BillParrish
Supreme [H]ardness
- Joined
- Aug 25, 2006
- Messages
- 7,519
This post is an attempt to provide a more targeted "hit" on "Google" so the problem below is communicated to a larger audience. If this is in violation of forum rules, remove it.
http://hardforum.com/showthread.php?t=1234926
Well a fairly extensive search found no email address for either Sapphire or ATI marketing as those are the people with the pull to get this sorted out.
In case some Sapphire or ATI person of merit reads this:
Due to an OCing and voltage adjustment "foray" of my own doing my Sapphire/ATI X1900GT card now artifacts and needs to be replaced. I was going to wait until next week to see what the new ATI's had to offer as the 8800GT's price gouging was annoying (but thats the free market, no problem, just annoyed I cannot wait for it to be over) and actually the game I play is not all that video card demanding and the recently announced ATI drop in price for the new cards was interesting as I would not be paying for more video card than I actually needed.
YOU JUST LOST A SALE (Sapphire a card, ATI a gpu).
EVGA's customer service has always astounded me since they REPLACED faulty overclocked cards about a year ago for customers. I intend to both take advantage of and reward superior customer service and warranty terms as I do not now give a rats rear end what comes out of ATI next week. I will now gladly pay the premium for an EVGA Nvidia card and enjoy the piece of mind and improved performance.
I will strongly encourage my customers to do the same. If even 1/2 listen, and typically all of them do, thats another 50-100 cards a year, bye bye. Oh, and see if I recommend a laptop with ATI graphics, not likely.
It appears all of this could have been avoided if someone/anyone on the Sapphire forum had the tiniest bit of customer service intelligence. Sometimes things cannot be done due to stock limitations even things as silly as business rules but to talk to a customer like that and to allow ANYONE I do not care who they are, to represent your company in such an unprofessional manner, reflects on you and it does not matter if you employ them directly or not. Get a clue, go to the memory forum here and see what/how the Corsair (yellowbeard) or OCZ (OCZAndy)representatives conduct customer service, you will learn a lot.
http://hardforum.com/showthread.php?t=1234926
Well a fairly extensive search found no email address for either Sapphire or ATI marketing as those are the people with the pull to get this sorted out.
In case some Sapphire or ATI person of merit reads this:
Due to an OCing and voltage adjustment "foray" of my own doing my Sapphire/ATI X1900GT card now artifacts and needs to be replaced. I was going to wait until next week to see what the new ATI's had to offer as the 8800GT's price gouging was annoying (but thats the free market, no problem, just annoyed I cannot wait for it to be over) and actually the game I play is not all that video card demanding and the recently announced ATI drop in price for the new cards was interesting as I would not be paying for more video card than I actually needed.
YOU JUST LOST A SALE (Sapphire a card, ATI a gpu).
EVGA's customer service has always astounded me since they REPLACED faulty overclocked cards about a year ago for customers. I intend to both take advantage of and reward superior customer service and warranty terms as I do not now give a rats rear end what comes out of ATI next week. I will now gladly pay the premium for an EVGA Nvidia card and enjoy the piece of mind and improved performance.
I will strongly encourage my customers to do the same. If even 1/2 listen, and typically all of them do, thats another 50-100 cards a year, bye bye. Oh, and see if I recommend a laptop with ATI graphics, not likely.
It appears all of this could have been avoided if someone/anyone on the Sapphire forum had the tiniest bit of customer service intelligence. Sometimes things cannot be done due to stock limitations even things as silly as business rules but to talk to a customer like that and to allow ANYONE I do not care who they are, to represent your company in such an unprofessional manner, reflects on you and it does not matter if you employ them directly or not. Get a clue, go to the memory forum here and see what/how the Corsair (yellowbeard) or OCZ (OCZAndy)representatives conduct customer service, you will learn a lot.