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I'm interested in feedback regarding Puget Custom Computers www.pugetsystems.com
I've been looking hard at a number of the boutique makers. In my gaming history I've owned 2 Voodoo's, 2 DIY rigs, one from a local dealer (my first) and had extensive interaction with two Alienware rigs (a good friend bought from them twice).
From what I'm reading and my observations, what I'm seeing from Puget most closely resembles the vibe from the old Voodoo culture. Jon Bach's involvement with the company reminds me of Rahul Sood. I actually bought my first Voodoo from Rahul personally and he followed up with me directly and continued to be omnipresent on their forums. This is the level of involvement I see from Mr. Bach at Puget. I like that. I also love the ratings and comments from their staff on the detailed component breakdowns. It implies that there is a company culture that has an engaged staff.
The reviews I've seen so far are beyond good. The resellerratings in particular are off the chart.
I've reached the point where I'm leaning to Puget. Voodoo has simply priced themselves out of the market for anyone but the wealthy. While I loved their product, service and culture, their business model has changed and no longer includes the vast majority of consumers.
Puget is now taking orders with the 780i, which was a minor concern for me initially as they appared to be a couple of weeks off the pace when it came to adding some new components but I'm not a hasty person as a rule, so it's not that big a deal.
Couple of minor quibbles. Why charge 5 bucks for Arctic Silver? Just use the stuff and cram an extra five bucks in somewhere if you feel the need. Also, why sell t-shirts. Don't most boutiques just give you one?
The warranty is a bit of a shocker. I know from personal experience that in house customer service has incredible value, but the parts are all covered by the factory. Comparable warranty plans from their competition have them lagging the market on cost/value as far as I can tell. On a 3 year warranty, Velocity Micro is 75 less, Alienware is 125 less, even Falcon Northwest is 25 less (boggle). A 3 year bumper to bumper is a must for me, so I'd pay it, but it would leave me grumbling a bit.
I won't complain too much about price. Yes, they're a bit high, but not so far out of line that they're not competitive. I did, after all, buy two voodoos, so I understand the benefits that come with that cost.
If anyone has any personal experience they'd like to share, I'm all ears.
I've been looking hard at a number of the boutique makers. In my gaming history I've owned 2 Voodoo's, 2 DIY rigs, one from a local dealer (my first) and had extensive interaction with two Alienware rigs (a good friend bought from them twice).
From what I'm reading and my observations, what I'm seeing from Puget most closely resembles the vibe from the old Voodoo culture. Jon Bach's involvement with the company reminds me of Rahul Sood. I actually bought my first Voodoo from Rahul personally and he followed up with me directly and continued to be omnipresent on their forums. This is the level of involvement I see from Mr. Bach at Puget. I like that. I also love the ratings and comments from their staff on the detailed component breakdowns. It implies that there is a company culture that has an engaged staff.
The reviews I've seen so far are beyond good. The resellerratings in particular are off the chart.
I've reached the point where I'm leaning to Puget. Voodoo has simply priced themselves out of the market for anyone but the wealthy. While I loved their product, service and culture, their business model has changed and no longer includes the vast majority of consumers.
Puget is now taking orders with the 780i, which was a minor concern for me initially as they appared to be a couple of weeks off the pace when it came to adding some new components but I'm not a hasty person as a rule, so it's not that big a deal.
Couple of minor quibbles. Why charge 5 bucks for Arctic Silver? Just use the stuff and cram an extra five bucks in somewhere if you feel the need. Also, why sell t-shirts. Don't most boutiques just give you one?
The warranty is a bit of a shocker. I know from personal experience that in house customer service has incredible value, but the parts are all covered by the factory. Comparable warranty plans from their competition have them lagging the market on cost/value as far as I can tell. On a 3 year warranty, Velocity Micro is 75 less, Alienware is 125 less, even Falcon Northwest is 25 less (boggle). A 3 year bumper to bumper is a must for me, so I'd pay it, but it would leave me grumbling a bit.
I won't complain too much about price. Yes, they're a bit high, but not so far out of line that they're not competitive. I did, after all, buy two voodoos, so I understand the benefits that come with that cost.
If anyone has any personal experience they'd like to share, I'm all ears.
