first of all sorry if i used the wrong category, but this is about my motherboard so i figured to use this one
anyways this is about a asus maximus v gene i bought off newegg....i figured buying off them since i had a reasonable experience with my recent 2x 4tb seagate external drive purchase....plus some sellers on here were asking for almost retail price along with the fact that the last time i purchased a used board it was partially functional
so i purchased it and within a day or so it arrived at my door via ontrac since i'm in the bay area and had it had packing peanuts to spare!....pretty reasonable for free shipping
alas i had a replacement, was in joy and installed it into a silverstone sugo sg10 case and ended up over tightening a hyper 212 evo cooler as when i tested it for post it would just flash on/off...i've had this problem before with a bad z68 board so i returned it to newegg via a replacement request hoping for the best...they deserve brownie points for shipping it back via ups for nada
however i would take those points back after the following occurred
i sent everything back on a wednesday and it arrived on a friday
after waiting nearly a week i received a email from [email protected]
so obviously i raged for quite a bit, contacted asus and they wanted $120 for a socket replacement....seriously $120 asus i could buy the damn socket with ball pins for $10.38 off ebay *after reading threads about companies like gigabyte fixing it for free i wish i went with them*
heres my response btw to their email
now heres the kicker...they held my board hostage for another week *more like a week and a half or so*....the email said it would be returned but there was no specification on when....i talked to newegg's various reps who like many others have a scripted response pattern....you can say whatever and all you'll get is "we'll put in a request with the rma dept"...even if i told them the rma was denied they will still say "i'm sorry but your rma was denied" UGH
plus on the rma page it will say approved even if your request for a return/replacement is denied...its just their damn system playing games with your mind
after getting nowhere the next week i talked to another rep and had to YELL at the guy...obviously it worked since the next day the board was sent out.....i guess volume works lol
they earned points for free shipping back and forth but its immediately taken away when you have zero communication after a short email of which i never got a response carl! if thats even a real rep
as i mentioned earlier they had excellent shipping when i purchase things....but my motherboard was returned with zero peanuts just a bit of cheap paper....plus it was packed upside down without the damn latch closed so everything could've just spilled out causing more of a mess! it just felt like a middle finger from the rma dept
i dunno where to rate newegg...they're great when it comes to fulfilling orders but absolutely HORRID when it comes to their return policy and handling things in a timely manner
in the end i will label the numerous useless cs reps and rma staff SCUM for this situation
so yea i'm out over $182.74 after a $30 off code for over tightening.......i love the design asus but argh their standard warranty is just garbage.....i might not have had a asus gpu that caught fire but sheesh its a damn cpu socket!
sure its easy to make a bs policy like yours newegg but support your damn customers...thanks for eventually returning my motherboard at least
i'm just frustrated at the moment....thinking i should have a local shop repair the pins...do it myself somehow or just buy the new socket i dunno any thoughts?
i agreed to that google protection thing but i doubt they'd cover physical damage as neither newegg nor asus does
at least my current maximus v gene isn't wreaked....but half of it is broken so yea......
pics of the socket below
anyways this is about a asus maximus v gene i bought off newegg....i figured buying off them since i had a reasonable experience with my recent 2x 4tb seagate external drive purchase....plus some sellers on here were asking for almost retail price along with the fact that the last time i purchased a used board it was partially functional
so i purchased it and within a day or so it arrived at my door via ontrac since i'm in the bay area and had it had packing peanuts to spare!....pretty reasonable for free shipping
alas i had a replacement, was in joy and installed it into a silverstone sugo sg10 case and ended up over tightening a hyper 212 evo cooler as when i tested it for post it would just flash on/off...i've had this problem before with a bad z68 board so i returned it to newegg via a replacement request hoping for the best...they deserve brownie points for shipping it back via ups for nada
however i would take those points back after the following occurred
i sent everything back on a wednesday and it arrived on a friday
after waiting nearly a week i received a email from [email protected]
My name is Carl and I am contacting you in regards to the ASUS motherboard that was returned to us under the above referenced RMA number. The RMA was placed on hold by our inspections department due to reported issues with the motherboard.
Normally when an item is received damaged or missing the retail box and/or accessories or if the serial number does not match our records, it voids our return policy and the item becomes ineligible to be accepted by Newegg. When a motherboard or CPU is returned to us a supervised detailed inspection of the item is conducted. Aside from testing the unit to check its functionality, we look to see if the board for signs of installation and end user damage. Signs of installation include bent pins, missing CPU cover or thermal paste.
Our records reflect that when the motherboard was received at our warehouse, an inspection was conducted based on the notes entered in the RMA as to the reason for the return. At that time, the inspection revealed that the motherboard had sustained physical damage to the CPU socket wherein bent pins were detected.
These reported issues makes the item ineligible to be accepted by Newegg and it will be returned to you. Please contact the product manufacturers for further assistance with the item.
At the same time, due to the circumstances regarding this return, Newegg would like to assist you in this matter by authorizing a 10% discount towards a future motherboard purchase. Your account has been fully documented of this offer so when you are ready to use the discount just contact our customer service at 800-390-1119 and we will make sure the discount is properly applied.
so obviously i raged for quite a bit, contacted asus and they wanted $120 for a socket replacement....seriously $120 asus i could buy the damn socket with ball pins for $10.38 off ebay *after reading threads about companies like gigabyte fixing it for free i wish i went with them*
heres my response btw to their email
well thats greatly disappointing....having to waste another $200 on another board *rage*
anyways complaining about the policy won't do me any good sadly
i've contacted asus and they won't cover bent pins either so i'm sol....
when will my motherboard and its contents be returned?
now heres the kicker...they held my board hostage for another week *more like a week and a half or so*....the email said it would be returned but there was no specification on when....i talked to newegg's various reps who like many others have a scripted response pattern....you can say whatever and all you'll get is "we'll put in a request with the rma dept"...even if i told them the rma was denied they will still say "i'm sorry but your rma was denied" UGH
plus on the rma page it will say approved even if your request for a return/replacement is denied...its just their damn system playing games with your mind
after getting nowhere the next week i talked to another rep and had to YELL at the guy...obviously it worked since the next day the board was sent out.....i guess volume works lol
they earned points for free shipping back and forth but its immediately taken away when you have zero communication after a short email of which i never got a response carl! if thats even a real rep
as i mentioned earlier they had excellent shipping when i purchase things....but my motherboard was returned with zero peanuts just a bit of cheap paper....plus it was packed upside down without the damn latch closed so everything could've just spilled out causing more of a mess! it just felt like a middle finger from the rma dept
i dunno where to rate newegg...they're great when it comes to fulfilling orders but absolutely HORRID when it comes to their return policy and handling things in a timely manner
in the end i will label the numerous useless cs reps and rma staff SCUM for this situation
so yea i'm out over $182.74 after a $30 off code for over tightening.......i love the design asus but argh their standard warranty is just garbage.....i might not have had a asus gpu that caught fire but sheesh its a damn cpu socket!
sure its easy to make a bs policy like yours newegg but support your damn customers...thanks for eventually returning my motherboard at least
i'm just frustrated at the moment....thinking i should have a local shop repair the pins...do it myself somehow or just buy the new socket i dunno any thoughts?
i agreed to that google protection thing but i doubt they'd cover physical damage as neither newegg nor asus does
at least my current maximus v gene isn't wreaked....but half of it is broken so yea......
pics of the socket below
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