HP Scores Major NASA IT Contract

CommanderFrank

CommanderFrank

Cat Can't Scratch It
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NASA awarded Hewlett-Packard the contract to provide, manage and maintain IT functions for its agency operations. HP beat out aerospace giant Lockheed Martin Corporation for the 10 year contract.

HP is on a winning streak this December. The company announced earlier this month that SHI International selected HP Networking solutions as the network infrastructure for its new Infrastructure as a Service Cloud Center. The value of that deal was not disclosed.
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well if it is NASA I guess they'll have to provide some halfway decent tech support for a change
 
While I congratulate HP I can't wait to see how they preform. Lockheed Martin has a know reputation on providing great IT support to many government agencies. HP won this by being the "Lowest bidder" Now what that will mean is if they actually needed 1500 people to do the contract they will try and get by with 750 or less and work the IT guys like slaves.
 
They're help-desk, back-office, server support any anything that can be off-site will be outsourced to India.
 
Killermac said:
While I congratulate HP I can't wait to see how they preform. Lockheed Martin has a know reputation on providing great IT support to many government agencies. HP won this by being the "Lowest bidder" Now what that will mean is if they actually needed 1500 people to do the contract they will try and get by with 750 or less and work the IT guys like slaves.
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Then we're have a follow up article on how HP is holding NASA's IT infrastructure hostage.
 
harlock328 said:
They're help-desk, back-office, server support any anything that can be off-site will be outsourced to India.
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this. it was a terrible choice. HP strategy is basically to become an overseas company. they have steadily been laying off their workforce in the US for a long time now. if nothing else think of all the opportunities for security leaks. This is the one time it should have been in house (or at least in the USA)
 
Valset said:
this. it was a terrible choice. HP strategy is basically to become an overseas company. they have steadily been laying off their workforce in the US for a long time now. if nothing else think of all the opportunities for security leaks. This is the one time it should have been in house (or at least in the USA)
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Agreed, I've dealt with HP on several occasions.

Their customer support is a fucking joke.
 
Feel extremely effing sorry fir NASA. HP is a poor choice financially speaking for managing IT,

The US will also see lots of job task exit US shores to be handled by non-US staff.

Obama is a an idiot for letting what could have been a win-win situation in keeping US job on US soil into just another lie about keeping the US workforce employed.

Then there is also the fact that HP Help desk activity on a day-to-day basis relies and recommends MSIE 6.0 as well as MS Netmeeting. These two requirements are based on supporting the most users at the least expense to HP. Decade old technology requirement?
 
And patching that network port for your new server project? Don't expect an answer back in less than a week. Even then the answer might be and additional expense above the cost of the contract that was signed.

Thank you Obama for once again letting America get the shaft! I hope you and your party's campaign funds were lined appropriately from this contract.[/QUOTE]
 
[H]ecklerKoc[H];1036641932 said:
Obama is a an idiot for letting what could have been a win-win situation in keeping US job on US soil into just another lie about keeping the US workforce employed.
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Do you seriously think the POTUS is involved with every IT management decision for every government agency?

And hey, wouldn't the POTUS demanding HP keep jobs on shore for these contracts be SOCIALISM, or FASCISM, or SOMETHING? What about the FREE MARKET? Isn't that what this is? The lowest bidder gets the contract and that's it, right? Any government meddling is SOCIALISM (or FASCISM, or HIPPIEISM, or SOMETHINGISM.

OMG! Someone call Glenn Beck so he can fill a chalk board with the crazy.:rolleyes:
 
ianken said:
Do you seriously think the POTUS is involved with every IT management decision for every government agency?

And hey, wouldn't the POTUS demanding HP keep jobs on shore for these contracts be SOCIALISM, or FASCISM, or SOMETHING? What about the FREE MARKET? Isn't that what this is? The lowest bidder gets the contract and that's it, right? Any government meddling is SOCIALISM (or FASCISM, or HIPPIEISM, or SOMETHINGISM.

OMG! Someone call Glenn Beck so he can fill a chalk board with the crazy.:rolleyes:
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^this
 
harlock328 said:
They're help-desk, back-office, server support any anything that can be off-site will be outsourced to India.
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I will not buy HP anything. They shaft both consumers and their own employees. And their tech support is one step below crappy.

Our company uses them as tech support. I called them and told them I found a virus on a network drive. The best the tech support person could do is tell me to download malware anti-bytes and scan my computer. I already had Norton and MS Sec center. (I'm anal about security) She did jack squat about locating the source of the virus.
 
Weenis said:
Agreed, I've dealt with HP on several occasions.

Their customer support is a fucking joke.
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damn right. every time i call them they fuck around for a few days before helping me with any server issues and give me every single excuse that they can for not wanting to support the server. My server never has support when i call them. They can't ever see that previous 30 trouble tickets for it. They never beleive any errors that any show up but need a few days to look over various logs to believe that the hardware errors that show up are really there.

One that really pissed me off a a few months back. I got an error restarting an intergrity server about the array cache battery being dead. After 5 days of going in circles they finally decided that i might be right and there might be a problem and wanted to know if i just wanted parts or if i wanted a tech. I told them i wanted a tech but that he needed to wait till after 5 to bring the parts. 4:30 the parts get delivered which had me concerned, 5 comes and i don't hear from a tech. I call HP back, they said they had it in as parts only. I then tell them i wanted a tech, not just parts. They tell me that i couldn't get a tech out that night as i have their 8am - 9pm support, 4 hour response. since it was 5:05, they wouldn't send out a tech as 4 hours from then would be just after 9 which is outside of my support window. took them 2 days to get a tech out to me, and even though the teck called last minute on that day and we almost didnt' get him out there.
 
Wasn't there that whole thing earlier with the military/defense dept trying to get away from HP, but essentially being held hostage since HP owns all of the US's outdated military infrastructure?
 
Killermac said:
While I congratulate HP I can't wait to see how they preform. Lockheed Martin has a know reputation on providing great IT support to many government agencies. HP won this by being the "Lowest bidder" Now what that will mean is if they actually needed 1500 people to do the contract they will try and get by with 750 or less and work the IT guys like slaves.
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The only chance they (HP) have is if the economy stays down. Otherwise it's mass exodus time. Check out some of the employee reviews. http://www.proletar.com/By-Employees/HP.html
 
tubular said:
well if it is NASA I guess they'll have to provide some halfway decent tech support for a change
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In my experience, HP's Enterprise Support, ProCurve's and ProLiant actually have pretty good customer support. It's better than jumping through hoops to get what you need with Dell. Actually both their enterprise class support is good it's just a matter of dealing with more bullshit to get to the bottom of things, or to be speaking with who you need to at Dell.

Their consumer support is dismal at best though, they both need to setup it up in that department. This is a huge contract though, good for them.
 
So NASA has decided to go with Packard Bell like computers for the next 10 years?
 
This is what our once beloved space program has come to. I try not to be a shill for either party but I really dislike what Obama has planned for NASA and now their IT is going to HP? That might get really ugly.
 
harlock328 said:
They're help-desk, back-office, server support any anything that can be off-site will be outsourced to India.
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Yep.... what a FANTASTIC and AMERICAN way to spend NASA's taxer-payer funded funds..... :rolleyes:

Americans just keep on sending their money elsewhere, no fucking sense!

We insist on having poorer countries make stuff since its cheaper and less regulated to do so.....then ship it over here and have one guy make peanuts while most of the money for the item is sent overseas as manufacturing costs. Fucking stupid.... stupid.

The people at NASA should know HP is a HUGE outsourcing company, and huge maker of rebadged junk products usually.

facepalm.jpg
 
Unexploded said:
The only chance they (HP) have is if the economy stays down. Otherwise it's mass exodus time. Check out some of the employee reviews. http://www.proletar.com/By-Employees/HP.html
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Wow!
HP = Heaping Pile

At one time, if you didn't have respect for HP you didn't know their quality products and service.
Recently, I purchased of a piece of sh** HP printer and I will not buy another HP product.
 
ianken said:
I doubt this is a good deal for NASA.

http://www.wired.com/dangerroom/2010/08/hp-holds-navy-network-hostage/

A year’s use of a “high-end graphics” workstation sets the Navy back $4,085.64. Extra applications on a laptop or desktop computer can run anywhere from $1,006.68 to $4,026.72 annually. A classified Ethernet port — $9,300 to $28,800 per year, depending on where it’s located.
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So, yeah. HP still sucks.
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Lightworker said:
Guess nobody at NASA paid any attention to the lessons learned from NMCI...
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NMCI was the worse thing the Navy did. Cost with this new suposed lower cost project wrent thru the roof. When NMCI came to my last duty station ( I'm retired now ) our work station count dropped like a rock and why because of cost. Pretty damn sad when leading petty officers no longer had a computer to use to do evals and all the other tasks required of them. When our own Navy IT people did the IT work cost was about 1500 per work station and that cost was a one time event. Now the Navy "leases" said work stations at 3 to 4 thousand per year then you have to add the software support and other essential hardware. Yea its LEASED and costs as I stated went thru the roof. Plus the fact our IT people will no longer maintain the network so add that to the cost.

What a joke, seriously now to see that NASA got roped and screwed over like this. Sad to see that our country the one who got to the moon and landed there and had the brightest of people come down to this.

Then you all wonder on why this country is so fucked up right now. This is just ONE example of the fraud, waste and abuse of what our elected officials are doing.

Ret Navy Vet
 
Damn no edit button.

Forgot to mention this fact.

All the IT related equiptment and software that we held was turned over to NMCI. Yes the Navy BOUGHT and PAID for said equipment and other things but then NMCI got it for FREE. How does that trip your trigger on how this deal will go with HP. I wonder if HP will also get the IT hardware and all for FREE all bought and paid for by the tax payer.
 
TheBlueChanell said:
That's fucked up.
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Truly. I'd respect them more if they just stop trying to lie (badly) to us.
The working from home bit takes some of the sting out of it, but I don't know anyone who isn't actively looking to escape. Still, could be worse.
 
TheBlueChanell said:
In my experience, HP's Enterprise Support, ProCurve's and ProLiant actually have pretty good customer support. It's better than jumping through hoops to get what you need with Dell. Actually both their enterprise class support is good it's just a matter of dealing with more bullshit to get to the bottom of things, or to be speaking with who you need to at Dell.

Their consumer support is dismal at best though, they both need to setup it up in that department. This is a huge contract though, good for them.
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I have dealt with HP, DEC, and Compaq support for years before and after they were a single company on the computer front. I have also dealt IBM, Sun (Oracle) and Dell. Not to mention a host of others. I can tell you the nothing has improved a great deal with HP support in the since HP-Compan unification. Not for the local SF Bay areas (one of HP's home turf area) and not for support in other areas either.

Even a first call for a newly delivered server will result in HP confusion about what was delivered in the box. Just ask them for an as built list of components. What you will get is a poor tech on the other end who might want to help, but just cannot becuase of support system simply does not let the HP tech have access to details without a LOT of research. Research that is quickly available in the support structure of other vendors (even Dell).

HP's support is crafted not to support the customer, but built to the lowest common denominator for what a support system is meant to be not just for as built details, but for other areas as well. This include the the structure inside the HP acquisition of Electronic Data Systems technology (EDS).

All of my interactions with HP support where they be for Servers or EDS lines have taken longer than they should have. Longer for minimal level support contracts. And certainly longer for the high level support contract for both hardware and systems. After a while you just learn to deal with HP support and attempt to go the self service route for everything including time with the high level support contracts should be the first line of assistance.

Sorry, but I take even Dell over HP any day of the week. Too bad NASA will have to suffer HP organizational structure. At least the two organizations will be familiar overly complex management structures and processes. Too bad NASA will be hampered with processes that structure that is probably ten time less efficient than their own. I look for own next space flight support operations for IT purposes to happen under NASA sometime in 2050,,, if ever.
 
Ok, so the lowest bidder got the job. Now let's see if they can perform under the allotted monies.

The first part is easy.
 
I was in the Navy stationed in San Diego when the "Desktop" contract was awarded. I forget whether it was 1, 2, 3 or whatever. All I know is a big ass pile of Zenith Z-248's with basic monitors and Alps P2000 Dot-Matrix Printers (with OCR Cartridges) were dumped off at the quarterdeck. This was in the mid-late 80's.

The primary software package was this POS called "Enable". OMG was it awful.

I ended up writing much of the offices stuff in R:Base and Clarion.

Wizard220 said:
NMCI was the worse thing the Navy did. Cost with this new suposed lower cost project wrent thru the roof. When NMCI came to my last duty station ( I'm retired now ) our work station count dropped like a rock and why because of cost. Pretty damn sad when leading petty officers no longer had a computer to use to do evals and all the other tasks required of them. When our own Navy IT people did the IT work cost was about 1500 per work station and that cost was a one time event. Now the Navy "leases" said work stations at 3 to 4 thousand per year then you have to add the software support and other essential hardware. Yea its LEASED and costs as I stated went thru the roof. Plus the fact our IT people will no longer maintain the network so add that to the cost.

What a joke, seriously now to see that NASA got roped and screwed over like this. Sad to see that our country the one who got to the moon and landed there and had the brightest of people come down to this.

Then you all wonder on why this country is so fucked up right now. This is just ONE example of the fraud, waste and abuse of what our elected officials are doing.

Ret Navy Vet
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