They received my defective unit last week Tuesday, and shipped the new replacement the same day within a matter of hours out, and I got my new unit on Monday. They shipped DHL ground. The new unit has the polarizer and one pink stuck pixel in the middle/right of the screen. I may massage the pixel to see if I can get it to work. Its so great, not to have the white glow anymore. The RMA process for me took 12 days including weekends.
I didn't have to take pictures, my defective unit had over 10 stuck pixels.
They who? DS? BB, NewEgg?