Anyone ever order a retail 920 and get...

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One thing I sure hope Newegg is doing and what the affected customers should demand is free cross shipping. I read somewhere, maybe here, that a guy was going to have to wait more than a week while he goes through the RMA process.

Newegg really needs to get new processors to these people shipped overnight, without delay. No waiting whatsoever.

Overnight cross shipping....do it Newegg.

Some users (i believe in this thread) and in other threads on other forums have said they are getting an advance overnight RMA
 
I understand the certified supplier process just fine. I was stating that the customer doesn't care where it comes from. Does that make sense to you?

Your initial statement about inspecting every pallet as it comes into inventory was profoundly ignorant, but you say you fully understand the certified supplier process. Then you stated that everything should be inspected before it ships, another profoundly ignorant statement. The next time you want to say someone does not have a clue, you should be looking in the mirror.
 
What your wife the IP/Copyright lawyer seems to forget is that all of the above is moot, all of the contract terms meaningless, as soon as the other party breaks the law...and trafficking in counterfeit goods, even if you do so unknowingly, happens to be illegal.

As I noted before - a 12 year old could have recognized these things for what they were. You'd have to tell it with wink, a smile and touch on the gun under your jacket to get somebody to believe that these were "demo units".

Newegg would have been on completely safe ground here telling the truth from the start. At worst, they should have deferred with a "we're investigating" statement. To tell the world that they are "demo units" makes them party to the cover up. They owe the community an apology.

As I have consulted with her many times on this.... Just because soemthing SEEMS obvious does not mean that it is a direct fact. NewEgg still had a contract and was still relaying information as my wife had actually helped me write in my first long post. They were reporting what they had been given by IPEX. What if NewEgg didn't have direct access to those 300 units so it couldn't go see for itself??? What if they had to wait to investigate... so what, do we just wait for them to say nothing....

They broke the contract with IPEX and are now clear to say what needed to be said without legal ramifications.

My wife's inital thoughts and statements were about 98% correct, which is actually more that my inital thought and those of everyone here, including Kyle and the rest of the staff...

NewEgg could only report what was given to them by their supplier IPEX (most likely under the agreement/contract), but those terms will never be known, but what mattered and still matters most is how NewEgg handled customers getting REAL 920's in a timely manner... in the end, that is what REALLY and ultimately mattered.
 
I have been checking the Customer Reviews on New Egg for the i7-920 since this story broke.

Yesterday when I checked there were only reviews up through March 5.

Then today they jumped to March 8.

But there's no mention of the cheese processor debacle that I can find.

Unusual. This begs the question "Is New Egg censoring their customer reviews to remove submissions that cast New Egg in a bad light?

Nix did you leave feedback on New Egg Customer Reviews? If not why? Did they coerce you to sign a NDA? Would you be allowed to tell us that you did?

If New Egg is censoring their Customer Reviews, what else are they hiding?

Does New Egg resell Grey Market electronics?

Does New Egg use slave labor?

There are a lot of questions that need answers. :confused:
 
See this is the difference... you are dealing with what we call common sense... in the world of LAW, common sense often doesn't always apply to the way that YOU think it should.

NewEgg wasn't causing INTEL any distress directly at all. They were relaying information given to them by their distributor which how many times do I have to say can actually trump, Intel walking into NewEgg and just Saying that these are fake. NewEgg WOULD STILL have to report 'Demo Boxs" until INTEL walked in with some type of Cease and Desist to get NewEgg to say what Intel wanted and second to protect NewEgg from breaking said agreement with IPEX"

What you are is a classic, I think I know law because law is for the most part commone sense... let me tell you something VERY quickly.... I.P. law, and situations like this do not follow basic common sense on how things are handled. Thats why we need lawyers to deal with shit like this. I mean how many times will I have to say this. To us, its cut and dry.... but to the parties involved and the contracts between NewEgg and IPEX and who knows if IPEX had any contracts preceeding their deals... this was a complex situation that moved VERY fast....

NewEgg did all that it could.... which was 'Report as Demo Boxes as relayed by IPEX" until contract with IPEX cancelled or broken, or Intel stepping in with a Cease and Desist, allowing NewEgg to say the truth without opening NewEgg up to litigation from IPEX.

But you would never know that now would you.... Like I said I went to Yale law for a few years, but hated it.... loved Law and Order... hated Law.... I'm just relaying what my wife has been telling me about this based on what she knows about I.P. law... and if you measure success by what you own in this world, then well she probably has 99.9% of everyone on these forums beat.... I don't count myself with her cuz of the prenup... but thats a different story......

Just because it seems so cut and dry, or because the puzzle from a distance looks like its an easy one, doesn't mean that once you get up close things change or become a lot less easy.

It would have sucked to have NewEgg lose 80,000 grand in procs... plus legal fees for litigation from IPEX resulting in who knows what going in what direction after months of fact finding and such.... It could have worked in NewEgg's favor, or cost them 100x their inital loss or more...

Law isn't black and white like common sense... thats what we need lawyers.

I'm sorry but you're missing the point. If I owned Intel and NewEgg was disparaging my man like that I'd sue the pants off them. Stuff like that is libel. If anything Kyle was also sticking up for Intel during this. Intel was the biggest loser here as their product was trashed by NewEgg. When we saw the pics of the corny packaging, misspelled words, and blatant counterfeiting that was evident, we knew it wasn't from Intel. And NewEgg stuck to their guns that it was.

If Intel ever needed to make an example out of someone then this is the perfect example. Even after Intel sent out a release trying to clear their good name, NewEgg stuck with their story. All they had to do was say, "Sorry guys, there seems to be more to this than we initially thought. Give us more time." But no they left that lame cliffhanger up blaming Intel for the counterfeits.

And that's wrong,

Cageymaru
 
You can check for yourself. Go to the i7-920 reviews, and show all the reviews. There's 2068 of them.

The funny thing is there are none from the ninth, two from the eighth, two from the 7th, one from the sixth, six from the 5th, 3 from the 4th, 3 from the third, 1 from the second, 7 from the first, two from the 28th, 2 from the 27th, 1 fromt the 26th. 9 from the 25th. 5 from the 24th, 5 from 23, 8 from 22.

Well it's not a perfect trend, but it seems that there have been some removed.

The other thing is that yesterday evening I swear there were NO reviews from the 6th, 7th or 8th up.

Then they added back up a couple of positive reviews today from the eithth, and a couple from the 7th, and one from the sixth. They weren't there last night. That one from the sixth should have been there, and both from the 7th weren't there LAST night. Yet they mysteriously appeared today.

And both of them from the 8th were also added, because they weren't there when I checked last night, and their time-stamp says they were added at 2:53 pm and 8:48 AM, assuming Pacific time.

But anyway, there appears to be a lot of DAMAGE CONTROL going on.

Is it ethical for New Egg to censor their Customer Reviews?
 
This is almost certainly stolen property or fraud. I reported the auction to ebay, but I doubt they'll do anything about it since they likely have no proof of any wrongdoing.

I expect that nobody is going to receive anything at all, and the seller will be vanishing with the $80 of the hundreds of people who are buying these.

The ads are extremely well written, really nothing to cause much alarm except for the suspicious price. I found the seller while looking for OCZ ram (which they priced under 50% of what anybody else is charging now), and then clicked to see what else they had. The OCZ auction was removed, and I really doubt anyone is getting an $80 i7 920, although it would be super sweet if you can get past the moral issue that they almost have to be stolen if they're real. I've used the eBay protection a couple times when problems happened before, and was able to get my money back. But in this case, I passed...
 
If we didn't have lawyers, we wouldn't need lawyers. What about New Egg censoring their Customer Reviews? It may be legal, but is it ethical?


See this is the difference... you are dealing with what we call common sense... in the world of LAW, common sense often doesn't always apply to the way that YOU think it should.

NewEgg wasn't causing INTEL any distress directly at all. They were relaying information given to them by their distributor which how many times do I have to say can actually trump, Intel walking into NewEgg and just Saying that these are fake. NewEgg WOULD STILL have to report 'Demo Boxs" until INTEL walked in with some type of Cease and Desist to get NewEgg to say what Intel wanted and second to protect NewEgg from breaking said agreement with IPEX"

What you are is a classic, I think I know law because law is for the most part commone sense... let me tell you something VERY quickly.... I.P. law, and situations like this do not follow basic common sense on how things are handled. Thats why we need lawyers to deal with shit like this. I mean how many times will I have to say this. To us, its cut and dry.... but to the parties involved and the contracts between NewEgg and IPEX and who knows if IPEX had any contracts preceeding their deals... this was a complex situation that moved VERY fast....

NewEgg did all that it could.... which was 'Report as Demo Boxes as relayed by IPEX" until contract with IPEX cancelled or broken, or Intel stepping in with a Cease and Desist, allowing NewEgg to say the truth without opening NewEgg up to litigation from IPEX.

But you would never know that now would you.... Like I said I went to Yale law for a few years, but hated it.... loved Law and Order... hated Law.... I'm just relaying what my wife has been telling me about this based on what she knows about I.P. law... and if you measure success by what you own in this world, then well she probably has 99.9% of everyone on these forums beat.... I don't count myself with her cuz of the prenup... but thats a different story......

Just because it seems so cut and dry, or because the puzzle from a distance looks like its an easy one, doesn't mean that once you get up close things change or become a lot less easy.

It would have sucked to have NewEgg lose 80,000 grand in procs... plus legal fees for litigation from IPEX resulting in who knows what going in what direction after months of fact finding and such.... It could have worked in NewEgg's favor, or cost them 100x their inital loss or more...

Law isn't black and white like common sense... thats what we need lawyers.
 
Throughout this whole thing newegg did no foul. They also acted quickly to replace the fakes and minimize customer discomfort. They even terminated relations with the distributor. Kudos to newegg.

As far as we need to be concerned it's "case closed". Law enforcement will handle it from here. Perhaps we will be reading about it in the news someday.

Feel free to continue whining about what an evil lying bastard newegg is, how they use child labor, purchase from the gray market, how newegg should be sued into the ground, steals kidneys,and how there is no way in hell you'll ever buy from there again (unless it'll save you $4).

/subscribe
 
1. Selling Grey Market Processors.
2. Censoring Customer Reviews in light of scandal.

3. There is no 3. Notice I didn't even have to mention selling cheese processors.

What planet are you living on if selling Grey Market Processors isn't a foul?


Throughout this whole thing newegg did no foul. They also acted quickly to replace the fakes and minimize customer discomfort. They even terminated relations with the distributor. Kudos to newegg.

As far as we need to be concerned it's "case closed". Law enforcement will handle it from here. Perhaps we will be reading about it in the news someday.

Feel free to continue whining about what an evil lying bastard newegg is, how newegg should be sued into the ground, and how there is no way in hell you'll ever buy from there again (unless it'll save you $4).

/subscribe
 
You can check for yourself. Go to the i7-920 reviews, and show all the reviews. There's 2068 of them.

The funny thing is there are none from the ninth, two from the eighth, two from the 7th, one from the sixth, six from the 5th, 3 from the 4th, 3 from the third, 1 from the second, 7 from the first, two from the 28th, 2 from the 27th, 1 fromt the 26th. 9 from the 25th. 5 from the 24th, 5 from 23, 8 from 22.

Well it's not a perfect trend, but it seems that there have been some removed.

The other thing is that yesterday evening I swear there were NO reviews from the 6th, 7th or 8th up.

Then they added back up a couple of positive reviews today from the eithth, and a couple from the 7th, and one from the sixth. They weren't there last night. That one from the sixth should have been there, and both from the 7th weren't there LAST night. Yet they mysteriously appeared today.

And both of them from the 8th were also added, because they weren't there when I checked last night, and their time-stamp says they were added at 2:53 pm and 8:48 AM, assuming Pacific time.

But anyway, there appears to be a lot of DAMAGE CONTROL going on.

Is it ethical for New Egg to censor their Customer Reviews?

Uh, would you want people who went ballistic when they found out that they had a fake blasting you in a review when your custormer service department is sending out legitimate replacements for those affected?

Some of the responses in this very thread prove my point, if you care to search for them. There is no legitimate reason to leave a scathing review if customer service is handling it well, if they are not handling it well and screwing the customer, then you have the forums here to make your case for getting screwed over.

Some of you guys are so immature in how you have reacted to this with the Egg sending out replacements...
 
The news that the CPU's came from Ipex rather than D&H makes a heck of a lot more sense.

I just want to clear up something Paul keeps bringing up in this thread: Ipex is a division of ASI. Ipex isn't ASI.

Full disclosure: I worked for ASI for some time back in the 90's (God, I feel old).

ASI is a legit Intel distributor (one of only a small handful) and is one of Newegg's biggest sources for Intel CPU's. Ipex, on the other hand, is the division that deals in gray market CPU's, RAM, etc. The divisions are really kept quite separate. In fact, when working for ASI, if I needed inventory from Ipex or had to return something to Ipex on an RMA, I had Ipex invoices I had to pull up and Ipex RMA forms to fill out. And if a tray CPU was mroe than 30 days old, Ipex would deny ASI the RMA, believe it or not.

Now, Ipex isn't necessarily the "evil twin" of ASI. I personally see nothing wrong with gray market IF the source is legit. A lot of times, the situation will be something like HP buying a few hundred trays of procs and then unloading a couple trays because they over bought. 99.9% of the time, the CPU's are legit, but Intel doesn't support them because Intel didn't sell them to the gray market. They sold them to a company that sold them to another company that sells them to end users.

I'm fairly certain that Ipex didn't knowingly sell fake CPU's to Newegg, but here's where you have to ask the buyer at Ipex "what the f*** were you thinking?!?" There's no such thing as gray market retail CPU's. Gray market CPU's are tray for a reason... they're bought in bulk in trays and what's on the gray market is overage. No system builder that buys CPU's in any kind of qunatity is buying retail box, so how are retail box CPU's going to end up in the gray market? Umm... they're not. So some guy calls up Ipex from China and says "do I have a deal for you?" If Ipex was the source of those CPU's, then the buyer that pulled the trigger on that deal needs to be canned.

Of course, that's assuming that Ipex was where Newegg got those CPU's from. Who knows... maybe tomorrow someone will call Kyle up and tell him that the CPU's actually came from MA Labs. *shrug*
 
I have been checking the Customer Reviews on New Egg for the i7-920 since this story broke.

Yesterday when I checked there were only reviews up through March 5.

Then today they jumped to March 8.

But there's no mention of the cheese processor debacle that I can find.

Unusual. This begs the question "Is New Egg censoring their customer reviews to remove submissions that cast New Egg in a bad light?

Nix did you leave feedback on New Egg Customer Reviews? If not why? Did they coerce you to sign a NDA? Would you be allowed to tell us that you did?

If New Egg is censoring their Customer Reviews, what else are they hiding?

Does New Egg resell Grey Market electronics?

Does New Egg use slave labor?

There are a lot of questions that need answers. :confused:


With questions like that, you should get a job working for Glenn Beck.

Majority of the questions you asked are irrelevant, loaded and misleading and/or already answered.

Does Izord prowl the streets at night and steal candy from babies?

Does Izord feast on the blood of unicorns to sustain himself?

Does Izord tear tags off mattresses before they're sold?!?
 

Just because there are positive reviews and no negative reviews doesn't necessarily prove anything. Not everyone got a fake at that time, and not everybody rushes to Neweggs site to review a product right away.

I don't see anything unethical about cencoring, would you want your 8 year old daughter reading some PO'd reviewer saying @#$!#$% Newegg!!! They are selling $#@%$# fake CPU's!!!

Someone may have fallen down on the job and some fakes got through, when you sell thousands of products every month, it is time consuming to keep up with checking and people can slip up becuase of the monotony.

Whatever the case, Newegg is sending real replacements to affected customers.

If anything, it sounds like you have a beef with Newegg already, hence you childish remarks. Newegg wouldn't be what it is today if it were doing shady business practices. The size of this thread shows how much we care about our computer parts.
 
No, I'm saying that someone left some comments over the past few days about the fake processors and they were taken down.

Sorry if you had difficulty understanding what I was saying. Unless you understood what I was saying, then I'm not sorry.

Go try to post a comment there now about the cheese processor debacle.

Or the fact that New Egg admitted it buys from non-Intel approved vendors, ie. Grey Market.

It won't stay up. If it does stay up you sure win over me. But it won't.

Are you saying every single person that buy's something from Newegg leaves a review for every product they purchase? Because that would seem to be what you are implying.
 
Someone can almost detect humor, but doesn't quite realize it yet.

It takes a hammer for some, but you may yet learn to read between the lines.

With questions like that, you should get a job working for Glenn Beck.

Majority of the questions you asked are irrelevant, loaded and misleading and/or already answered.

Does Izord prowl the streets at night and steal candy from babies?

Does Izord feast on the blood of unicorns to sustain himself?

Does Izord tear tags off mattresses before they're sold?!?
 
And no one who got a cheese-proc left a negative comment. You forgot that option, LOL.

NewEgg is my favorite place to buy computer equipment, I drop a lot of coin there. But I'm not a fanboi, and I calls em like I sees em.

Just because there are positive reviews and no negative reviews doesn't necessarily prove anything. Not everyone got a fake at that time, and not everybody rushes to Neweggs site to review a product right away.

I don't see anything unethical about cencoring, would you want your 8 year old daughter reading some PO'd reviewer saying @#$!#$% Newegg!!! They are selling $#@%$# fake CPU's!!!

Someone may have fallen down on the job and some fakes got through, when you sell thousands of products every month, it is time consuming to keep up with checking and people can slip up becuase of the monotony.

Whatever the case, Newegg is sending real replacements to affected customers.

If anything, it sounds like you have a beef with Newegg already, hence you childish remarks. Newegg wouldn't be what it is today if it were doing shady business practices. The size of this thread shows how much we care about our computer parts.
 
And it would make a LOT of sense for NewEgg to have at least one, probably like 3 or 4 today, of their employees with their nose on this forum, all day for the next couple of days till they get things cooled down.

This is a BIG hardware site. They broke the news on a BIG grey-market scandal concerning one of the biggest online electronics retailers, specifically computer parts.

And this is a big thread that a lot of people buying computer parts is going to read.

It would be 'intellectually-challenged' of NewEgg NOT to have some people parked on this board for the next few days. And they are not 'intellectually-challenged'.

They know where the money comes from and they know that sometimes they need to spend a little of it to keep this kind of thing under control.

Right now their going to their boss saying "What do we say back to Izord now?"

LOL, :D
 
Today, someone reading this thread will buy an i7-920. They could get it from New Egg for $288, or Amazon for $288. (free shipping from Amazon).

NewEgg sends out cheese-procs they admit they buy from non-approved vendors on the grey-market.

It's a no-brainer. Fess up.
 
And yes, we totally get it that New Egg has pretty good customer service and they are hand-delivering replacements for the cheese-procs. And they did no wrong. And it's IPEX's fault, even thought IPEX is grey-market, it still has to be their fault because it's definitely not New Egg's fault, even though they did buy the cheese-procs from IPEX and send them out to people.

blah blah blah

I'll tell you something, a cheese-proc and an ashtray heat-sink in a cardboard box don't weight nearly as much as a Genuine Intel i7-920, do they? Oh wait I forgot about the stapled blank instruction manual. How many pages we talking? Cuz it would take quite a few to weight as much as a heat sink.

Did anyone get to keep their cheese-proc and heatsink + box? I imagine New Egg would be pretty antsy to get them back.

I guess no one got to keep them huh? Part of the NDA? Get a replacement proc in return for defective merch? And don't leave any comments on the customer review page?

Slick.
 
this whole thing is now a dead issue things have been settled and people should get back to normal. the trolling here needs to stop the issue has been handled. GO OUTSIDE!
 
edit: nevermind, i'm going to stop feeding the troll
 
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I mean seriously. Delete the damn thing. We want to forget this ever happened.

Enough good people tripped all over each-other's and their own dicks that it makes us all look bad.

The one person who broke this story was fed a line of BS by the sender outer of Cheese-procs that caused him to write something that got him in a little trouble.

Don't think that 'source' at NewEgg intentionally and maliciously gave the wrong info to our editor knowing that he would probably take it and run with it?

You don't think that wasn't all planned? You don't think NewEggs legal eagles didn't set us up the bomb?

So now we have to all forget about this? And pay shipping to NewEgg for grey-market cheese-procs when we could get actual functional i7-920's from Amazon for free shipping?

Just shows you what real-ultimate power is! NewEgg is like Tiem Travelling Ninja Lawyers who set cunning traps for investigative journalists to get them in trouble and make them drop the grey-market cheese-proc story.

Just gets better and better.
:p
 
Just quit standing up for them already. We know what they're doing and so do you.

Wait, so you're saying if I try to leave a review about something that I was completely unaffected by and was simply posting my opinion about, that they can't take it down and have to leave up the garbage that I posted?
 
I really don't think an apology was the right thing to do in this case. I think as a journalist you should post a correction but not apologize for writing a story with information from a source.

BINGO. That is what a REAL news publication would do. Kyle is a 'journalist' in nothing but self given title.
 
You're the one who regreted what he typed and edited it out. Don't worry I saved it for you.

But really grow up and stop calling me names, I didn't call you one. And if you can't help yourself at least be more creative.

Oh, I don't like what Izord's saying so I'm going to call him a troll!

Or more likely NewEgg Lackey to NewEgg Stooge, 'what do we do now?' Stooge to Lackey 'ingenious plan... Call him a Troll!'. Lackey to Stooge 'You make me wet'.


edit: nevermind, i'm going to stop feeding the troll
 
I mean seriously. Delete the damn thing. We want to forget this ever happened.

Enough good people tripped all over each-other's and their own dicks that it makes us all look bad.

The one person who broke this story was fed a line of BS by the sender outer of Cheese-procs that caused him to write something that got him in a little trouble.

Don't think that 'source' at NewEgg intentionally and maliciously gave the wrong info to our editor knowing that he would probably take it and run with it?

You don't think that wasn't all planned? You don't think NewEggs legal eagles didn't set us up the bomb?

So now we have to all forget about this? And pay shipping to NewEgg for grey-market cheese-procs when we could get actual functional i7-920's from Amazon for free shipping?

Just shows you what real-ultimate power is! NewEgg is like Tiem Travelling Ninja Lawyers who set cunning traps for investigative journalists to get them in trouble and make them drop the grey-market cheese-proc story.

Just gets better and better.
:p

I'm know I'm feeding the troll, but either your tinfoil hat has sprung a major EM leak or your attempts at satire/humor have failed miserably.
 
And no one who got a cheese-proc left a negative comment.

If they did, it likely didn't get approved.

Might want to read up...

http://www.newegg.com/Info/PostingPolicy.aspx

Newegg.com reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:

* Offensive or abusive language.
* Prices and availability can change very quickly on the Newegg.com website, so please leave such information out of your review.
* Hyperlinks / URLs.
* References to other stores / resellers.
* Comments on products that were either physically damaged or misused.
* Replies to existing customer reviews; please do not attempt to initiate discussions here.
* Comparisons to competing brands / products of competing brands.
* Criticism of Newegg.com's service or the service of our operations partners. (FedEx, UPS, Paypal, etc.)
* References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (overclocking, hacked drivers, tweaking/modding, etc.)
* Illegal content
* Invasions of personal privacy
* Pornography or obscenity
* Hate or incitement of violence, threats of harm or safety of a person
* Graphic violence or other acts resulting in serious injury or death
* Any violations of copyright. Please see our DMCA policy for more information.
* Any violation of laws and/or copyrighted musical works.

We may change these policies at any time without notice.

Even bolded the good stuff for ya.

It's been well known for years that Newegg denies many negative reviews. There is nothing new going on here.
 
HaHa, you sir, on the other hand, are just effing hilarious. Where do you get your material? EM leak! You're killing me. Stooge or lackey? ;)


I'm know I'm feeding the troll, but either your tinfoil hat has sprung a major EM leak or your attempts at satire/humor have failed miserably.
 
I guess that's the next question. I mean NewEgg obviously set up our editor. I wish he hadn't of fallen for that. (Kyle that was too easy, say something)

But the real question is who set up NewEgg? Those fakes aren't supposed to get out. Not here anyway. That's some serious business. Intel and the Feds don't take it lightly. Someone's going to get to the bottom of this, if they haven't already. ;)

Hey someone go count my posts. And then say "I think the troll has like 20 of the last 25 posts in this thread.

lol"

I think you meant >9000

Fellation follows.
 
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