Chris_Morley
Former [H] Consumer Managing Ed.
- Joined
- Jul 5, 2000
- Messages
- 3,609
Third time isn't the charm with PC Club, see how we were extremely disappointed with our latest experience.
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other problems can't be far behind. This one goes on the avoid list.PC Club shut down over a dozen stores with absolutely no warning to its employees or customers.
definately something fishy. QFt.grizzed said:I certanly didn't expect to see that, but when management is making decisions like this other problems can't be far behind. This one goes on the avoid list.
ChiZZad said:Have you had a response from PC Club about the review?
No.ChiZZad said:Have you had a response from PC Club about the review?
We have had this happen in the past with Maingear, Overdrive PC, and Velocity Micro. Company reps are welcome to come join in the discussion, and in the case of the three companies I mentioned, it turned out very well for our readers.{ROW}Apocalypse said:Now that is something that I would like to see, company reps joining the discussion here after the reviews.
Bingo.qfour20 said:Well, I know for SURE who not to send friends to when they want to buy a system. This CLEARLY illustrates the advantage of the [H] oem system evaluation methodology. This system would have gotten MUCH higher marks (and could have caused many people to order from pcclub) if an evaluation of Tech Support had not been included.
These system evaluations are an excellent resource for those of us who don't have time / give enough of a #@$% to build a custom pc for everybody who asks us.
-q
qfour20 said:Well, I know for SURE who not to send friends to when they want to buy a system. This CLEARLY illustrates the advantage of the [H] oem system evaluation methodology. This system would have gotten MUCH higher marks (and could have caused many people to order from pcclub) if an evaluation of Tech Support had not been included.
These system evaluations are an excellent resource for those of us who don't have time / give enough of a #@$% to build a custom pc for everybody who asks us.
-q
{ROW}Apocalypse said:Now that is something that I would like to see, company reps joining the discussion here after the reviews.
Degenerate said:James here, from PC Club #31, in Tigard, Oregon. I am as shocked to see this as all of you are...it is hard to fathom such a breakdown in support.
I am absolute;y sure this has reached the ears it needs to, but I wil be sure to bring this up to our guys in HQ.
I find the 612 to be a very sturdy notebook, despite it's feel. My roommate has this unit and is a serious power user. There are dips worn in the the spacebar from such heavy use...it replaces a desktop in all ways.
Please also understand: This is an internet purchase...should you be near a PC Club location, service is always available, 7 days a week, 362 days a year.
Boltaction said:I used to work for PC Club and I can tell you that the way things are going you won't know they existed 5 years from now.
We would be able to see the markup on our items, and lower them for customers we liked. The more money you made for the business, the more money they paid you. We would screw each other over and the customer to make more money. I remember quite clearly after the first month of working there my co-worker screaming at me to stop "stealing his customers" when they would come in the store.
The tech station was atrocious too. Often times a "fix" would steal a part from another repair. We had a lady come in with a 1GB desktop and I watched it leave as a 768 or 512. The prices were good for the most part, but the dark underbelly of that place left me with a lasting impression. I would never recommend anyone go to a PCClub no matter how nice they may seem to your face. I worked at an Oregon one by the way.
Icejon said:If you can't make a company money, there really is no reason you should be be paid by them right?
http://consumer.hardocp.com/article.html?art=ODIzLDYsLGhlbnRodXNpYXN0You can also get on-the-phone tech support from the local stores, and the numbers for each of them are helpfully printed in the setup guide. Having a place you can go to is a big help when things break down.
Brian Boyko said:I just wanted to say that Jason's description of my reaction - disbelief and confusion - was dead-on.
Boltaction said:...Your business model works when the sales rep is on the customers side, but when you reward someone for literally upselling constantly (which is exactly what I was asked and expected to do) they will end up screwing over the end user on this quest. There is no reason why a reputable store should force sales on commision; it creates conflict between the buyer and sales representative: The goal of the sales rep and the goal of the end user are different.
You will look at numbers a different way, I am sure. But if PCClub sticks to commisions based sales, what really makes them any different from a Best Buy? All that's left is service, and while I sincerely hope it gets better, service is the reason why PC Club is defending itself in this forum right now.
TType85 said:As a long time PC Club customer, I was sad to find out my closest PC Club was closing (Santa Ana, CA -- South Coast). I just purchased my new rig there because I just couldn't stant to hand more money over to Fry's and dealing wilth returning dead parts...
robberbaron said:Wow, I didn't hear about that store closing. Are they in the process of closing or was it shut down overnight?
Boltaction said:Thank you for responding to my post, and I appreciate your effort in explaining PC Clubs position on the matter. I hope those days are over, but my personal experience from the counter was quite sour. Also: Your business model works when the sales rep is on the customers side, but when you reward someone for literally upselling constantly (which is exactly what I was asked and expected to do) they will end up screwing over the end user on this quest. There is no reason why a reputable store should force sales on commision; it creates conflict between the buyer and sales representative: The goal of the sales rep and the goal of the end user are different.
You will look at numbers a different way, I am sure. But if PCClub sticks to commisions based sales, what really makes them any different from a Best Buy? All that's left is service, and while I sincerely hope it gets better, service is the reason why PC Club is defending itself in this forum right now.
TType85 said:It will be closed at the end of this week.
Icejon said:Hello,
My name is Jon, Marketing Coordinator for PC Club.
Also worth pointing out is that PC Club Marketing Coordinator has stepped up to answer some tough questions in our forum thread. Kudos to PC Club for giving us some explanations as to what is going on with their company.
Icejon said:Our stores are open 7 days a week, 24 hours a day on the Internet.
Icejon said:We provide a Dual Core Pentium D Computer for the small business for the lowest price on the market
Icejon said:We provide tech service in any of our local stores
Icejon said:We guarantee with Instacare warranty, 3 day turnaround time for a local fix of any laptop we sell (nobody in the industry does this)