Fifa 16 crash on surface pro 4

[jonneymendoza]

Hi i recently installed fifa 16 on my i7 surface pro 4 and it keeps crashing after i load an actual match.

The main menu's and practise arena all work fine but as soon as it launches and starts a actual match, i get a BSOD with the following error:

WHEA_UNCORRECTABLE_ERROR



I have installed latest updates on the sp4 and still it crashes

This guy managed to run it fine on his sp4

https://www.youtube.com/watch?time_continue=9&v=xdlomkJsAQk

Any suggestions?

i tried the following:

1. Window or full screen mode:
2. Disabling origin overlay
3. Locking fps to 30, 60 or no limit
4. Ran the game in admin mode
5. Tried various different resolutions

 

[Rav3n]

What version of windows?

 

[jonneymendoza]

Windows 10

 

[ScYcS]

Go back to a previous restore point and try again.

 

[Rav3n]

Sounds like a CPU error.

https://www.reddit.com/r/techsupport/comments/3ifcwq/windows_10_whea_uncorrectable_error/

There were many other threads about the same issue.

 

[jonneymendoza]

Sounds like a CPU error.

https://www.reddit.com/r/techsupport/comments/3ifcwq/windows_10_whea_uncorrectable_error/

There were many other threads about the same issue.

i am able to run and play Metal gear solid 5 fine on the same device?

 

[jonneymendoza]

hi.

here is the output

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 10586 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 10586.17.amd64fre.th2_release.151121-2308
Machine Name:
Kernel base = 0xfffff801`ea090000 PsLoadedModuleList = 0xfffff801`ea36ec70
Debug session time: Tue Dec 29 19:39:32.560 2015 (UTC - 5:00)
System Uptime: 1 days 6:39:47.379
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000879f4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: fifa16.exe

CURRENT_IRQL: f

STACK_TEXT:
ffffd001`6454c5f8 fffff801`ea052f1f : 00000000`00000124 00000000`00000000 ffffe000`879f4028 00000000`fe000000 : nt!KeBugCheckEx
ffffd001`6454c600 fffff801`ea2a0e6c : ffffe000`879f4028 ffffe000`852e30b0 ffffe000`852e30b0 ffffe000`852e30b0 : hal!HalBugCheckSystem+0xcf
ffffd001`6454c640 fffff801`ea05340c : 00000000`00000728 00000000`00000001 ffffd001`6454ca30 00000000`00000000 : nt!WheaReportHwError+0x258
ffffd001`6454c6a0 fffff801`ea053764 : ffffe000`00000010 ffffe000`852e30b0 ffffd001`6454c848 ffffe000`852e30b0 : hal!HalpMcaReportError+0x50
ffffd001`6454c7f0 fffff801`ea05364e : ffffe000`852e2b80 00000000`00000001 00000000`00000001 00000000`00000000 : hal!HalpMceHandlerCore+0xe8
ffffd001`6454c840 fffff801`ea05388e : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
ffffd001`6454c880 fffff801`ea053a10 : ffffe000`852e2b80 ffffd001`6454cab0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffffd001`6454c8b0 fffff801`ea1dc27b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffffd001`6454c8e0 fffff801`ea1dc031 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd001`6454ca20 00000001`43cb3c44 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
00000000`9de7fe00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1`43cb3c44


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner

 

[Ocellaris]

i am able to run and play Metal gear solid 5 fine on the same device?

Different game, different CPU / GPU load.

 

[jonneymendoza]

I also tried bf4and pro evolution soccer 2016 and all run fine? i cant find another game/app that cause the same crash?

 

[Ocellaris]

I also tried bf4and pro evolution soccer 2016 and all run fine? i cant find another game/app that cause the same crash?

Run some Prime95 / Intel Burn Test on it and see if it fails (or explodes )

 

[Erebus]

Is the game installed on removable media, ie a microSD card? That always messed up any gaming sessions on my Surface Pro 3. Would work for a little while and then the microSD card would unmount (I think when the system became hot?) and I would at best force close to desktop.

 

[jonneymendoza]

Is the game installed on removable media, ie a microSD card? That always messed up any gaming sessions on my Surface Pro 3. Would work for a little while and then the microSD card would unmount (I think when the system became hot?) and I would at best force close to desktop.

no i installed directly on the hdd.

will try and run intel burn test and see what happens