Yesterday, I was playing EVE when all of a sudden my screen went corrupt and as I reached for the power button I noticed the smell of magic smoke leaking from my PC. I pulled out the video card and sure enough a chip on the back was fried.
Being this close to Christmas I really don't have the money for a new card. With the computer down I dug out the box and called EVGA since I bought the card cause of the EVGA lifetime warranty. Now I have had this card for almost 2 years now, actually I ordered it 2 years ago today exactly. Anyway being 2 years ago I couldn't remember if I had got a warranty card with it that I had filled it out or not but I am usually very good at making sure I send them in when I buy a new product that comes with one.
Anyway long story short EVGA is telling me that I purchased the card just after some policy change and they have no record of me registering my product with them. Unregistered products only carry a 1 year warranty so I get no RMA. Now while I got nearly 2 good years out of the card I am not overly upset. However as I pointed out when a product comes with instructions for registering it I am very good about making sure I follow them. So I do feel a bit cheated since I am rather sure the only way I wouldn't have registered this product is if I had not received any instructions with it informing me I had to. Hell 2 years later I still have the box with all accessories and paperwork along with the original sales invoice. Point being I am a anal about keeping everything so I can not be denied an RMA and I am a bit disappointed with how EVGA handled the situation.
That all said I was looking to upgrade soon anyway and have been looking at the 260. However with my computer down I am now having a hard time researching the 260. I know there are 2, 260 cores out there but I really don't know what sets them apart or how it translates to games. So I was hoping I could get some advice. The newer core being used on the 260 cards is the 216 if I am not mistaken and from what I was seeing the cost is a little higher. Is the 216 core worth an extra $30-$40? BTW I run at 1680x1050 but I keep my cards for along time and also plan on getting a larger screen
Also looking to change brands, a lot of people I know are running EVGA cards on my recommendation and I wasn't happy with how I was treated by the EVGA rep when I called about an RMA. Hell I would have bought a 260 from them while I was on the phone with them yesterday had they offered me even the smallest discount on one. But at this point I would rather spend my money with someone else. I see a lot of talk about BFG here and have seen more then one satisfied RMA here on the boards. Are the BFG reps really that great to deal with?
Oh and just so it's clear I am not trying to bash EVGA. They make great cards offered at a great price point. I am just unhappy with how I was treated by the EVGA rep compared to how I am use to being treated when I have a problem with a product. I am sure the rep did everything by the book. But as a customer, when a company is unwilling to work with me at all I take that as a sign they don't care who I buy the replacement card from. So I wish to do business with another company now, that's all.
Thanks,
Tom
Being this close to Christmas I really don't have the money for a new card. With the computer down I dug out the box and called EVGA since I bought the card cause of the EVGA lifetime warranty. Now I have had this card for almost 2 years now, actually I ordered it 2 years ago today exactly. Anyway being 2 years ago I couldn't remember if I had got a warranty card with it that I had filled it out or not but I am usually very good at making sure I send them in when I buy a new product that comes with one.
Anyway long story short EVGA is telling me that I purchased the card just after some policy change and they have no record of me registering my product with them. Unregistered products only carry a 1 year warranty so I get no RMA. Now while I got nearly 2 good years out of the card I am not overly upset. However as I pointed out when a product comes with instructions for registering it I am very good about making sure I follow them. So I do feel a bit cheated since I am rather sure the only way I wouldn't have registered this product is if I had not received any instructions with it informing me I had to. Hell 2 years later I still have the box with all accessories and paperwork along with the original sales invoice. Point being I am a anal about keeping everything so I can not be denied an RMA and I am a bit disappointed with how EVGA handled the situation.
That all said I was looking to upgrade soon anyway and have been looking at the 260. However with my computer down I am now having a hard time researching the 260. I know there are 2, 260 cores out there but I really don't know what sets them apart or how it translates to games. So I was hoping I could get some advice. The newer core being used on the 260 cards is the 216 if I am not mistaken and from what I was seeing the cost is a little higher. Is the 216 core worth an extra $30-$40? BTW I run at 1680x1050 but I keep my cards for along time and also plan on getting a larger screen
Also looking to change brands, a lot of people I know are running EVGA cards on my recommendation and I wasn't happy with how I was treated by the EVGA rep when I called about an RMA. Hell I would have bought a 260 from them while I was on the phone with them yesterday had they offered me even the smallest discount on one. But at this point I would rather spend my money with someone else. I see a lot of talk about BFG here and have seen more then one satisfied RMA here on the boards. Are the BFG reps really that great to deal with?
Oh and just so it's clear I am not trying to bash EVGA. They make great cards offered at a great price point. I am just unhappy with how I was treated by the EVGA rep compared to how I am use to being treated when I have a problem with a product. I am sure the rep did everything by the book. But as a customer, when a company is unwilling to work with me at all I take that as a sign they don't care who I buy the replacement card from. So I wish to do business with another company now, that's all.
Thanks,
Tom