Like so many others, I purchased/pre-ordered the Ati Radeon X800 XT from The Gateway store in early June. It was supposed to ship on the 14th, guaranteeing me and my machine glory on the battlefields of today's current games. I pre-ordered. Why? Because I wanted to ensure my machine's place amongst the [H] I wouldn't have to wait for the stock to show up because mine had already been tagged for mebefore the release date.
Then things got grey. The card didn't comeGateway was low on stocka week. Two weeks, three weeks, a month. I called gateway and was told that it was ready and on cue to ship. It was going to ship any day nowthen the bomb: I wouldnt be able to get the card during the month of July due to problems w/ stock, so the new ship date was something like August 13, 2004.
Forum upon forum arose on the [H], wondering 'wtf?' Some people went elsewhere to buy the card, others cancelled and went so far as to get cards from other places, despite the super-high prices. I was content to wait for my device from The Gateway Store.
I got a call today from Dave (1-800-846-2036 x55020) at The Gateway Store. In a voicemail left at my office Dave told me that they were no longer supplying the X800 XT and that they were downgrading my order to the x800 Pro for more money.
WTF Dave!?! For the last two weeks Dave's been emailing me, telling me the new dates and like a fool, I respected the customer service and remained a loyal customer. Never again. Gateway will never receive another hit from my computers dudes .for all those out there who had their orders cancelled on them, I feel your disappointment, and I entreat you to make them pay by 1) not hitting their site and 2) not spending a single cent of your hard earned cash over there. As for me, I'm done with them
Then things got grey. The card didn't comeGateway was low on stocka week. Two weeks, three weeks, a month. I called gateway and was told that it was ready and on cue to ship. It was going to ship any day nowthen the bomb: I wouldnt be able to get the card during the month of July due to problems w/ stock, so the new ship date was something like August 13, 2004.
Forum upon forum arose on the [H], wondering 'wtf?' Some people went elsewhere to buy the card, others cancelled and went so far as to get cards from other places, despite the super-high prices. I was content to wait for my device from The Gateway Store.
I got a call today from Dave (1-800-846-2036 x55020) at The Gateway Store. In a voicemail left at my office Dave told me that they were no longer supplying the X800 XT and that they were downgrading my order to the x800 Pro for more money.
WTF Dave!?! For the last two weeks Dave's been emailing me, telling me the new dates and like a fool, I respected the customer service and remained a loyal customer. Never again. Gateway will never receive another hit from my computers dudes .for all those out there who had their orders cancelled on them, I feel your disappointment, and I entreat you to make them pay by 1) not hitting their site and 2) not spending a single cent of your hard earned cash over there. As for me, I'm done with them