I'm usually an Evga guy when it comes to video cards, but I decided to give Asus a chance when I got the 780ti. It was factory overclocked but was not pushed past stock, and ended up dying about a year into the warranty. I made the rookie mistake of getting support through the vip support portal but that ended up being a waste of time wading through a lot of red tape tinged with a distinct lack of native english speakers, ugh.
FYI if you want any semblance of english speaking support you have to call asus to even get to the RMA stage. After jumping through all the hoops (including downgrading to windows 7 from windows 10), I sent the card in for a RMA repair where it arrived on 11/25. I gave them a full week to give them a chance to take a look and was told they couldn't repair the card and were in the process of "procuring" a replacement. They couldn't tell me a general timetable on when a replacement could be "procured," so I elected to call them every couple of days since their sad excuse for a RMA status page never updated throughout this whole odyssey. Basically ASUS the company doesn't have any more 780ti cards, and you're apparently SOL if you send one in, 3 year warranty my ass. Anyway fast forward to 12/10 and asus tech Robert Tinsley sends me an email saying that Asus is willing to upgrade my 780ti to a GTX 970. That's all well and good except the 970 benches 5-15% slower than the 780ti, and I don't really give a damn about power efficiency in a desktop environment so I asked if a GTX 980 could be sent instead seeing as how it's not really upgrading when you're being sent a replacement that is for all intents and purposes slower than the one it's replacing.
Several business days later and the "upgrade team" which is in charge of exchanges such as this has yet to even respond to my request, and Robert Tinsley is awol at this point. I've already emailed cjolene at asus and never got a response from her, so I figured I'd make a thread to make some noise. My question to you all is should I cave and go for the 970 or stick to my guns. The 780ti was part of a SLI pair so I'm taking a performance hit regardless, but it's the principle of it all
In any case I've never had such a terrible rma experience, seriously stick to evga, those guys are pro.
FYI if you want any semblance of english speaking support you have to call asus to even get to the RMA stage. After jumping through all the hoops (including downgrading to windows 7 from windows 10), I sent the card in for a RMA repair where it arrived on 11/25. I gave them a full week to give them a chance to take a look and was told they couldn't repair the card and were in the process of "procuring" a replacement. They couldn't tell me a general timetable on when a replacement could be "procured," so I elected to call them every couple of days since their sad excuse for a RMA status page never updated throughout this whole odyssey. Basically ASUS the company doesn't have any more 780ti cards, and you're apparently SOL if you send one in, 3 year warranty my ass. Anyway fast forward to 12/10 and asus tech Robert Tinsley sends me an email saying that Asus is willing to upgrade my 780ti to a GTX 970. That's all well and good except the 970 benches 5-15% slower than the 780ti, and I don't really give a damn about power efficiency in a desktop environment so I asked if a GTX 980 could be sent instead seeing as how it's not really upgrading when you're being sent a replacement that is for all intents and purposes slower than the one it's replacing.
Several business days later and the "upgrade team" which is in charge of exchanges such as this has yet to even respond to my request, and Robert Tinsley is awol at this point. I've already emailed cjolene at asus and never got a response from her, so I figured I'd make a thread to make some noise. My question to you all is should I cave and go for the 970 or stick to my guns. The 780ti was part of a SLI pair so I'm taking a performance hit regardless, but it's the principle of it all
In any case I've never had such a terrible rma experience, seriously stick to evga, those guys are pro.