xDiVolatilX
2[H]4U
- Joined
- Jul 24, 2021
- Messages
- 2,550
Yea it's a part time job dealing with customer service and RMAs. I suppose it's worth it if it's new but if it was a few years old honestly I wouldn't even deal with it. That's how bad it is sometimes, I'd rather not deal with it for 10 hours of bullshit to waste my time.More or less after calling them a few times, chatting with them and sending some emails it seems like they won't budge. I bought this order via PayPal, so I will have see how buyer protection works... seems like it is a shit show though.
I wouldn't have minded keeping the second drive. I could likely have sold it to someone here who missed the deal at cost as well. Now I am about the money and item.
I had this happen last month with Amazon. Took them something like 36 days to issue me a refund. The difference there is that they received and acknowledged they received the item. They just didn't want to issue a refund. Amazon does respond to BBB complaints though, and that seemingly compels Amazon to issue refunds. I have to assume this past year or so has seen scammer activity increase significantly.
Yeah I'll have to do that. Really tired of sitting on the phone or chat with customer service right now. Guess I'll be banned from WD store but not a big deal if I get my money back. I am still looking at HDDs and WD has always been my favorite HDD brand as I've max mixed results with Toshiba and Seagate, so that is disappointing for me.
For the order I did receive, the drive works great. Though I worry if I have to send it in for RMA if something goes wrong.