MSI 570GTX Dead after OS install

M

mjohn1378

Limp Gawd
Joined
Jun 11, 2002
Messages
381
I was building a PC using a p8p67 deluxe, i7-2600k, and MSI 570 GTX and while I was installing Win 7, the card died. Tested by installing in another PC.

If it means anything the sticker on the top of the card appears slightly bubbled.

I know the card should have had plenty of airflow as it was in a Corsair 800D case with three additional 60CFM fans installed in the top. It however was slightly warm but not hot upon removal from the PC which was less than 2 minutes after automatic shut down and failure to reboot.

I had the card about 4 days and the card was sitting on a shelf for 3.75 of them.
Who is better and faster to go through for RMA, Newegg or MSI?
 
mschlottfeld said:
I was building a PC using a p8p67 deluxe, i7-2600k, and MSI 570 GTX and while I was installing Win 7, the card died. Tested by installing in another PC.

If it means anything the sticker on the top of the card appears slightly bubbled.

I know the card should have had plenty of airflow as it was in a Corsair 800D case with three additional 60CFM fans installed in the top. It however was slightly warm but not hot upon removal from the PC which was less than 2 minutes after automatic shut down and failure to reboot.

I had the card about 4 days and the card was sitting on a shelf for 3.75 of them.
Who is better and faster to go through for RMA, Newegg or MSI?
Click to expand...

http://hardforum.com/showthread.php?t=1577212

Answer is in this thread where I answered another question of yours. Fill out the online RMA form & call to see if it's been received/status. You can also contact newegg.com to see what options they give you. You have resources, so use them :)
 
I would start with newegg. Ask them if there's anything they can do to assist with return shipping. Call, or chat. Don't do automatic RMA.
 
Everywhere I look I see nothing but praise for newegg's RMA processing. I wish I could say the same of a UK store (Well actually I can, but they're so small they don't stock very much and it's quite expensive :( )
 
I was thinking of getting that MSI card, is MSI not reliable? And I figure, Newegg would be the way to RMA as well.
 
Always RMA with retailer if you're within the window for doing so. This is common sense: it's much faster and you get a new card in return, not some questionable used hardware.
 
I have had alot of bad luck with parts ordered from Newegg lately. I had a motherboard and CPU combo that failed to post upon delivery and within minutes of getting my replacements working, the video card craps out. I know what I am doing and I have a technical college diploma in computer technical support hardware specialist (3.9/4.0 GPA) to back that up. I follow ESD protection techniques, and take my time. I can only blame the failures on faulty hardware.
 
Yeah static's really no issue with PC hardware, compared to what people make out. I always take precautions before building, and it certainly hasn't stopped plenty of faulty parts, but a friend of mine even put things like graphics cards and RAM on the carpet, to my alarm, whilst doing upgrades/maintenance, and he never had any issues with those components. Just goes to show. [Not that I would advocate this just on that basis]
 
I requested a RMA from Newegg today.

I told them about the bubbling and they told me that they will have to inspect the card and they will deny my card if there is any physical damage. I hope they do not try to blame any damage that was done to the card by a defect that the card had prior to me receiving it.

I purchased an EVGA 570 GTX SC card to replace the MSI card. I like the idea of a lifetime warranty that is overclocking friendly.

I am sure MSI is a good company, I am just not sure that I trust a replacement MSI card after my experience.
 
You must log in or register to reply here.
Back
Top