Like everyone else I have been trying to jump through the MS/Moduslink hoops for the last two months. Finally on the 1st of Feb. I was able to get through the COA validation page and was asked to follow the instructions carefully that would come in an email. Which I did. I scanned my pop and coupon, I put my confirmation number in and sent it to them. I received the form email a couple hours later saying they would process it within 1 business day. I never received that email. So I wrote back 5 days later basically saying 'wtf? I finally get through your website and you never respond to my pop? Are you trying to renig on your promise?' And 6 days later (yesterday morning) I received an email that said I never sent the pop and that I needed to with the confirmation number. But this time there was more instructions that was never on my first confirmation email (which I triple-checked after reading it on the second one.) They now said that I needed to put... " with the following in the subject line:
Upgrade Redemption Center POP..."
My subject line before had been... Vista Express Upgrade Confirmation # xxxxxxx and pop...
So I resent the scanned pop and the confirmation number with the new subject line and received 2 more emails within hours. The first one the somewhat typical form letter saying it would be processed in 2 business days (instead of the typical 1 business day) and another an hour later that said...
Dear Customer,
Thank you for your interest in the upgrade redemption program.
Your order is currently in the validation process. You will be notified within the next five business days of its validation status and any other requirements needed to finalize your order. Thank you for your cooperation in this matter.
Sincerely,
The Upgrade Redemption Program
But I went to the website to check my status right away and I was COA/POP validated. For the first time.
So be careful of your subject lines.
And thanks moduslink for not telling me this in the email that I was suppose to follow carefully that you sent 2 weeks ago.
Edited To Add: I also for the first time sent the pop scan in with receipt notification requested in my email settings yesterday. Though like I said they responded back after 2 times (for a total of three times yesterday) they never accepted my email receipt notification as my email service never sent one to say they got it. So they are also hitting no on that.
Upgrade Redemption Center POP..."
My subject line before had been... Vista Express Upgrade Confirmation # xxxxxxx and pop...
So I resent the scanned pop and the confirmation number with the new subject line and received 2 more emails within hours. The first one the somewhat typical form letter saying it would be processed in 2 business days (instead of the typical 1 business day) and another an hour later that said...
Dear Customer,
Thank you for your interest in the upgrade redemption program.
Your order is currently in the validation process. You will be notified within the next five business days of its validation status and any other requirements needed to finalize your order. Thank you for your cooperation in this matter.
Sincerely,
The Upgrade Redemption Program
But I went to the website to check my status right away and I was COA/POP validated. For the first time.
So be careful of your subject lines.
And thanks moduslink for not telling me this in the email that I was suppose to follow carefully that you sent 2 weeks ago.
Edited To Add: I also for the first time sent the pop scan in with receipt notification requested in my email settings yesterday. Though like I said they responded back after 2 times (for a total of three times yesterday) they never accepted my email receipt notification as my email service never sent one to say they got it. So they are also hitting no on that.