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About a year ago, I purchased a 19-inch LCD monitor from Newegg, the LG L1930B. It fit the 3 criteria I wanted in an LCD: 19", S-IPS panel for good color reproduction, and DVI input. I was very happy with it.
Fast-forward to about a month ago. The screen developed a bizarre pink stripe down the middle. "Hm, this sucks," I think to myself, "good thing it has a 3-year warranty." And since the screen went defective within the first year, LG pays shipping both ways. Not bad, right?
So I called them, they mailed me a shipping label, and I sent off the screen to their RMA department. About a week later, I get a box from them... containing an L1950. TN panel, no DVI. Mistakes happen, right? I called them up, told them about the mistake, and they sent me another shipping label.
Another week later, another box... containing another L1950. I guess they just didn't look to closely at the RMA, and replaced it with the same type of screen that I sent in (probably 99% of what they do). I called again, got another shipping label, and sent it back.
The next week, I received a much thicker-than-normal box. It contains the correct model screen! Rejoice! I put it back where my old one was, power it on... and it has 4 dead pixels.
WTF? They sent me someone else's defective screen. I'm starting to get mad at this point.
So I called them again, and told them about the dead pixels. The support rep apologized, and sent me a shipping label for another exchange.
Today, I get the replacement screen back... and it's an L1932, another TN screen.
Are these people retarded? It should not take 5 attempts to send me the correct screen. In addition, the replacement monitors they send are reconditioned, which wouldn't be a problem, except that they only warrant reconditioned monitors for 90 days - this means that I get shafted out of nearly two years of warranty coverage just because their screen was defective.
I'm quite pissed now, and I really would like to bitch out someone over the phone. They have wasted more than a month of my time, and limited my productivity. (If I hadn't had an old CRT to use as a backup, I would have really been screwed.) I'm going to call again later today, any tips for me? Should I ask for a manager right away? (I don't want to chew at the normal reps, since it isn't their fault.) Should I ask for a new screen, considering all the trouble they've caused me?
Fast-forward to about a month ago. The screen developed a bizarre pink stripe down the middle. "Hm, this sucks," I think to myself, "good thing it has a 3-year warranty." And since the screen went defective within the first year, LG pays shipping both ways. Not bad, right?
So I called them, they mailed me a shipping label, and I sent off the screen to their RMA department. About a week later, I get a box from them... containing an L1950. TN panel, no DVI. Mistakes happen, right? I called them up, told them about the mistake, and they sent me another shipping label.
Another week later, another box... containing another L1950. I guess they just didn't look to closely at the RMA, and replaced it with the same type of screen that I sent in (probably 99% of what they do). I called again, got another shipping label, and sent it back.
The next week, I received a much thicker-than-normal box. It contains the correct model screen! Rejoice! I put it back where my old one was, power it on... and it has 4 dead pixels.
WTF? They sent me someone else's defective screen. I'm starting to get mad at this point. So I called them again, and told them about the dead pixels. The support rep apologized, and sent me a shipping label for another exchange.
Today, I get the replacement screen back... and it's an L1932, another TN screen.
Are these people retarded? It should not take 5 attempts to send me the correct screen. In addition, the replacement monitors they send are reconditioned, which wouldn't be a problem, except that they only warrant reconditioned monitors for 90 days - this means that I get shafted out of nearly two years of warranty coverage just because their screen was defective.
I'm quite pissed now, and I really would like to bitch out someone over the phone. They have wasted more than a month of my time, and limited my productivity. (If I hadn't had an old CRT to use as a backup, I would have really been screwed.) I'm going to call again later today, any tips for me? Should I ask for a manager right away? (I don't want to chew at the normal reps, since it isn't their fault.) Should I ask for a new screen, considering all the trouble they've caused me?
