IT Resume Thread

jmroberts70 said:
1. Lose the Objective statement
2. Move your Skills list to the top.
3. Be specific with your experience levels. "5-10 years" is now an acceptable amount of experience for a resume. Actually, I'd put those experience levels directly in the descriptions you have above that list -then lose that "Specific Skillsets" section.
4. Add a summary statement to the very top of your resume. Read this thread for some tips on how to do that.

Good luck on your job search!
Click to expand...


Thank you very much Jim,
I will work on that today when I get home from work.

Once again thank you very much.

Randy Walker
 
The DarkBlade said:
Seems like the D.C. Metro area may be the place for me. Anyone have any experience with the market in this area?
Click to expand...

Its hot hot hot!!!
If you have a clearance.
 
BobSutan said:
Its hot hot hot!!!
If you have a clearance.
Click to expand...



Andjust how do you get that? I have seen several jobs in my search that require Top Secret Clearance. But then if you ar enot currently in that particular sector you will nto have that clearance?!?!?
 
ViriiGuy said:
Andjust how do you get that? I have seen several jobs in my search that require Top Secret Clearance. But then if you ar enot currently in that particular sector you will nto have that clearance?!?!?
Click to expand...

It's generally my understanding that you have to either get pulled into a project that requires it after you're hired to do something else
OR
it's one of those more entry level positions where they're willing to do background checks on you.

Believe me that it's definitely in my machinations if I go to DC to climb the fed ladder to get some clearance. Those clearance jobs are big $$$ (six figures easy).
 
Well I have applied for several that say they need the clearance.
I can pass a background check no problem. Only thing I have EVER
been in trouble for was I awas once caught driving without a liscense
waaaaay back when :D So here is to hoping.

Randy
 
Coucher said:
Critique please. Thanks in advance.

http://www.hi-psi.com/public/resume.doc
Click to expand...

Well my first thought would be to read this entire thread (or a good portion of it at least). Your resume is a very classic/traditional format that I believe isn't the best way to present yourself to an employer. Changing the format to a "combination" resume would probably help out a lot. I'm sorry that there's no easy way to do that right now. I'd like to write an online guide that will quickly help out writing this way but I'm just too busy right now. This complete thread is probably the next best thing.

Good luck!
 
Ok my request might be a little bit different but here is my plea.

Currently am 16 years old, attending high school looking to goto SAIT for NNT, Network Enginnering Technology. Hobbies are Automotives, IT, my lady, sleep, money, food, well spread don't you think ;).

Now my first ideas were to become something to do with the IT sector, very bland, didn't know what yet but I wanted too. I later changed that after working on cars more and getting into it, to being an Automotive Service Tech. although now that I am in the field and have seen what it is like, everyday, 8 hours+, not the best pay, hard work, come home greasy even after cleaning at the shop, spend half hour cleaning up, still feel dirty, then just feel like sleeping, sucks. So i am going back to my original plan with being in the IT sector, NNT is what I am looking into right now.

The thing is, my current resume basically has Objective as the Automotive stuff, Cert's for CPR/Auto stuff, and work experience as places I've worked (including Auto shop), I have nothing there for IT or networking.

I don't plan at working at this shop for much longer and wouldn't mind going back into retail/sales for IT. networking equipment, computer service, whatever, something to have some experience to put on my resume.

What would be the best way to right my new objective for IT?
While I got it posted up, might aswell critque the rest of my resume aswell.

http://www.JamesYedon.info/Resume.doc
 
SIlverSkull said:
Ok my request might be a little bit different but here is my plea...
Click to expand...

Well my first thought is to lose the Objective field completely. There is no need for one. By handing in a resume, you've just made your objective pretty clear to anyone that has a brain. There is nothing an objective adds to that. If you're a special case (like you're only looking for a part-time job or an internship) put that in the cover letter and you're fine. I find the whole Objective statement a waste of good space.

I'd also make the same suggestion as I did the last resume I reviewed here: Read through this thread and modify your resume to a combination format where your skills are listed first and your employment history is secondary. What's nice about the combination format is that you can order your skills in categories and put the important ones first in the list to stand out. For instance, I have both an engineering and IT background. When I'm looking for engineering work, I put my engineering skills first in the list and change my summary statement accordingly. When I'm shooting for IT work, I change the skills list and summary respectively. In addition, by using a skills list, you are able to add information that would not normally even be put on a "standard" resume format. If you've been working on computers as a hobby for several years now, there are certain skills you'd be now able to list -eventhough you've never been paid for them. Give that a shot and repost your work here for more input.

Good luck!
 
ok, this may sound odd, but being as i haven't written a cover letter since 2000 (and cannot find said cover letter), what are good things to have in them? i found 2 jobs i am well qualified for but i need to have a cover letter to apply for them.
 
Just thought I'd share the good news I just received.............................

Dear Mr. xxxxx,

We are honored to count you among the outstanding applicants admitted to our Master of Business Administration/Master of Science in Information Technology program to start in Fall 2005. The University of San Diego School of Business Administration is committed to developing socially responsible leaders and improving global business practice through applied research and innovative, personalized education. Our program is designed to accelerate your professional growth and emphasizes strategic thinking and collaborative teamwork. We hope you decide to pursue your graduate degree at the University of San Diego and look forward to the privilege of helping you ensure your academic success.

A formal acceptance packet with information on reserving your seat in the upcoming semester is sent from the Graduate Admissions Office. Please remit your $50 deposit along with the deposit form provided in your acceptance packet as soon as practical to the Graduate Admissions Office. After you confirm your desire to enroll in Fall 2005, please contact our office for your advising appointment and to schedule your classes. Registration has begun. We are located in the School of Business Administration, Olin Hall, Room 120.

Best regards,


Patricia A. Moulton
MBA/MSIT Programs
University of San Diego
5998 Alcalá Park
San Diego, CA 92110-2492

The University of San Diego School of Business Administration
is committed to developing socially responsible leaders and
improving global business practice through applied
research and innovative, personalized education.

Can anyone offer any recommendations as to a particular kind of temporary full-time internship/low-paying job that would beneift me once I finish this degree??? It's the middle of May, and won't start school until September. That will be weird. I finished my undergrad 9 years ago. I don't know where to begin, as I have not yet worked in the IT field. My personal experience is building/troubleshooting computers, and have a dinky home network consisting of two PC's and a Linksys WRT-54G. I ALSO just got a Dell Poweredge SC420 that I was planning to Ebay, but maybe it would serve me better as some sort of home lab?????

What was my previous job????? I was a Marine helicopter pilot... now medically retired. Computers have always been my passion, and I could think of no other career field that would give me so much joy.

Thanks in advance for your suggestions.
 
I've got an interview for a UNIX admin position tomorrow. To all you job hunters, I really recommend Robert Half; they are a ton more professional than alot of the other contractor companies out there.

Scroatdog: testing positions or help desk are usually what you can do with no IT experience
 
Stellar said:
Here is my first submission, updated as of today because I received a lead on a job in Austin, TX.

Please critique!
http://www.tarleton.edu/students/st_bostick/resume.doc
Click to expand...


Stellar,
Since no one decided to reply to my post, ill give yours a shot. I would try to keep your resume to a one page length. Some of the things which bring your resume to the second page are kinda drawn out. Your skills section is the most lengthy and useful, but you wrote on job exp. like 8 times, which takes up valuable space for other things. I would cut that phrase out because IMO. As far as your employment, i would stick to 2-3, maybe 4 bullets max. Pick out those which you feel are the most important duties that you had, and try to convey as much as possible within those few lines. Lastly, since you are well within your college years, I do not feel that you need your highschool in your resume. You did fairly well, which you may be proud of, but you have to decide if it is enough to warrant the extra space within your resume. The A+ and Cisco courses are relevant, but the skills that you gained from them are listed within the skills section already.

Also, your resume stuck me as a little plain, but a lot of positions that i have seen wish that you paste your resume within the body of an email. This would easily paste into an email and look good, but if you are going to hand them out at a career fair or on paper, I would try to make it a little more appealing.

Take all these comments with a grain of salt, because I know my resume is not perfect at all. These are just some recommendations for you to think about.

Good Luck;
debaser_
 
debaser_ said:
Stellar,
Since no one decided to reply to my post, ill give yours a shot. I would try to keep your resume to a one page length. Some of the things which bring your resume to the second page are kinda drawn out. Your skills section is the most lengthy and useful, but you wrote on job exp. like 8 times, which takes up valuable space for other things. I would cut that phrase out because IMO. As far as your employment, i would stick to 2-3, maybe 4 bullets max. Pick out those which you feel are the most important duties that you had, and try to convey as much as possible within those few lines. Lastly, since you are well within your college years, I do not feel that you need your highschool in your resume. You did fairly well, which you may be proud of, but you have to decide if it is enough to warrant the extra space within your resume. The A+ and Cisco courses are relevant, but the skills that you gained from them are listed within the skills section already.

Also, your resume stuck me as a little plain, but a lot of positions that i have seen wish that you paste your resume within the body of an email. This would easily paste into an email and look good, but if you are going to hand them out at a career fair or on paper, I would try to make it a little more appealing.

Take all these comments with a grain of salt, because I know my resume is not perfect at all. These are just some recommendations for you to think about.

Good Luck;
debaser_
Click to expand...


Thanks. :cool:

I agree, in looking back on it I think a lot of it is quite redundant. As far as having a plain format, in my case it's true that most of my resumes go out via email, or have so far anyway.
 
Stellar said:
How's this?

Revised Resume
Click to expand...

Id say thats a good start. I really like that the lines help break it into sections.

I reworded some things and moved some stuff around. The only changes i made to the wording was in the skills section. As far as the employment descriptions that is up to you. From what i hear it is good to use adjectives and action words. Almost every resume guide will give you a list of action words to make it more interesting to HR zombies who read them. As far as the heading, i was just fooling around. I bet someone will be able to think of something more appealing. I just feel as though all of the other headings are to the left, the top heading would be appealing to the right. No basis for it, just a preference.



my edited version
 
debaser_ said:
Id say thats a good start. I really like that the lines help break it into sections.

I reworded some things and moved some stuff around. The only changes i made to the wording was in the skills section. As far as the employment descriptions that is up to you. From what i hear it is good to use adjectives and action words. Almost every resume guide will give you a list of action words to make it more interesting to HR zombies who read them. As far as the heading, i was just fooling around. I bet someone will be able to think of something more appealing. I just feel as though all of the other headings are to the left, the top heading would be appealing to the right. No basis for it, just a preference.



my edited version
Click to expand...


Wow, thanks A LOT man, I actually really like the changes you made.
 
Hi,

I don't know if this fits but I feel it relates to the topic.. Is there any way to use reference letters for a job? I acquired a couple reference letters from former employers a few years ago but I don't know how to utilize them when a person asks for references..

Are reference letters mainly used in an academic situation?
 
hey guys, i'd like to share my resume that i compiled using a couple examples form this thread. but im stuck in iraq behind 3 firewalls so anything that i host is unveiwable where you guys are!

anyone have room for a 30k rtf or know where i can get free file hosting?
figgured it would be rude to post the whole resume in the thread as its a whole page.

<edit>
ah screw it, its been done before in this thread, here goes!

Christopher S. Reynolds
********ADDRESS********** email: reynoldscs at cssemnf-wiraq [dot] usmc [dot] mil
******PHONE#**********

SUMMARY
A versatile computer professional with 5 years of experience drawing upon a wide range of strong practical, problem-solving, and administration skills. Presently holding a Secret Clearance through DOD.

QUALIFICATIONS
General Computing: 5 years experience in corporate PC environments through hardware/software buildup, integration, and troubleshooting. 1 year experience in security management duties.
Additional experience includes: TCP/IPX/DHCP/SNMP protocols, data retrieval, Microsoft Office 95/97/2000/2003,
Operating System fluency: MS DOS, Windows 3.x, 9x, NT 3.x, 4.0, 2000, 2003 Server, XP, and Linux.
Also worked Extensively with NetApp FAS250 for backup, shared file, and Exchange2003 uses.

Server Administration : 1 year experience in setting up, maintaining an Active Directory forest from scratch with 5 domains spread over Iraq. Implementing and maintaining Exchange 2003 over the enterprise network. Setting up and maintaining a Symantec Mail Security for MS Exchange, and Symantec Antivirus Corporate Ed v9. Familiar with batch scripting and visual basic scripting, implementing GPOs, setting up SUS, DFS, setting up and maintaining Microsoft SQL2000 Server. Was directly responsible for the operation and maintenance of 18 servers over a 7 month period (Jan 2005 – Aug 2005)encompassing 2 separate networks (Classified and Unclassified) with 99% availability other than power issues.

LAN: 3 years experience in professionally wiring structures. 3 Years experience managing advanced Cisco switches/routers in a harsh environment, setting up port channels, trunks, vlans, spanning tree, HSRP, access lists, and MRTG.

WAN: 3 years experience setting up and maintaining point to point networks normally traversing hundreds of miles via serial links utilizing multiplexers(promina), encryption devices, and military microwave radio transmission systems.

Wireless: Helped secure a camp in Iraq by hardening access points and executing penetration testing.

COMMUNICATIONS: Proven communications and leadership skills through Marine Corps basic training, attending many classes on core values such as honor, courage, and commitment, and 2 years of leading 5-10 marines in a helpdesk environment.

Education & Training
• Small Computer Systems Specialist (May 2002 – Jul 2002) Marine Corps Comunications and Electronics School, 29 Palms CA
• Tactical Data Network Specialist (Jul 2002 – Dec 2002) Marine Corps Comunications and Electronics School, 29 Palms CA
• Unix Systems Administrator Course (Jan 2004 – Mar 2004) Marine Corps Comunications and Electronics School, 29 Palms CA
• CCNA Crash Course (Oct 2004 – Nov 2004) Camp Lejeune, NC, through Ultimateknowledge.com (Tony Solano)
• Active Directory and Exchange 2003 (Nov 2004 – Dec 2004) Camp Lejeune, NC, through Ultimateknowledge.com (Tony Solano)

Previous Employment
• United States Marine (Tactical Data Network Specialist) (Jan 2002 – Jan 2006) CONUS and Abroad
• Internet Helpdesk: Tier 2 Technician (May 2001 - Jan 2002) NTS Communications, Lubbock, Tx


</edit>
 
This thread has inspired me.. After looking at some of the resumes, it's no way I can compete with you guys with my little A+ certificate and my 2+ years Repair technicans exp.
You guys have motivated me to go back to school, Devry or Itt tech, etc... I really hate school but I really, really love computers. So I'm gonna bite the bullet and go back..

I looking at doing Network System Administration .. Hope i don't have to do math :( .
 
I live and work in the DC area, yes this is the city for 'clearance jobs'. Sites like http://www.clearancejobs.com/ cover that. They arent crazy money at first (6 figures? lol), but they are good steady employment that can never be outsourced.

One piece of advice: tailor your resume to the position you are applying for, every time. If you know they focus in, say, a specific OS or software, then highlight your skills in that area on your resume.
 
Ritorix said:
I live and work in the DC area, yes this is the city for 'clearance jobs'. Sites like http://www.clearancejobs.com/ cover that. They arent crazy money at first (6 figures? lol), but they are good steady employment that can never be outsourced.

One piece of advice: tailor your resume to the position you are applying for, every time. If you know they focus in, say, a specific OS or software, then highlight your skills in that area on your resume.
Click to expand...


www.intelligencecareers.com

If you've got a clearance, within 12 hours of posting you'll have job offers coming in.
 
If someone can please look at my resume, I'd appreciate it. I've spent weeks on and off fine-tuning it, reading this thread, picking out things I liked and adding a bit of my own.

http://www.versello.com/temp/resume.doc

You'll notice that I have a wide variety of skills... I've been applying for network admin / systems admin jobs (have gottens calls, yay), but I'm getting more helpdesk (senior and executive level) than what I'm aiming for (network / systems admin).

My only drawback I think is that I don't emphasize much on the networking side, simply because my work experience isn't as extensive as working on the systems side, although I am going to college for computer networking and I have MCSA, Net+ certs. I am unsure if I should list relevant coursework, as I read a resume tips webpage from Virginia Tech that said majors with implied coursework need not be listed. Otherwise, I have taken UNIX OS, and currently taking Win2k3 Planning a MS Server 2k3 network and Designing an Active Directory Infrastructure.

Any reccomendation on correcting this would be great.

Thanks.
 
versello said:
If someone can please look at my resume, I'd appreciate it. I've spent weeks on and off fine-tuning it, reading this thread, picking out things I liked and adding a bit of my own.

http://www.versello.com/temp/resume.doc

You'll notice that I have a wide variety of skills... I've been applying for network admin / systems admin jobs (have gottens calls, yay), but I'm getting more helpdesk (senior and executive level) than what I'm aiming for (network / systems admin).

My only drawback I think is that I don't emphasize much on the networking side, simply because my work experience isn't as extensive as working on the systems side, although I am going to college for computer networking and I have MCSA, Net+ certs. I am unsure if I should list relevant coursework, as I read a resume tips webpage from Virginia Tech that said majors with implied coursework need not be listed. Otherwise, I have taken UNIX OS, and currently taking Win2k3 Planning a MS Server 2k3 network and Designing an Active Directory Infrastructure.

Any reccomendation on correcting this would be great.

Thanks.
Click to expand...

I'm certainly no expert but I would first recommend condensing your "Experience" area to try and fit your resume on one page. The max recommended bullets for each invidividual position held is three I believe, and yours (much like mine was originally) are redundant in areas to the skills you have listed beforehand.
 
Stellar said:
I'm certainly no expert but I would first recommend condensing your "Experience" area to try and fit your resume on one page. The max recommended bullets for each invidividual position held is three I believe, and yours (much like mine was originally) are redundant in areas to the skills you have listed beforehand.
Click to expand...

I've read that 2 page resumes are becomming the norm these days, as people switch jobs often now.

I've tried to minimize how many bullets I have, but since my previous jobs tended to encompass more-than-one-area of expertise, I put them down. I'll try to minimize it some more and see what I come up with.

Of course, I could try a functional resume...
 
Well.. I gave my resume severe trimmings and cut back on sections. For work experience, I only listed the bare-bone essential, but added the unique things I've done. Let me know what you think.

feh...removing my link
 
I am hoping someone is still reading this thread and can give their opinion on my resume.


SUMMARY: A versatile networking professional with six years experience supporting voice and data networks, with a professional background in customer service and support.

QUALIFICATIONS:
TELECOMMUNICATIONS:
3 years experience managing voice technologies and services on the Lucent G3r/G3si platform for offices spread throughout the world. Experience includes evaluating and maintaining telecommunications hardware, performing adds/moves/changes, configuring call routing tables, administering least cost routing, ACD, hunt groups and COR tables. Administration of Lucent AUDIX voicemail system including hardware / software upgrades. 3 years experience working with Central Office technologies including DWDM, 3/1 and 1/0 DACS, Pairgain HDSL, T-Carrier circuits, OC-3.OC-12, OC-48 and OC-192 Fiber Rings. 3 Years experience in using telecommunication test equipment including Acterna 2310,950,310,107 950 and Time Display Reflectometers.

NETWORKING:
4 years experience with a multitude of LAN and WAN technologies. Experience from logical to physical infrastructure administration. Protocols and services implementation: TCP/IP, DHCP, PPTP, IPSEC, HTTP, FTP. 2 years experience installing / troubleshooting Cisco equipment including Cisco 2500 / 1700 routers. 4 years experience in the installation of LAN equipment and cabling. Proficient in all associated cabling tools and cabling color codes.

COMMUNICATIONS:
6 years experience supporting a large enterprise environment with a customer base of 2000+ users, including remote support using applications such as VNC, SSH, telnet. 4 years experience developing end-user documentation and training materials. 6 years experience using the Remedy ticketing system.

COMPUTER:
3 years experience in corporate PC environments involving user support, hardware/software buildup, integration, and troubleshooting. 6 years experience in administering and troubleshooting Windows 3.x, 95,98,2000 and XP. 2 years experience in the installation and configuration of Linux including installation / configuration of Apache, Samba, NFS and postfix MTA. 1 year experience working in a Solaris and HP-UX environment supporting mobile applications including MMS, SMS, and WAP. 1 year experience performing tier 1 troubleshooting via system logs and tools.

EDUCATION & TRAINING:
CompTia Net+ Certified July, 2004
Networking Technician Certificate - Lake Washington Tech. College December 2003
PC Client Networking Certificate - Lake Washington Tech. College December 2003
Certified Lucent Definity Administrator February 2000
Nortel OC-48 OAM&P Certification 80 hours, 2000
Nortel OC-192 OAM&P Certification 80 hours, 2000
Nortel MOR/MOR+ and DWDM Certification 40 hours, 2000
T1/T3 Provisioning and troubleshooting 80 hours, 2000

PROFESSIONAL EXPERIENCE:
Operations Technician, Cingular Wireless Seattle, WA 2004 - Current
Operations Technician II, Allegiance Telecom, Seattle, WA 2001 - 2003
Transport Technician II , MCI WorldCom, Seattle, WA 2000 - 2001
Telecommunications Tech II , Amazon.com, Seattle, WA 1997 - 2000
mazon.com, Seattle, WA 1997 - 2000
 
Flagg said:
I am hoping someone is still reading this thread and can give their opinion on my resume...
Click to expand...

Now that's about as good as it gets in my book! Great job!! Wouldn't change a thing.
 
Thanks for your feedback. Let me ask you something. Is it normal for people to embelish<sp?> a little bit on a resume? I think my main problem is I am not specialized in any area. I have a very broad scope of knowledge and sometimes I feel like that hurts my chances at landing a job. When you are looking at resume's do you look for specialization or do you like to see a broad range of skills, even if the applicant doesnt have enough experience in one or two the skills you are looking for?
 
Question: When submitting a resume online do you still attach a cover page? Seperate files or all in one?

I'm looking for a new IT Admin level job in the Orange County, CA area.
 
Flagg said:
Thanks for your feedback. Let me ask you something. Is it normal for people to embelish<sp?> a little bit on a resume? I think my main problem is I am not specialized in any area. I have a very broad scope of knowledge and sometimes I feel like that hurts my chances at landing a job. When you are looking at resume's do you look for specialization or do you like to see a broad range of skills, even if the applicant doesnt have enough experience in one or two the skills you are looking for?
Click to expand...

Yes it's normal to embellish a LITTLE. However, if you land an interview, just be prepared to back your claim!
 
Ok here is my new resume. I never was good at writing these things, so let me know how much work need to be done to correct it. :D

This is a cut and paste from a word doc, so it may not format correctly.

Word Doc:
My resume

Sean D. Casey
****Address****
****Phone****
Page 1 of 2

Summary
• Highly motivated Information Technology professional with over five years of professional experience.
• Security minded, with a proven track record of properly securing networks and systems against risks
• Passionate about technology and the practical application to increase company profits while reducing operating costs.

Proficeincies
Security
• Implementing Sarbanes-Oxley compliance
• Creating secure network environments through pro-active monitoring and user training
• Developing automated data-backup and archival systems

Operating Systems
• Highly experienced in Windows (NT, 2000, 2003, XP) administration and support
• Strong ability in managing Unix and Mac OS X environments
• Administration and support of multi-platform environments and cross-compatibility issues.

Networking
• Design, installation and support of complex LAN and WAN networks.
• Designing and implementing secure VPN connections for an always-connected mobile workforce
• Utilizing 802.11 and cellular technologies
• Active Directory and Exchange server configuration, installation, and support.

Hardware
• Specifying hardware for desktop and server refresh
• Hardware component troubleshooting and replacement
• UPS systems

Software
• User support of various software tools, including CRM, Office, various graphics and page layout applications, and Accounting software
• Experience with Frontpage and Dreamweaver
• .NET development in C# and VB.NET using Visual Studio

Management
• Writing, Deploying, and Enforcing policies and procedures
• Interfacing between departments and management
• Working with Vendors and Customers to create new opportunities for business unit, and reducing costs
• Reporting trends, technologies, and status to upper management


Experience
Sir Speedy Printing, Whittier, California August 2003-Present
IT Administrator/Manager
• Provided long term IT strategic vision
• Reduced operating costs by $60,000 per year through user training, aggressive security, and improving vendor relations
• Designed and installed new data backup and recovery systems, including server based automatic backup, RAID storage
• Developed SQL driven inventory tracking application using C# and Visual Studio
• Migrated from workgroup based network to Small Business Server 2003 utilizing Active Directory, Exchange. Configuration included OS X clients
• Interfaced with large customers and vendors such as Xerox, Merrill Corporation, GM, Discopy, Heidelberg, and CDW
• Implemented secure VPN access so mobile sales force could access CRM application remotely while leaving network and application secure.
• Installed wireless 802.11 and purchased cellular data cards for high speed internet and VPN access without tying mobile users to hot spots or customer networks.
• Evaluated and created specifications for desktop and server refreshes
• Managed and support multiplatform environment (Windows, Solaris, OS X)

Qualxserv, San Diego, California May 2003 – August 2003
NMCI Deployment Manager
• Worked with MCAS Miramar personnel in collecting data on system installations
• Acted as liaison between Dell, EDS, and MCAS Miramar personnel

NMCI Field Technician
• Worked with military personnel to quickly deploy new computer systems
• Facilitated data transfer between new systems and network, and the legacy machines

Sutherland Group, San Diego, California May 2002 – May 2003
HP Corporate Escalations Manager
• Performed root cause analysis
• Manage customer accounts and commitments made to customers

HP Helpdesk Support
• Provide Authorized Service Centers and customers with fast and skilled technical support
• Received recognition for 100% customer satisfaction survey scores

Education and Certifications
CompTIA A+ Certification August 2001
Compaq Product Support June 2002

Cuyamaca College 2000 – 2002
Rancho San Diego, California, Computer Science Major (45 credits completed)

References
Available upon request
Click to expand...
 
Got a job offer for a software engineer position today!

Sean Casey: I have a couple of critiques. Take them with a grain of salt though.

Sarbanes-Oxley might go better as "Financial Disclosure law compliance"., as anyone not familiar with the specific law will not know what you mean.

"Provided long term IT strategic vision" <-- Fluff statement! This says nothing about what you actually did. If you wrote "Documented and executed plans for short and long-term IT department goals", that's a little more specific.

Also, I'd be wary about your education statement. You have 2000-2002. So it seems you didn't finish. You might give a better impression by not mentioning it at all. People have very legimiate reasons for stopping college, but others tend to imagine the worst.
 
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