Hi.
Could you please have a look at my CV?
Alex
ALEX
Phone: (xxx) xxx-xxxx E-mail:xxxxxx@xxxxxxx xxxxx, xx xxx xxxx
BILINGUAL HELPDESK PROFESSIONAL
SUMMARY
Certified Novell Engineer with over 5 years of experience of technical support and information systems implementation.
Proven ability to ensure that correct solutions are always found and appropriate areas are involved in solving problems
Excellent customer service experience and organization skills.
Good analytical skills and team spirit.
Over 4 years of experience configuring, maintaining and troubleshooting server and PC software, infrastructure cabling, network and desktop peripherals.
IT SKILLS
OS: Windows 98 / NT 4.0 / 2000 / XP / Terminal Server Edition, Novell NetWare 4.11 - 5.0
Networking : TCP/IP, DNS, DHCP, WINS, IPX
Server Software: Citrix WinFrame, Citrix Metaframe XP, ARCserveIT v6.61
Help desk tools: Remedys ARS, Symantec pcAnywhere 10, DameWare NT 4.0
Client Software: SAP R/3 Client, Novell NetWare 4.11 - 5.0 Clients
Project Management Tools: Micrografx FlowCharter 7.0, All Fusion Process Modeler 4.1 (BPWin)
Methodologies: IDEFØ method, IDEF3 method, EXPERT.
DB: Access 7 / 2000
WORK EXPERIENCE
xxxx 2000 xxxx 2004: Information Systems Analyst / Help Desk Analyst at xxxxxxxxxx - http://www.xxxxx.xxxx/gb/home/accueil.htm
Information Systems Analyst:
Collected, formalized and prioritized user requirements.
Suggested IS solutions, negotiated and made validate them by users.
Ensured proper customization of existing software (Access 7.0 /2000).
Important achievements: coordinated and ran the development and implementation of an information system for manufacturing process supplies warehouse (up to 10.000 items). The system is working. Provided the exploitation team with the documentation on the implemented system.
Tools in use: All Fusion Process Modeler, Micrografx FlowCharter, DameWare NT 4.0.
Methodologies in use: IDEFØ method, IDEF3 method, EXPERT.
Help Desk Analyst:
Provided technical support to computer users.
Provided training and advice to users in response to identified difficulties.
Maintained, troubleshot and administered the local area and wide area networks.
Installed computer hardware, networking software and operating systems.
Particular reference: ensured that correct solutions were always found or appropriate areas were involved in solving problems.
Tools in use: Remedys ARS, Symantec pcAnywhere.
xxxxx 2000 xxxx 2000: Technical Support Specialist at xxxxxx - http://xxxx.xxx.xxxxxx/english/topics.asp/root_topic=94
Provided training and advice to users in response to identified difficulties (Windows 98).
Troubleshot different problems of use of network recourses.
Customized and installed client software (Novell NW 5 Client).
Tools in use: Symantec pcAnywhere
xxxx1998 xxxxx 2000: Networking Engineer at xxxxxxxx.
Provided technical support to computer users (Windows 9.x).
Supported two NetWare 4.11 servers.
Planned the regular upgrade of networking software.
Particular reference: Configured network resources so that they could be reachable and easy-to-use using Citrix WinFrame and Windows NT Terminal Server Edition. Set up the network printing service. Analyzed and set up system and server performance.
EDUCATION
1998: B.Sc in Material Science, Minor in Applied Mathematics at xxxxxxxxxx.
Certificates:
2000: Certified Novell Engineer 5.x
2000: Certified Novell Administrator 5.x
1998: Certified Novell Administrator 4.x
1998: Certified Novell Engineer 4.x
TRAININGS
xxxxxxx(http://www.xxxxx.com/gb/home/accueil.htm), October 2003
GPI (Manufacturing Information System)
DACIA(http://www.rxxxxxt.ro/ro/service/), November 2003
PSPp (Manufacturing Information System)
xxxxxxx, March 2004
SAGA (Manufacturing Information System)
xxxx, November 2002
xxxxx Management Methodology for Information Systems (méthode EXPERT)
xxxx, November 2001
xxxxx.Net (Information System)
References available upon request.
Could you please have a look at my CV?
Alex
ALEX
Phone: (xxx) xxx-xxxx E-mail:xxxxxx@xxxxxxx xxxxx, xx xxx xxxx
BILINGUAL HELPDESK PROFESSIONAL
SUMMARY
Certified Novell Engineer with over 5 years of experience of technical support and information systems implementation.
Proven ability to ensure that correct solutions are always found and appropriate areas are involved in solving problems
Excellent customer service experience and organization skills.
Good analytical skills and team spirit.
Over 4 years of experience configuring, maintaining and troubleshooting server and PC software, infrastructure cabling, network and desktop peripherals.
IT SKILLS
OS: Windows 98 / NT 4.0 / 2000 / XP / Terminal Server Edition, Novell NetWare 4.11 - 5.0
Networking : TCP/IP, DNS, DHCP, WINS, IPX
Server Software: Citrix WinFrame, Citrix Metaframe XP, ARCserveIT v6.61
Help desk tools: Remedys ARS, Symantec pcAnywhere 10, DameWare NT 4.0
Client Software: SAP R/3 Client, Novell NetWare 4.11 - 5.0 Clients
Project Management Tools: Micrografx FlowCharter 7.0, All Fusion Process Modeler 4.1 (BPWin)
Methodologies: IDEFØ method, IDEF3 method, EXPERT.
DB: Access 7 / 2000
WORK EXPERIENCE
xxxx 2000 xxxx 2004: Information Systems Analyst / Help Desk Analyst at xxxxxxxxxx - http://www.xxxxx.xxxx/gb/home/accueil.htm
Information Systems Analyst:
Collected, formalized and prioritized user requirements.
Suggested IS solutions, negotiated and made validate them by users.
Ensured proper customization of existing software (Access 7.0 /2000).
Important achievements: coordinated and ran the development and implementation of an information system for manufacturing process supplies warehouse (up to 10.000 items). The system is working. Provided the exploitation team with the documentation on the implemented system.
Tools in use: All Fusion Process Modeler, Micrografx FlowCharter, DameWare NT 4.0.
Methodologies in use: IDEFØ method, IDEF3 method, EXPERT.
Help Desk Analyst:
Provided technical support to computer users.
Provided training and advice to users in response to identified difficulties.
Maintained, troubleshot and administered the local area and wide area networks.
Installed computer hardware, networking software and operating systems.
Particular reference: ensured that correct solutions were always found or appropriate areas were involved in solving problems.
Tools in use: Remedys ARS, Symantec pcAnywhere.
xxxxx 2000 xxxx 2000: Technical Support Specialist at xxxxxx - http://xxxx.xxx.xxxxxx/english/topics.asp/root_topic=94
Provided training and advice to users in response to identified difficulties (Windows 98).
Troubleshot different problems of use of network recourses.
Customized and installed client software (Novell NW 5 Client).
Tools in use: Symantec pcAnywhere
xxxx1998 xxxxx 2000: Networking Engineer at xxxxxxxx.
Provided technical support to computer users (Windows 9.x).
Supported two NetWare 4.11 servers.
Planned the regular upgrade of networking software.
Particular reference: Configured network resources so that they could be reachable and easy-to-use using Citrix WinFrame and Windows NT Terminal Server Edition. Set up the network printing service. Analyzed and set up system and server performance.
EDUCATION
1998: B.Sc in Material Science, Minor in Applied Mathematics at xxxxxxxxxx.
Certificates:
2000: Certified Novell Engineer 5.x
2000: Certified Novell Administrator 5.x
1998: Certified Novell Administrator 4.x
1998: Certified Novell Engineer 4.x
TRAININGS
xxxxxxx(http://www.xxxxx.com/gb/home/accueil.htm), October 2003
GPI (Manufacturing Information System)
DACIA(http://www.rxxxxxt.ro/ro/service/), November 2003
PSPp (Manufacturing Information System)
xxxxxxx, March 2004
SAGA (Manufacturing Information System)
xxxx, November 2002
xxxxx Management Methodology for Information Systems (méthode EXPERT)
xxxx, November 2001
xxxxx.Net (Information System)
References available upon request.