thomasward00
Limp Gawd
- Joined
- Jan 31, 2005
- Messages
- 185
This is my situation, Im an army officer serving in Iraq, I built my new system for Christmas, and the video card I purchased was a BFG 6800 OC from Best Buy, well my first card was DOA, I installed the second card and everything was fine for a few days, well the card started producing Flickering in 2D and 3D, tested the card in two other systems and the same symptoms, also installed my brothers Leadtek 6800GT in my system and my symptoms went away. I called tech support in January but before I could go through the RMA process, my deployment date was pushed up, so I had no time to take care of this. Well I have recently had a death in the family, my father passed, so I was allowed 10 days leave, before I arrived home I called BFG Tech support, explained the situation last Wednesday July 27th, I gave the tech my CC number and had my wife fax over my receipt from Best Buy so that he could give me an advance replacement for my card, I had to pay for UPS shipping, that was no problem, the shipping is from Illinois to Louisiana, Since I called early Wednesday he assured me that my card would ship that day, on Wed the 27th. The card didnt arrive, so I contacted BFG and they told me that they had no record of the shipping of my card, So I had to go through everything again with that technician, and I explained that I would be re deploying to Iraq on the 4th and that I would need overnight shipping, to make sure that the card could get here and I could get it working for my wife, well as of today Tues Aug 2nd still no card, I called tech support on Monday night to get the tracking number, they couldnt find it, they told me to call this morning, I called and they couldnt find the tracking number, I just got off the phone with them this evening at 4:00PM and they still couldnt find the tracking number, the manager Mike wouldnt even get on the phone with me, I kept my cool and did not get upset with the agent on the phone at all and I even apologized before we hung up. But this story has a happy ending my buddy deals with EVGA at his pc shop in New York, and he told me to contact them, well let me tell you, I spoke to a very nice concerned Rep, told him that I would be deploying this Thursday, I faxed over my Receipt from Best Buy, sent them a copy from the manager over at BFG and faxed a copy of my orders over, Well they are sending me a BRAND NEW 6800 ULTRA shipped overnight for $99.00 bucks. That says it all. Im not looking to start a flame war or anything, Im just posting this to inform my fellow military members that BFG simply does not support us or the situation we are in. I did not want ANYTHING for free, I gave them my CC number to pay for shipping , and they dropped the ball twice. Here is the copy that I received from the tech manager at BFG assuring me that my card would be shipped Monday overnight, and here we are Tuesday evening No Card, they couldnt even give me a tracking number.
[Ticket#: 2001198] rma status
BFG Support [[email protected]]
The rma will ship monday and you should have it tuesday morning at no cost to you for hte mix up
Thank you for contacting BFG Support.
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Michael G
The damage has already been done, if and when I ever get the replacement card, i'm going to send it along with the defective card back to them, I flushed 325.00 down the toilet, they can keep their card.
[Ticket#: 2001198] rma status
BFG Support [[email protected]]
The rma will ship monday and you should have it tuesday morning at no cost to you for hte mix up
Thank you for contacting BFG Support.
-
Michael G
The damage has already been done, if and when I ever get the replacement card, i'm going to send it along with the defective card back to them, I flushed 325.00 down the toilet, they can keep their card.