Jason_Wall
[H] Consumer Managing Editor
- Joined
- Jul 22, 2005
- Messages
- 2,138
ABS is back in the [H] Consumer offices after coming off of an Editor's Choice Gold Award. But things have changed at ABS, most notably in the support of RMAs and defective hardware. If you get a solid system, then you may never have to worry about it, but if you need ABS' help, you might be in trouble.
The market is desperately seeking a company to replace Monarch. ABS is the logical alternative given its association with Newegg.com, but should we be looking elsewhere?
Thanks for reading!
The market is desperately seeking a company to replace Monarch. ABS is the logical alternative given its association with Newegg.com, but should we be looking elsewhere?
When we tried to take our problems to ABS, the techs we spoke to were very helpful. But we also got the impression that there was a supervisor standing behind them with a corporate practices document in one hand and a cattle prod in the other. There’s something peculiarly ironic about a company called Always Better Service refusing explicit requests for better service. We really would have liked for them to extend just a little bit of courtesy our direction, if only to apologize for delivering defective hardware to a customer.
Thanks for reading!