My Asus Impact VI stopped detecting one of the dimm slots one day and i decided to RMA it. I had no reason to think they would deny it, since it really just stopped working, and the board looked perfect
So after a few weeks go by, i get an email saying they don't have a replacement board for me and that when something finally comes in stock they would send me one. Well I'm thinking "well atleast they approved my RMA"
Another week goes by and i get an email for a $170 bill for a replacement board. I call and ask or the reason and they said it was due to a scratched trace. I ask for detailed photos of the damage and i get this.
I guess we got to be super careful screwing in our heatsinks from now, because apparently scratching an area with no traces deams voiding your warranty....
ugh, i am lost for words, pissed
So after a few weeks go by, i get an email saying they don't have a replacement board for me and that when something finally comes in stock they would send me one. Well I'm thinking "well atleast they approved my RMA"
Another week goes by and i get an email for a $170 bill for a replacement board. I call and ask or the reason and they said it was due to a scratched trace. I ask for detailed photos of the damage and i get this.
I guess we got to be super careful screwing in our heatsinks from now, because apparently scratching an area with no traces deams voiding your warranty....
ugh, i am lost for words, pissed
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