Vermillion
Supreme [H]ardness
- Joined
- Apr 5, 2007
- Messages
- 4,423
I have a user who has a computer, a laptop and a Blackberry Bold. All computers/laptops are work issued and have our standard images on them. One computer is in the users work office connected to the LAN. The laptop connects via VPN as well through whatever Internet connection the user has at the time.
The user has changed the Blackberry so that if the user deletes an e-mail on the Blackberry it does not delete it on the Exchange Server. We use Exchange 2003, Outlook 2003 and our BES.
Earlier last week and then over the course of the weekend the user used both the Blackberry and the laptop to check e-mail and move e-mails around to different folders. At some point the laptop was reporting roughly a dozen new e-mails only these were not new e-mails. The system randomly picked e-mails and set them back to unread causing the user to have to re-read and move the documents back to their correct folders. These do not show up on the Blackberry and it is unknown, but highly doubtful, they show up on the other computer.
Anybody have any idea what could cause Outlook to randomly mark those e-mails as unread and how to stop it? I've put in a few questions to some Exchange MVP friends but figured I'd see what some of the brains here come up with as well before I start making phone calls to RIM or MS and try to translate an issue that I can't duplicate and only effects a single user.
The user has changed the Blackberry so that if the user deletes an e-mail on the Blackberry it does not delete it on the Exchange Server. We use Exchange 2003, Outlook 2003 and our BES.
Earlier last week and then over the course of the weekend the user used both the Blackberry and the laptop to check e-mail and move e-mails around to different folders. At some point the laptop was reporting roughly a dozen new e-mails only these were not new e-mails. The system randomly picked e-mails and set them back to unread causing the user to have to re-read and move the documents back to their correct folders. These do not show up on the Blackberry and it is unknown, but highly doubtful, they show up on the other computer.
Anybody have any idea what could cause Outlook to randomly mark those e-mails as unread and how to stop it? I've put in a few questions to some Exchange MVP friends but figured I'd see what some of the brains here come up with as well before I start making phone calls to RIM or MS and try to translate an issue that I can't duplicate and only effects a single user.