I can't stand my Sprint mogul anymore. There's a bright spot in lower corner, the talk button doesn't work, random freezes, wifi doesn't work, keyboard is laggy ETC. It's a piece of crap and I thought I would be stuck with it for yet another 6 months until my contract was up. And then I stumbled along this little nugget:
Self Service Repair Solutions
The catch is it costs $55. If you have the $7 TEP plan then its FREE.
If your mogul is malfunctioning, go here and write about the problems you have. Once you do, they will tell you what phone they are willing to send you to replace your mogul. Now I have heard mixed responses on what Sprint offered (some people would be offered a refurb mogul, a refurb touch pro, or brand new touch pro) and people would repeat the process a few times until they got the touch pro or would try again another day. I was offered the Touch Pro the first time and as proof I was sent this email:
As you can see in the Return Instructions section there is a second catch. Lemme make this loud and clear:
YOUR MOGUL HAS TO BE MALFUNCTIONING TO AVOID EXTRA CHARGES
This isn't exactly new, so if its a repeat I apologize. I'll try to add more info/answer questions after class.
Self Service Repair Solutions
The catch is it costs $55. If you have the $7 TEP plan then its FREE.
If your mogul is malfunctioning, go here and write about the problems you have. Once you do, they will tell you what phone they are willing to send you to replace your mogul. Now I have heard mixed responses on what Sprint offered (some people would be offered a refurb mogul, a refurb touch pro, or brand new touch pro) and people would repeat the process a few times until they got the touch pro or would try again another day. I was offered the Touch Pro the first time and as proof I was sent this email:
Dear Valued Sprint Customer:
We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.
-----------------------------------------------------------------------------------------
Order Summary:
Order Number: ****
Wireless Phone Number: ****
NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.
Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: ****
Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:
As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.
- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------
Thank you,
Sprint Device Support
Please note that this message was sent from a notification-only address that cannot
accept incoming email. Please do not reply to this message.
As you can see in the Return Instructions section there is a second catch. Lemme make this loud and clear:
YOUR MOGUL HAS TO BE MALFUNCTIONING TO AVOID EXTRA CHARGES
This isn't exactly new, so if its a repeat I apologize. I'll try to add more info/answer questions after class.