xX_Jack_Carver_Xx
2[H]4U
- Joined
- Jun 6, 2005
- Messages
- 2,542
Got my 165, thanks Monarch, cant beat the $278 deal.
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ChuckyD said:Mr. Monarch - When will we have another crack at the Opty 165 coupon deal?!!
hold tightChuckyD said:Mr. Monarch - When will we have another crack at the Opty 165 coupon deal?!!
What does your e-mail address start with? I don't need the whole thing. I just don't see an e-mail that matched what you are saying.noworries said:I ordered mine Thursday at 3pm (5 days ago). It hasn't even shipped yet. I emailed [email protected] two days ago and still have not received any response.
I'm moving in a couple of weeks, I hope it ships before I move!
pclstyle said:Put down daddy's visa, take a deep breath, and chill the hell out.
Just because your build has to wait a week, and your little guild members in World of Warcraft are leveling without you- doesn't mean you need to freak out on a public forum.
pclstyle said:Put down daddy's visa, take a deep breath, and chill the hell out.
Just because your build has to wait a week, and your little guild members in World of Warcraft are leveling without you- doesn't mean you need to freak out on a public forum.
pclstyle said:Put down daddy's visa, take a deep breath, and chill the hell out.
Just because your build has to wait a week, and your little guild members in World of Warcraft are leveling without you- doesn't mean you need to freak out on a public forum.
noworries said:Got tired of waiting so I just called Monarch. They said they had to talk to me for security reasons before shipping my CPU. I asked them why?
1) I'm a repeat customer
2) My ship to and bill to addresses match
3) They've had my money since last week
Sounds like a BS excuse to me.
I'm the CEO of an IT Consulting firm. I ordered this processor for a server that runs VMs for development. I order most of our parts from newegg, with some from Monarch (or ebay) when there are significant savings to be had. This whole deal leaves a really bad taste in my mouth.
Customer service is more important to me then good pricing. I've paid more for items because the service is better. There's been a pretty huge breakdown in customer service here:
1) If there was a problem with security, no attempt was made to remedy it in 6 days.
2) A rep from monarch saw my post, but did not help get my order resolved.
3) I emailed the special email address that was setup by Monarch, and received no help from there.
So if I ever order from monarch again, it won't be for anything I need in a hurry, and I will call them after I've ordered to be sure there aren't any mysterious issues that will delay my order indefinately while they enjoy having my money in their bank account.
amd ati FO SHO said:You gotta understand that when a retailer offers various hot deals, they will be loaded with orders/emails, and things will take longer then usual. I admit 6 (workdays?) days is a bit much im sure the whole security drawback was caused by something not controlled by monarch, but by their protocals which protect their customers. it is impossible for the deal rep to address every single customer question on here, he is here to post deals. [email protected] / [email protected] are where to have your questions answered.
noworries said:I love how these guys come to their defense. That would be all fine and dandy if I didn't know that somebody ordered one the same day I did, but about 6 hours LATER, and got theirs on Monday. They dropped the ball--it's that simple. This wasn't a case of "It took us 3 days to get all the orders out the door". It's a case of letting an order fall through the cracks, and doing nothing about it. If you had read this thread, you would see that the Monarch rep knew that I specifically had an issue, and yet nothing was done. That's poor customer service.
I especially love this line: "it is impossible for the deal rep to address every single customer question here"... if it is impossible for a company to address the needs of their customers, they will soon find they don't have any customers. I'm not asking "Will this processor work in my iMac?"--I'm asking why hasn't my ordered shipped?
Retsam said:I feel for you, but any chance we can get back on topic? Supposed to be a hot deal coupon thread, not a monarch complaint forum.