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I just got off the phone with Samsung's tech support regarding my 2 month-old SyncMaster 1100DF 21" monitor--
It has these radiating lines/imperfections in the image, and has from the start, though I admit that they aren't extremely obvious unless you know they're there. Of course, it's now all I see.
After much hesitation and delay, I finally decided to call in to their 800 # and see what kind of torture I'd have to go through to get the monster fixed/replaced.
ANSWER:
None whatsoever
I was talking to a rep within 5 minutes from calling, and hung up 12 minutes later, with a brand-new monitor on the way to my local UPS Store for exchange at zero cost to me.
Absolutely painless and professional all the way!
Just thought I'd share a positive experience in a world of bad service and support-- it's nice to know it's still around, and I'm now a newly dedicated Samsung customer
Cheers
It has these radiating lines/imperfections in the image, and has from the start, though I admit that they aren't extremely obvious unless you know they're there. Of course, it's now all I see.
After much hesitation and delay, I finally decided to call in to their 800 # and see what kind of torture I'd have to go through to get the monster fixed/replaced.
ANSWER:
None whatsoever
I was talking to a rep within 5 minutes from calling, and hung up 12 minutes later, with a brand-new monitor on the way to my local UPS Store for exchange at zero cost to me.
Absolutely painless and professional all the way!
Just thought I'd share a positive experience in a world of bad service and support-- it's nice to know it's still around, and I'm now a newly dedicated Samsung customer
Cheers