here?

Long story short - A week later, the 5 desktops ended up at the correct office/address.

This is why I will ALWAYS steer people away from Dell if I can.
 
...and I complain when I have to drive 20 miles to pick up UPS packages.
 
Hey it's only 2.5 hours for myself to pick it up. If it's a 30" Dell screen, I'll gladly drive that far for it ;)
 
The only way I think UPS could had send it to the wrong address is a misprint on the address label from Dell.
 
niconx said:
For me the USPS has been more reliable. UPS has crushed one of my computers, bent up heavy duty steel exercise equipment, and cracked an LCD. I have no idea how they managed to cause such massive damage but they did it somehow. UPS is horrible delivering here in south Florida.
Click to expand...

I knew someone who used to unload packages at UPS. Plenty of drop kicking and tossing of boxes for fun.
 
Freezebyte said:
I swear, I must be the only person on the planet that doesn't have problems with UPS. Now USPS on the other hand, those fucktards lost a "care package" to my girlfriend last year, so some fast ass lonely pervert out there has a racy love letter, some expensive chocolates and half naked black and white photo of me pasted above his bed :mad:

Never send shit that matters via USPS.....
Click to expand...

Bigbacon said:
Thanks for the picture and the chocolate. I was touched by the letter also, I fap'd while reading it out loud.
Click to expand...

LAWL!!!!!!!!!!!!!:eek:


lostnkonfused said:
I knew someone who used to unload packages at UPS. Plenty of drop kicking and tossing of boxes for fun.
Click to expand...

Reminded of that one scene in Ace Ventura Pet Detective, Jim Carrey was kicking and messing up the package.
 
I JUST went through this shit. Dell shipped to my old address (email and Dell confirm that the address I put was the one I intended, somehow it went to the wrong one). So they refused to re-direct the shipment. Well one package was delivered. The other was refused. The lady on the phone asked if I could pick it up. I was like "No, can you pick it up?".

So I have no clue why this dude went there. Dell will send another item to the correct address after it's been delivered. They resent the items as soon as the other was returned. Dell takes care of the insurance claim and I got my stuff Next Day air.
 
What he needs to do is a little detective work and just contact the higher ups in dell. Dell screwed the pooch for me a few years ago and I wrote a nice (it was truly nice/honest) email to Michael Dell and the rest of the board of directors.

I got a phone call in 20 minutes by the VP of Dell and my money back as well as a bunch of goodies. I ended up buying another Dell laptop since I got the word from the top that it'd be premo when it arrived and not have any problems like the previous ones. Mind you this was after like 3 weeks of fighting with Dell, 20 minutes is all it took. That laptop is still kicking ass to this date.

So thats my advice :)
 
I don't know why he's complaining, he went to pick it up. He had a lot more options than that.
 
Haha. I got dual Dell monitors :D all the trouble I went through with them, I ended up with one for free cause their support sucked at the time :p
 
Man how I love the "Well my computer screen here says there's no problem... so can I help you with anything else" mindset.
 
RyanLucier said:
What he needs to do is a little detective work and just contact the higher ups in dell. Dell screwed the pooch for me a few years ago and I wrote a nice (it was truly nice/honest) email to Michael Dell and the rest of the board of directors.

I got a phone call in 20 minutes by the VP of Dell and my money back as well as a bunch of goodies. I ended up buying another Dell laptop since I got the word from the top that it'd be premo when it arrived and not have any problems like the previous ones. Mind you this was after like 3 weeks of fighting with Dell, 20 minutes is all it took. That laptop is still kicking ass to this date.

So thats my advice :)
Click to expand...

Tells us what the free goodies was ?!?!?!
 
Freezebyte said:
I swear, I must be the only person on the planet that doesn't have problems with UPS. Now USPS on the other hand, those fucktards lost a "care package" to my girlfriend last year, so some fast ass lonely pervert out there has a racy love letter, some expensive chocolates and half naked black and white photo of me pasted above his bed :mad:

Never send shit that matters via USPS.....
Click to expand...

Bigbacon said:
Thanks for the picture and the chocolate. I was touched by the letter also, I fap'd while reading it out loud.
Click to expand...


LOL :D Balls..
 
I just heard a story this afternoon on the radio (local sports), where one of the host hit one of those "mall kiosks" to order a new computer (he didn't say the name, but it was obviously Dell). He orders a computer, the "customer service guy" proceeds to tell him that he doesn't need installation services because "it's color-coded, dude!" So the radio guy isn't a geek... but he's excited.

When the computer arrives, he gets it set up, then goes looking for a phone connection to plug it in and get online (yes, we're talking modem). Can't find anything, so he calls customer support--BIIIG mistake. After 2 1/2 hours of phone tree/Apu hell, he figures out that he didn't order a modem (why the CS geek at the kiosk didn't tell him what he needed I'll never know, but whatever), and that he'll have to have one. Of course, the guy is incensed by now, and has been sharing his incensure with the Apu creatures, and figures he's had the "red check marks" put by his name at every level of the call. At this point, he's talking about them sending someone to fix the problem, and they decide to escalate the call one last level, where he gets a lady with an American accent AND name AND proper grammar and diction! :eek:

Well, she's very nice (and he's nice back), and she starts to transfer him to the "resolution center", and he asks for the 800- number, just in case they're accidentally disconnected; she gives it, puts him on hold....




...wait for it...






...he gets "Welcome to the QVC Customer Support Center!!"


:wtf:

He hangs up, and calls the 800- number she gave him.

And gets the SAME DAMN THING.


The effin' biatsh sent him to effin' QVC, fer cripes sakes!! :eek::wtf::mad:


Talk about sh1tty customer service.

GG, Dell, you screwed the pooch, yet again.

Of course, he called back, and after 2.5 hours of Apu hell, he forced them to take the computer back.


And promptly went out and got a Mac.
 
Stop buying shit from Dell and other companies. I do not buy crap from computer companies that bundle so called great deals. You people remind me how screwed up the federal gov't is. When are we taking control back for ourselves than depending on others to take care of our problems?


This is the moral of the story for today!!!
 
Rithex said:
I think Dell went to the shitter once they outsourced all their non business customer reps to india.
Click to expand...
Agreed. They are in trouble considering their biggest competitor, HP, is bringing their sales and support back to the USA.
 
Well this is how every online vendor conducts business, right? When you purchase from them, their responsibility ends once they hand it to the delivery company.. But if you receive something defective and have to send it back by a certain date, your responsibility ends when they receive it, and have it keyed properly into the RMA system!

Anything that happens in transit either way, they just say, "Oh, well! Sucks to be you!"
 
You must log in or register to reply here.
Back
Top